[KevRyd]

Update

I don't want to harass anyone, that is counter-productive. I did hear from one of the service managers after I initiated a call earlier today. I was promised better communication and the part looks to arrive tomorrow. I voiced my concerns over the replacment of the fan, noting that this does not seem to fix the problem. There is a natural process that needs to be followed, which is fine. I hope the fan replacement fixes the issue so I can move on with the MPPK, but I don't hold out much hope based on other results.

The service manager actually read my posts and this thread, so maybe there is some hope on the horizon for this issue.

Kevin

Originally Posted by DarkTrigger

Just keep harrassing your dealership. It's fine, we all do it.

[KevRyd]

Update:

Promise of increased communication broke down already. SA said she would contact me mid-morning and again I had to initiate contact later in the day. The fan part has been in Canada for 2 days but the dealership is still not sure where it is or when it will arrive, best guess is tomorrow. Car has been in the shop for 10 days and I am just about at the end of my rope. I told the SM to let me know early tomorrow if the part does not come in. I am takling the car if they can't finish tomorrow regardless of the safety risk.

I have also asked them to level the head-Lights as one side seems to be highter. The washer jet on the passenger side needs to be adjusted as well as it is not filling the whole window like it used to.

Late Update:

3rd day the part is in Canada but the dealer can't seem to find it. Guess I'm picking it up today with no work done and nothing resolved. Car in shop for 11 days and they can't even source an aux fan.

My previous G37s 6MT Coupe needed some parts replaced in the first 6 months, they were not in distribution but they where able to get them in 2 days. When I first purchased my Infiniti I always regretted that I could not afford the 335i at the time so I sort of coveted the 335 for the next 4 years as I enjoyed the Infiniti. Now I finally get into the car I dreamed about for so long and very first incident with the car and BMW drops the ball, sad really.

Kevin

[Wajhik]

Another victim here...I work for BMW dealership, a very good one at that...my service manager was a BMW tech for 21 years and is extremely helpful. I will see if I can get to the bottom of this...

Much of the communication problems you guys have with your dealership is a relfection of what BMW has communicated to us, which is nothing. Every job and repair has a predetermined fix and time allotted, so when BMW refuses to acknowldge there is a problem the dealers are really in the dark because all those predispositons determine how the technicians are paid, ect. I know I am coming from the other side, but give the guys a break, BMW does not make it easy on them whatsoever.

[50shades]

Originally Posted by Wajhik

Another victim here...I work for BMW dealership, a very good one at that...my service manager was a BMW tech for 21 years and is extremely helpful. I will see if I can get to the bottom of this...

Much of the communication problems you guys have with your dealership is a relfection of what BMW has communicated to us, which is nothing. Every job and repair has a predetermined fix and time allotted, so when BMW refuses to acknowldge there is a problem the dealers are really in the dark because all those predispositons determine how the technicians are paid, ect. I know I am coming from the other side, but give the guys a break, BMW does not make it easy on them whatsoever.

It's awesome that we now have an actual BMW employee looking into this issue from a customer's point of view. Thanks Wajhik! I hope a solid fix is found soon!

[snowghost]

Originally Posted by 50shades

It's awesome that we now have an actual BMW employee looking into this issue from a customer's point of view. Thanks Wajhik! I hope a solid fix is found soon!

Is it possible current production is affected then?

[Dinh335]

Originally Posted by Wajhik

Another victim here...I work for BMW dealership, a very good one at that...my service manager was a BMW tech for 21 years and is extremely helpful. I will see if I can get to the bottom of this...

Much of the communication problems you guys have with your dealership is a relfection of what BMW has communicated to us, which is nothing. Every job and repair has a predetermined fix and time allotted, so when BMW refuses to acknowldge there is a problem the dealers are really in the dark because all those predispositons determine how the technicians are paid, ect. I know I am coming from the other side, but give the guys a break, BMW does not make it easy on them whatsoever.

I don't have a beef with the dealer if there's not a fix yet from the engineers in Germany. What I do have a issue with is when you get paperwork back that says "car performing as designed". The dealer has nothing else to go on, and even though there is an 'issue' they are only left to report what Germany tells them, which puts us, the consumer in an annoying place.

