[emtrey]

I came home today with my manual and not my car. I have been to dealership 4 times since Saturday as I am having some minor aesthetic mods done before delivery. Saw the car yesterday and all was well. Arrived midafternoon today (after taking a day off of work, no less) and there was my car with a nice 1 inch scratch on the right lower front bumper.
It obviously happened on the way to or from detailing as both the body shop mgr. and my CA saw the car at 11 AM and it was unscathed.

My CA was pissed, the body shop mgr. was super pissed ( as it was likely one of his hikers who did the deed). I did not go berserk ( which I am perfectly capable of) but I was very annoyed and disappointed. They were starting to work on the car before I left. I told them when I came to take delivery, if it was less than perfect, they could keep it. (luckily they do superb work--just had my wife's Infiniti bumper redone there after a truck customized it).

I now have my CAs 328 coupe, my owners manual, and a serious need for a drink. Turned in my 135 as I am passed the 7 day lease grace period and, in essence, paying rent on a car that it fully paid for.

On a good note--car looked beautiful and I am very pleased with my minor customizations.

[justinnum1]

That sucks, as long as it looks good. i would make the dealer do something for your inconviennce. (cant spell)

[SmoothSteeringHopeful]

Sure hope they don't paint it and polish it!

[emtrey]

Originally Posted by jrobe121

Sure hope they don't paint it and polish it!

I told them there had not be any "brush marks". I have no issue with spray/blend/re-clear. These guys are very good and I already told the body shop mgr. if I ever have an issue with paint in that area while I owned the car he was going to redo it no charge. He agreed.

I store my 911 with these guys and have bought a few cars from them. There are a class A shop.

[emtrey]

Originally Posted by justinnum1

That sucks, as long as it looks good. i would make the dealer do something for your inconviennce. (cant spell)

I hope they are smart enough to do "something". I am a manager for a large chain and I always do the "right thing" when we are wrong and often when we are not. Excellent customer service breeds loyalty.

on second thought. Maybe I'll ask for an M sport steering wheel. That would help soothe the savage beast in me.

[SmoothSteeringHopeful]

Originally Posted by emtrey

I told them there had not be any "brush marks". I have no issue with spray/blend/re-clear. These guys are very good and I already told the body shop mgr. if I ever have an issue with paint in that area while I owned the car he was going to redo it no charge. He agreed.

I store my 911 with these guys and have bought a few cars from them. There are a class A shop.

I'm sure it'll look good, just having paint on the car lowers the value. That's the issue I'd have with it

[emtrey]

Originally Posted by jrobe121

I'm sure it'll look good, just having paint on the car lowers the value. That's the issue I'd have with it

There will not be any Carfax or anything. The body shop is eating this.
I am not concerned as long as they do a proper job.

[RPM90]

Originally Posted by jrobe121

I'm sure it'll look good, just having paint on the car lowers the value. That's the issue I'd have with it

Having scratches fixed doesn't lower the cars value.
You're exaggerating.

It does however lower the new car buyers joy and enthusiasm.

[Micleg]

A one inch scratch on the lower bumper? And they are fixing it? Gosh, some people seem to have too much time too worry about small things. Worse things have happened to mankind. Noone will be able to see it, especially after you have hit some curbs, rocks, snow etc. It is an extremely minor accident.

[raleedy]

It's a car, right? Unless you're having it bubble wrapped, things are going to happen to it.

[Elk]

The car will, of course, end up with minor blemishes as it is driven. Most of us would prefer to have the opportunity to drive the car off the lot without scratches however.

The OP has handled the situation well; no expectations of demands other wanting the scratch fixed. Completely reasonable.

[raleedy]

Originally Posted by Elk

The car will, of course, end up with minor blemishes as it is driven. Most of us would prefer to have the opportunity to drive the car off the lot without scratches however.

The OP has handled the situation well; no expectations of demands other wanting the scratch fixed. Completely reasonable.

The OP stated he told them he would reject the car if the repair was "less than perfect". That doesn't seem reasonable to me at all.

[emtrey]

Originally Posted by raleedy

The OP stated he told them he would reject the car if the repair was "less than perfect". That doesn't seem reasonable to me at all.

That remark was to remind them I wanted them to do their absolute best.
I had no intention of not taking the car. I've waited too long, turned in my leased 135 and spent money w/ the body shop on minor mods

[SmoothSteeringHopeful]

Originally Posted by RPM90

Having scratches fixed doesn't lower the cars value.
You're exaggerating.

It does however lower the new car buyers joy and enthusiasm.

Well if he has the bumper sprayed with paint, that could affect it. If he were to trade it in to a dealer that checks with a paint meter. I just hate that he has to deal with that with a new car! But your right, it is a bit much. I'd just rather have it buffed/polished out.

[Elk]

Originally Posted by raleedy

The OP stated he told them he would reject the car if the repair was "less than perfect". That doesn't seem reasonable to me at all.

It was obvious, in context, this was not his actual position. It was also apparent he was convinced they would do a good job.

[RPM90]

Originally Posted by raleedy

It's a car, right? Unless you're having it bubble wrapped, things are going to happen to it.

OP already cleared up his comment on rejecting the car.
Context. Don't be so quick to be judgmental.

I can't see anyone looking at a noticeable scratch on their new, undelivered car and saying, "Oh well, crisis in the middle east, severe drought in the US, I'll take just as it is, no biggie, crap happens."

No, I'll bet your tone would be different if it were your new car.

[RPM90]

Originally Posted by emtrey

That remark was to remind them I wanted them to do their absolute best.
I had no intention of not taking the car. I've waited too long, turned in my leased 135 and spent money w/ the body shop on minor mods

I can dig it.

[JoeyO]

Go to any dealership parking lot and notice how many cars are parked with their bumpers sitting directly on top of those concrete barriers. It's ridiculous. BMW goes though great lengths to manufacture perfection and these goons at the dealership take it away in a matter of seconds.

[Elk]

Originally Posted by JoeyO

Go to any dealership parking lot and notice how many cars are parked with their bumpers sitting directly on top of those concrete barriers.

It continually amazes me how many people place the nose of their car over barriers, curbs and the like - oblivious to where the nose ends. Apparently many use the Braille method of parking; pull forward until you feel either the nose or the front wheels hit something.

[emtrey]

I had an uncle who only stopped when he hit something that was not moving His kids took away his keys. I am guessing my damage was done scraping a tool or some other upright object moving the car from body shop to detailing. Car ready for pickup Monday. Fingers crossed