Will dealer replace interior trims under warranty?

ska///235i · 04-17-2015, 12:45 PM

After I pickup the car I notice there are hairline scratches on the anthricite trim (the shifter area piece)...is this cover under warranty?

Is very noticable in the sun

tex2670 · 04-17-2015, 12:49 PM

Why is it any different than a scratch in your exterior paint? This is not a warranty issue; it's wear and tear.

ska///235i · 04-17-2015, 12:50 PM

Quote:

Originally Posted by tex2670

Why is it any different than a scratch in your exterior paint? This is not a warranty issue; it's wear and tear.

My car is 2 weeks old

Blubaron79 · 04-17-2015, 12:52 PM

No. Wear and Tear.

Billfitz · 04-17-2015, 12:57 PM

Quote:

Originally Posted by ska///235i

My car is 2 weeks old

You can scratch it it 30 seconds. If it was done prior to delivery the dealer would have to fix it, but you'd have to have noted it when you got the car.

crono06 · 04-17-2015, 01:03 PM

Yeah... Unfortunate to say op, but it looks like you are gonna be out of luck. You could always still try and ask. Maybe they'll go halfsies.

Like Billfitz said, if you had noted it at time of delivery, they would have had to fix it.

DantonIzzo · 04-17-2015, 01:16 PM

May it's just me but scratches like that don't really bother me. It's a car, scratches are unavoidable.

ska///235i · 04-17-2015, 01:27 PM

Quote:

Originally Posted by DantonIzzo

May it's just me but scratches like that don't really bother me. It's a car, scratches are unavoidable.

if It was done by myself...no problem at all, its no big deal

I'll see if my dealer will replace it.

tturedraider · 04-17-2015, 01:58 PM

From the looks of the photo they can probably be buffed out. I think someone has even posted on products to do it, either here or on the 'fest. If you believe the scratches were there when you took delivery it certainly is reasonable to ask the dealer to address the issue.

Aaaaaaaaa · 04-17-2015, 02:05 PM

What'd you go to the dealer for at 2 weeks? I make it point to let anyone else drive the car as least as possible. Never know what scratches or scuffs they'll inflict.

wakebord99 · 04-17-2015, 02:49 PM

Quote:

Originally Posted by pheerix

What'd you go to the dealer for at 2 weeks? I make it point to let anyone else drive the car as least as possible. Never know what scratches or scuffs they'll inflict.

+1 Agree with this. The scratch will still be there in 3 months when you start hearing squeaks in your dash/door/seat or where ever they are appearing these days.

tex2670 · 04-17-2015, 03:58 PM

Quote:

Originally Posted by ska///235i

if It was done by myself...no problem at all, its no big deal

I'll see if my dealer will replace it.

If it's 2 weeks old, they might swap it out as a courtesy, not as a warranty item.

ft1330 · 04-17-2015, 04:21 PM

It's no different than a paint scratch, it can be buffed out.

chuckles01 · 04-17-2015, 06:02 PM

Quote:

Originally Posted by ska///235i

After I pickup the car I notice there are hairline scratches on the anthricite trim (the shifter area piece)...is this cover under warranty?

Is very noticable in the sun

I have similar issues and asked the dealer if they'd repair the trim. In my case there was a random hairline crack on one of the buttons. Dealer said the warranty does not cover interior trim.

Service advisor also said that they are allowed to grant a goodwill fix occasionally, so if I really wanted to she could put that in. But, it's a minor thing so I didn't want to "waste" a goodwill fix on something like this.

BMWrules7 · 04-17-2015, 08:38 PM

Quote:

Originally Posted by ska///235i

After I pickup the car I notice there are hairline scratches on the anthricite trim (the shifter area piece)...is this cover under warranty?

Is very noticable in the sun

All it takes is a little grit in your cleaning rag and you will see scratches.

Dealer should fix as goodwill.

How can it be wear and tear after just 2 weeks.

Most likely the dude or dudette that prepped your car had a soiled rag and wiped down your car.

Inside rags for inside and outside rags for outside.