[snowghost]

Originally Posted by Dinh335

I don't have a beef with the dealer if there's not a fix yet from the engineers in Germany. What I do have a issue with is when you get paperwork back that says "car performing as designed". The dealer has nothing else to go on, and even though there is an 'issue' they are only left to report what Germany tells them, which puts us, the consumer in an annoying place.

Yes that happened to me. Diagnosis, test drive, no fault logged on test drive, release to customer per BMW engineers. Ah, Limp Mode again within weeks.

[Dinh335]

Originally Posted by snowghost

Yes that happened to me. Diagnosis, test drive, no fault logged on test drive, release to customer per BMW engineers. Ah, Limp Mode again within weeks.

It's probably what's gonna happen to me the way my car runs. I just wish I could get I writing from dealer "car appears slow but BMW saying performing as designed". All a trip to dealer causes now is wasted time and more documentation the car is "running as designed" when we all know it's only ginna happen again.

[Schwarzwalder Tort]

Been lurking in this thread a while. I read this today in NY Times. BMW isn't the only one.


Safety Agency to Investigate Ford Pickup Engine Trouble

By CHRISTOPHER JENSEN
The National Highway Traffic Safety Administration said on Sunday that it was investigating consumer complaints about “sharp reductions” in acceleration on 2011 to 2013 Ford F-150 pickups that are equipped with the 3.5-liter EcoBoost V-6 engine.
The action, called a preliminary evaluation, covers about 400,000 of the F-150 pickups, the safety agency said. A Ford spokesman, Michael Levine, wrote in an e-mail that although the number of vehicles affected was likely to be more than 325,000, the agency’s figure was too high.
The F-150 is one of the automaker’s most popular, lucrative and thus important vehicles. And the twin-turbocharged EcoBoost V-6 is one of Ford’s main engines, used to power not just the F-150 but also sport utility vehicles like the Explorer, crossovers like the Flex and cars like the Taurus.
A Ford spokeswoman, Kelli Felker, wrote in an e-mail that the company was aware of the investigation and would cooperate with the safety agency.
The safety agency decided to investigate after receiving 95 complaints from F-150 owners saying they had experienced unexpected power loss during hard accelerations. About a third of those complaints said the problem had occurred in damp or rainy conditions. There were no reports of accidents.
“Attempting to pass a vehicle accelerating from 55 miles per hour and truck either stutters or stalls,” one owner wrote to the agency in February 2012. “This almost caused a head-on collision. I am scared to pull out in traffic or pass anyone.”
The safety agency said Ford had sent three technical service bulletins to dealers telling them how to cope with “intermittent/stumble misfire on acceleration” in humid or damp conditions.
The EcoBoost is a family of engines in various sizes. Ford has widely promoted the EcoBoost’s turbocharging and direct-injection technology as providing excellent power as well as fuel economy.
The investigation covers only the 3.5 liter V-6, which made its debut in the F-150 for the 2011 model year. In 2012, about 43 percent of the F-150s were equipped with the optional 3.5 liter engine, Mr. Levine wrote in an e-mail.
If investigators find additional reason for concern during the preliminary evaluation, it would be upgraded to an engineering analysis.
A preliminary evaluation does not typically result in a recall. That outcome is more likely, but not certain, after an engineering analysis.
Recalls happen most quickly when automakers are convinced there is a safety problem. It has sometimes taken the agency a year to complete a preliminary evaluation and another year for an engineering analysis.
Last July Ford recalled about 11,500 of its 2013 Escape crossovers because of a fire hazard with its 1.6-liter EcoBoost four-cylinder engine.
■

PUBLISHED MAY 26, 2013


http://www.nytimes.com/2013/05/27/bu...d-pickups.html

[Schwarzwalder Tort]

Interesting fact is that many Ford users experienced the issue in the rain. I wonder if it could be the air intake sucking in water. Are we M Sport users seeing this mostly in rain too?

I had a Nissan Maxima 20 years ago that had this problem. Whenever it rained, it would start stalling out.

Also, writing to NHTSA may at least get the issue on their radar.

[KevRyd]

US 335i owners with this issue need to contact the NHTSA to force BMW's hand. Unfortunatly I'm in Canada but this will spill over if their is action in the US.

Kevin

Originally Posted by Schwarzwalder Tort

Been lurking in this thread a while. I read this today in NY Times. BMW isn't the only one.


