I love my CA

uisyam · 10-10-2013, 07:06 PM

I'm picking up my 2014 328i M sport this Saturday and just received an email from my CA about the grills(He promised to make sure I get the sport line grills). Here's what he wrote:

"Your vehicle is done PDI, but I am afraid that I can not change the Grills, because with the 2014 model, you will have to remove the front bumper in order to remove the Grills, which will avoid the BMW warranty. Please let me know if this is ok with you."

I find it doesn't make any sense and it is such a lame excuse he's giving.

Now what should I reply back?

rayg · 10-10-2013, 07:55 PM

lol "avoid" the warranty. BTW, that is a load of crap.

67R60 · 10-10-2013, 08:46 PM

Changing the front grill voids the warranty?

Wow, that is the biggest load of crap I have ever heard. Your CA should be fired if that is really what he/she is saying to you.

328AL · 10-10-2013, 08:51 PM

Quote:

Originally Posted by uisyam

I'm picking up my 2014 328i M sport this Saturday and just received an email from my CA about the grills(He promised to make sure I get the sport line grills). Here's what he wrote:

"Your vehicle is done PDI, but I am afraid that I can not change the Grills, because with the 2014 model, you will have to remove the front bumper in order to remove the Grills, which will avoid the BMW warranty. Please let me know if this is ok with you."

I find it doesn't make any sense and it is such a lame excuse he's giving.

Now what should I reply back?

Tell him that his response voids your relationship with him and his outstanding marks in BMW post-sale survey.

Eric SS · 10-10-2013, 09:52 PM

Reply back with "I invite you to read up on the Magnuson–Moss Warranty Act. When you have finished, please let me know when I can come pick up my vehicle. I have copied my attorney and BMW North America on this email. Thank you and I await your response"

PS: I picked up my 2013 M-Sport with the blacked out grills and there were no changes in the way these go on from 2013-2014. He is 100% lying

rayg · 10-11-2013, 12:12 AM

I wouldn't say he's lying, he may just not know what he's talking about. A lot of salespeople will talk out of their ass when they don't have an answer.

10-10-2013, 07:06 PM	#1
uisyam New Member 7 Rep 19 Posts Drives: F30 Join Date: Nov 2012 Location: VA iTrader: (0)	I love my CA I'm picking up my 2014 328i M sport this Saturday and just received an email from my CA about the grills(He promised to make sure I get the sport line grills). Here's what he wrote: "Your vehicle is done PDI, but I am afraid that I can not change the Grills, because with the 2014 model, you will have to remove the front bumper in order to remove the Grills, which will avoid the BMW warranty. Please let me know if this is ok with you." I find it doesn't make any sense and it is such a lame excuse he's giving. Now what should I reply back?
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10-10-2013, 07:55 PM	#2
rayg Private First Class 8 Rep 195 Posts Drives: 435i Join Date: Sep 2013 Location: Sacramento, CA iTrader: (0)	lol "avoid" the warranty. BTW, that is a load of crap.
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10-10-2013, 08:46 PM	#3
67R60 Seattle Area 52 Rep 362 Posts Drives: BMWs,60s Alfa Romeos Join Date: Mar 2008 Location: Bellingham, WA iTrader: (2)	Changing the front grill voids the warranty? Wow, that is the biggest load of crap I have ever heard. Your CA should be fired if that is really what he/she is saying to you. __________________ 1999 M3 Estoril Blue/Dove 1989 325i Delphin Grey 2011 335x LeMans Blue
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10-10-2013, 09:52 PM	#5
Eric SS Lieutenant 195 Rep 467 Posts Drives: 2016 Chevy SS Sedan Join Date: Mar 2011 Location: Phoenix iTrader: (0)	Reply back with "I invite you to read up on the Magnuson–Moss Warranty Act. When you have finished, please let me know when I can come pick up my vehicle. I have copied my attorney and BMW North America on this email. Thank you and I await your response" PS: I picked up my 2013 M-Sport with the blacked out grills and there were no changes in the way these go on from 2013-2014. He is 100% lying __________________ 2011 335is Black/Oyster. 1 of 46 without moonroof (total of all years): JB4 E50 tune, gone 2013 335i M Sport JB4: Estoril Blue gone 2018 M4 ZCP: current 2023 X3M Comp: current
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10-11-2013, 12:12 AM	#6
rayg Private First Class 8 Rep 195 Posts Drives: 435i Join Date: Sep 2013 Location: Sacramento, CA iTrader: (0)	I wouldn't say he's lying, he may just not know what he's talking about. A lot of salespeople will talk out of their ass when they don't have an answer.
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