|
|
06-03-2008, 10:13 PM | #1 |
Private
8
Rep 56
Posts |
Another 1200 mile service gone wrong....
Dropped the car off Saturday for my 1200 mile service. I specifically told the SA to make sure if they changed the tranny fluid "DO NOT USE THE REGULAR FLUID" because there has been some confusion as to what is correct lubricant for the DCT. Very defiantly he replies "NO CONFUSION HERE, WE KNOW WHAT TO USE ON THE DCT TRANNY'. Picked the car up and drove it home. Noticed the tranny slipping during acceleration and tight turns. Before I could call him the manager called to tell me a flatbed was on it's way to pick up the car and drop off a loaner. He said he was aware that I specifically warned them about the DCT fluid and he found out during a telecon with BMW that there was a problem with my car and that BMW is not giving dealers the correct info regarding the DCT cars. There is now PuMA case on mine. The truck just left and I'll let you guys know what happens.
DO NOT LET THE DEALERS TOUCH THE DCT TRANNY!!!!!!!!! |
06-03-2008, 10:21 PM | #3 |
Private
8
Rep 56
Posts |
I wish I knew
__________________
|
Appreciate
0
|
06-03-2008, 10:31 PM | #5 |
Captain
52
Rep 652
Posts |
Yes, it has been out for three weeks or more now. Dealers just don't care. Remember what BMWNA told me initially when my DCT malfunctioned? "Each dealer is independently owned and operated"...thankfully they gave me a new tranny which is working well. I am in total disbelief that this is still happening. My guess is that BMW will start charging the dealers for new trannys and force them to swap the trannys out when this occurs due to the dealer's negligence. My DCT had multiple failures with the wrong fluid. I lost gears 2,4,and 6.
__________________
Crying is for babies, little girls, men who have just had their ears ripped off, and men who have toasted MDCT's due to service errors.
|
Appreciate
0
|
06-03-2008, 10:40 PM | #7 |
O! So Sour!!
552
Rep 15,615
Posts
Drives: Fast 240z / Slow M3
Join Date: Apr 2007
Location: 'Merica!
|
o man im so paranoid right now. My SA said the same thing, "yea we know about DCT, blah blah blah." I still havnt got the damn service invoice in the mail yet!
Can you explain in detail how you felt the tranny slip in acceleration and in tight turns?
__________________
|
Appreciate
0
|
06-03-2008, 10:45 PM | #9 |
Major General
374
Rep 8,033
Posts |
PuMA means they have opened a case with BMW that they do not have an answer/explanation for, and are expecting BMW to respond with a solution/fix.
__________________
|
Appreciate
0
|
06-03-2008, 10:55 PM | #10 |
Major
75
Rep 1,288
Posts |
The attitude in service departments is for us owners to STFU because THEY KNOW EVERYTHING. "Just let us take care of it, now move along"
I don't mind that a new car will have bugs, or things could break. It's when the service dept F's you... that's a serious problem. A bad service department can ruin the ownership experience. If the car is going to be in the shop a lot, those guys had better know WTF they are doing. I hate hearing this stuff.
__________________
2009 135i 6MT Euro Delivery 9/5/09
BMW Performance Power Kit - Exhaust - Short Shifter - Suspension |
Appreciate
0
|
06-03-2008, 11:02 PM | #12 | |
Private
8
Rep 56
Posts |
Quote:
Hope this makes sense. Believe me, if it happens you will know.
__________________
|
|
Appreciate
0
|
06-03-2008, 11:02 PM | #13 |
First Lieutenant
21
Rep 362
Posts |
Can't determine from your original post, but did they admit to changing the DCT fluid even though you told them not to? Which is likely given they symptoms. It sounded like they were trying to say there was a problem they are looking into with BMW on vs. admitting they made a mistake.
|
Appreciate
0
|
06-03-2008, 11:08 PM | #14 | |
Major General
534
Rep 5,498
Posts |
Quote:
The DCT tranny fluid shouldnt be changed at all, its a lifetime fluid... Jason
__________________
Instagram: jellismotorwerks |
|
Appreciate
0
|
06-03-2008, 11:08 PM | #15 |
Banned
85
Rep 3,384
Posts |
based off your original post it seems that even you were unclear. DCT does not require ANY FLUID CHANGES.
You said "I specifically told the SA to make sure if they changed the tranny fluid "DO NOT USE THE REGULAR FLUID". There's simply no reason for them to muck with the DCT fluid at all. |
Appreciate
0
|
06-03-2008, 11:14 PM | #16 | |
Private
8
Rep 56
Posts |
Quote:
__________________
|
|
Appreciate
0
|
06-03-2008, 11:27 PM | #18 |
Colonel
55
Rep 2,484
Posts |
OMG still? This sux.
__________________
08 E92 AW M3 | HRE P40 19" | APE Air Filter | BMW Performance Grills | White Side Gills | CF Mirror Covers | BMW Performance Pedals | F1 Pinnacle Tint | V1 Hardwire | Dinan Performance Software | Gintani Exhaust | H&R Sports Springs | RPI Scoops | BMW CF Spoiler | Challenge Diffuser | Lux H8 V3 | LCI Tail Lights | |
Appreciate
0
|
06-03-2008, 11:32 PM | #19 |
Private
8
Rep 56
Posts |
Just to clear up any confusion...I didn't waltz into the dealer and ask that the fluid be replaced. I told them that there is info that indicates there is no need to change the fluid, but..."if" your BMW instructions included changing the fluid make damn sure you use the correct fluid and not the 6mt stuff. I didn't confuse them, they did that to themselves. I will not accept any responsibility for this at all. I warned them about the fluid and they did the rest.
__________________
|
Appreciate
0
|
06-04-2008, 12:47 AM | #20 | |
Captain
52
Rep 652
Posts |
Quote:
By the way, that slipping is one of your two clutches going out...you will most likely lose gears 2,4, and 6 soon as I did due to MT fluid contamination.
__________________
Crying is for babies, little girls, men who have just had their ears ripped off, and men who have toasted MDCT's due to service errors.
|
|
Appreciate
0
|
06-04-2008, 02:31 AM | #21 |
Registered
0
Rep 2
Posts |
My friend had the same problem, when his one of the first m3 e92 MDCT came to Moscow. He came to perform a service and a mechanic read a service manual where it was said to change all the fluids in the car. The mechanic emptied the MDCT and then it turned out that they didnt know what oil to fill in, because it was the first one m3 MDCT they serviced. The car was staying there for three weeks , until BMW send them an official explanation that THE MDCT OIL IS A LIFETIME ONE AND THEREFORE SHOULD NOT BE CHANGED.
|
Appreciate
0
|
06-04-2008, 03:05 AM | #22 |
Captain
51
Rep 921
Posts |
What's up with this "incompetence are us" deal on the 1200 mile service and the
transmission screw ups? I've followed every thread from people who had this issue and I still don't get it how stupid BOTH BMWNA and service depts can be. I am speechless... |
Appreciate
0
|
Post Reply |
Bookmarks |
|
|