Safety Agency to Investigate Ford Pickup Engine Trouble

By CHRISTOPHER JENSEN
The National Highway Traffic Safety Administration said on Sunday that it was investigating consumer complaints about “sharp reductions” in acceleration on 2011 to 2013 Ford F-150 pickups that are equipped with the 3.5-liter EcoBoost V-6 engine.
The action, called a preliminary evaluation, covers about 400,000 of the F-150 pickups, the safety agency said. A Ford spokesman, Michael Levine, wrote in an e-mail that although the number of vehicles affected was likely to be more than 325,000, the agency’s figure was too high.
The F-150 is one of the automaker’s most popular, lucrative and thus important vehicles. And the twin-turbocharged EcoBoost V-6 is one of Ford’s main engines, used to power not just the F-150 but also sport utility vehicles like the Explorer, crossovers like the Flex and cars like the Taurus.
A Ford spokeswoman, Kelli Felker, wrote in an e-mail that the company was aware of the investigation and would cooperate with the safety agency.
The safety agency decided to investigate after receiving 95 complaints from F-150 owners saying they had experienced unexpected power loss during hard accelerations. About a third of those complaints said the problem had occurred in damp or rainy conditions. There were no reports of accidents.
“Attempting to pass a vehicle accelerating from 55 miles per hour and truck either stutters or stalls,” one owner wrote to the agency in February 2012. “This almost caused a head-on collision. I am scared to pull out in traffic or pass anyone.”
The safety agency said Ford had sent three technical service bulletins to dealers telling them how to cope with “intermittent/stumble misfire on acceleration” in humid or damp conditions.
The EcoBoost is a family of engines in various sizes. Ford has widely promoted the EcoBoost’s turbocharging and direct-injection technology as providing excellent power as well as fuel economy.
The investigation covers only the 3.5 liter V-6, which made its debut in the F-150 for the 2011 model year. In 2012, about 43 percent of the F-150s were equipped with the optional 3.5 liter engine, Mr. Levine wrote in an e-mail.
If investigators find additional reason for concern during the preliminary evaluation, it would be upgraded to an engineering analysis.
A preliminary evaluation does not typically result in a recall. That outcome is more likely, but not certain, after an engineering analysis.
Recalls happen most quickly when automakers are convinced there is a safety problem. It has sometimes taken the agency a year to complete a preliminary evaluation and another year for an engineering analysis.
Last July Ford recalled about 11,500 of its 2013 Escape crossovers because of a fire hazard with its 1.6-liter EcoBoost four-cylinder engine.
■

PUBLISHED MAY 26, 2013


http://www.nytimes.com/2013/05/27/bu...d-pickups.html

[Wajhik]

Its really sad, many times forums like this are the first real source of information before any sort of recall. What you need to have a is a service manager who actually wants to figure out the problem instead of getting you out to make room for the next guy...I'll keep you guys posted

[TheObviousChild]

The whole talk of the NHTSA as well as Ford being investigated after 95 people or whatever it was came forward.

As there hasn't been an easy way to keep a count of us F30posters who have limped, I decided to just make a poll to go along with this discussion thread.

Limp Mode Count

I went ahead a chimed in with a yes to kick things off.

[Dinh335]

Originally Posted by TheObviousChild

The whole talk of the NHTSA as well as Ford being investigated after 95 people or whatever it was came forward.

As there hasn't been an easy way to keep a count of us F30posters who have limped, I decided to just make a poll to go along with this discussion thread.

Limp Mode Count

I went ahead a chimed in with a yes to kick things off.

Good idea...I wonder if it might be better to have one that simply is:

I have experienced limp mode (and have the options be 0, 1, 2, 3, 4) times?

that way we can narrow the results a bit.

[DarkTrigger]

Originally Posted by Dinh335

Good idea...I wonder if it might be better to have one that simply is:

I have experienced limp mode (and have the options be 0, 1, 2, 3, 4) times?

that way we can narrow the results a bit.

Yea, could you make it like, yes (1,2,3+), no?

[Axman85]

So how do I vote yes? Was my experience already included?

[TheObviousChild]

Originally Posted by DarkTrigger

Yea, could you make it like, yes (1,2,3+), no?

I would, but there doesn't appear to be any way to modify a poll once created. I'd start another, but don't want to get flamed.

[TheObviousChild]

Good news is I tracked my car this past weekend and didn't limp at all. So it really has nothing to do with how hard you are pushing the car. It is strictly a fluke of the system.

[DrDiablo]

Here we go again Boys

i have a December 2012 build 335xi M sport build..i experienced Limp mode maybe 1500 miles into my car for first time late Decemebr..called dealer wait and see they said..happened few weeks after that again and guess what the cooling fan issue they said..so they replaced took them 5 days between ordering part and so forth..then went 3000 miles till limp mode happened again, took it in and car is still in dealer ship for past 10 days, what they found thi stime is same exact thing cooling fan and replacing relay ..picking up car tomorrow..in my state of Ma, lemon law kicks in if trying fix dame issue 3 times and or total time in dealer shop around the 30 day mark. so far my car has spent close to 2 full weeks in dealership for same issue.. i have been folowing this thread since begining and did what some of the guys advised which is contacted BMW of north america start a case with them, they assigned a representitive to handle my case with the service manager of my dealership. i stressed how upset i am a how uncomfortable and unsafe i feel about driving my car, esp that i have experienced limp Mode total of 4 times twice on highway and car was boged down to limp mode scary feeling esp when you have 2 little kids in the back...my service tech told me they started a Puma case for my car and the answer they got from BMW is they have no answers for why this is happening to our cars.. very frustrating to say the least. so they expect it to keep happening till eventualy they will find the solution which seems to be software not hardware related from what i concluded reading all the post on this forum..so i am starting the process of them buying back my car and them ordering me a new one..they do not want to Lemon the car since they will be hard pressed to sell it..if they buy back they can certify pre own it and still sell it again.....so if any of you have wasted too many days in dealer for same issue conatct BMW North america start a case at least inform them whats happening so they know and keep stressing how upset and unsafe you feel about your car. trust me the magic words are afraid, scared unsafe, which is true..you do not want to experience limp mode with two kids in back in hot climate on highway, that could be troublesome...

question is do i order another 335 Msport or try and wait for 4 series to come out..i bet the M sport 4 series will have same configuration as the 335 and same issue, 5 series feels like a boat.. as exciting as it is to get new car i just know till they figure out the real issue with our cars what ever one i get in 335 m sport line it may happen again...sucks

will keep you guys posted...anyone here had BMW north america buy back their car and teh new car suffered the same issues over again?????

as to the poll i have had Limp mode 4 times in 9000 miles..also no difference in what mode i was driving, it has happened in DS mode..sport, sport plus..manual mode..all the same..each time my temps would not rise above 205' and fan was loud as hell..

[oonowindoo]

2013 335i Msport 6mt

8k miles. Limp mode yesterday.

After the limp mode, the car has developed a beeeep sound at random speed.

[snowghost]

Originally Posted by DrDiablo

question is do i order another 335 Msport or try and wait for 4 series to come out..i bet the M sport 4 series will have same configuration as the 335 and same issue, 5 series feels like a boat.. as exciting as it is to get new car i just know till they figure out the real issue with our cars what ever one i get in 335 m sport line it may happen again...sucks

I've ordered the same exact thing, adding a couple options I didn't get the first time round.

[KevRyd]

Latest Update:

Finally the dealership got the fan in yesterday and made sure the fan was not damaged. I dropped my car off after work so they could swap the fan today. Got an email around 1:00 pm to say the work had been done, all errors where cleared and the car re-analized and everything good to go. I picked the car up around 4:00 pm and told the SA I'd keep my fingers crossed that the issue was resolved. Is a warm day today around 25C with high humidity. I drove the car for about 3 KM and Limp mode came back. I turned it around and drove back to the dealership. I left the car running and got the service manager to go for a ride, once with me driving and then we switched. The Max fan was on and off but was screaming at times. Once back at the dealership they hooked it up to diag and it looks like they got more codes and info since the car was malfunctioning at this time. It's bitter sweet that this happened (not sure if anyone has been able to have the car looked at while in limp mode), good that they have first hand proof of the issue and sad that I've lost hope with this car. This is limp mode number 5 and the third time into the dealer counting the short pickup/drop off today. No lemon laws in Canada but I will be talking to BMW Canada again (they are not very helpful). I have asked for the error report I'll post when I have it. Not sure what comes next, but I'm stuck in a base x1-28 (POS). Wish me luck, looks like a long road ahead.

Kevin