Tommy_hf · 04-18-2015, 12:30 PM

A scratch on trim won't be replaced by the dealer. I also had the hairline cracks on the radio buttons, they replaced that under warranty no questions asked.

chazmink · 04-18-2015, 01:15 PM

You should be able to polish the scratches out with Novus plastic scratch remover. I did with my burlwood trim. Google it or look on eBay. Good luck.

tex2670 · 04-19-2015, 11:28 AM

Quote:

Originally Posted by BMWrules7

How can it be wear and tear after just 2 weeks.

A scratch can happen any time.

chiefneil · 04-19-2015, 11:45 AM

I've owned a lot cars with wood trim, and a grand piano at home. The finish will pick up hairline scratches just from breathing on it. You can drive yourself nuts worrying about it.

If you really must buff it out, use a new microfiber towel and plastic scratch remover as others have mentioned. For regular cleaning we use McGuire quick detailer on our piano as recommend by our piano repair guy. Toss your used microfibers early and often as they retain dust and grit and will quickly start causing more harm than good.

In my previous cars (I have aluminum trim now) I learned to just leave well enough alone.

04-17-2015, 12:45 PM	#1
ska///235i ***** noob 1366 Rep 10,479 Posts Drives: 325xi>M235i>428GCx Mspor Join Date: Sep 2005 Location: Boston iTrader: (34) Garage List 2006 325xi [0.00]	Will dealer replace interior trims under warranty? After I pickup the car I notice there are hairline scratches on the anthricite trim (the shifter area piece)...is this cover under warranty? Is very noticable in the sun Attached Images __________________ 2006 325xi (Sold) 2014 M235I (Current) 2015 428xi Gran Coupe (STB)
	Appreciate 0 Tweet Quote

04-17-2015, 12:49 PM	#2
tex2670 Brigadier General 2411 Rep 4,440 Posts Drives: '23 X1 28i xDrive Join Date: Jan 2015 Location: Philly iTrader: (0) Garage List 2014 328i xDrive [0.00] 2023 X1 xDrive 28i [0.00]	Why is it any different than a scratch in your exterior paint? This is not a warranty issue; it's wear and tear.
	Appreciate 0 Quote

04-17-2015, 12:52 PM	#4
Blubaron79 Brigadier General 1432 Rep 4,723 Posts Drives: 2021 M340i xDrive Join Date: May 2009 Location: PA iTrader: (0)	No. Wear and Tear. __________________ Current: 2021 M340i xDrive Previous: '18 340i xDrive; '15 335 xDrive; '14 435i xDrive; '09 335 E92 xDrive
	Appreciate 0 Quote

04-17-2015, 01:03 PM	#6
crono06 Captain 127 Rep 764 Posts Drives: 2013 335i and 2018 X3 Join Date: Apr 2013 Location: Toronto ON iTrader: (0)	Yeah... Unfortunate to say op, but it looks like you are gonna be out of luck. You could always still try and ask. Maybe they'll go halfsies. Like Billfitz said, if you had noted it at time of delivery, they would have had to fix it.
	Appreciate 0 Quote

04-17-2015, 01:16 PM	#7
DantonIzzo Private First Class 30 Rep 120 Posts Drives: 428i GC Join Date: Nov 2014 Location: Virginia iTrader: (0)	May it's just me but scratches like that don't really bother me. It's a car, scratches are unavoidable.
	Appreciate 0 Quote

04-17-2015, 01:58 PM	#9
tturedraider Major General 4958 Rep 6,222 Posts Drives: 2018 340i M Sport Join Date: Apr 2006 Location: Chicago, Edgewater (via Texas & Tennessee) iTrader: (0) Garage List 2018 BMW 340i M Sport [9.38] 2020 BMW M340i xDrive [10.00] 2018 BMW 340i M Sport [8.00] 2006 BMW 330i Sport [4.50] 2004 BMW 330i ZHP [7.25] 2000 BMW 328i [6.00]	From the looks of the photo they can probably be buffed out. I think someone has even posted on products to do it, either here or on the 'fest. If you believe the scratches were there when you took delivery it certainly is reasonable to ask the dealer to address the issue. __________________ www.bmwcca.org member #388003 - Use me as a referral & you could win a one day ///M Driving School!! ___________________________________________
	Appreciate 1 Quote

04-17-2015, 02:05 PM	#10
Aaaaaaaaa Banned 7559 Rep 5,056 Posts Drives: The other M3 Join Date: Oct 2014 Location: So Cal iTrader: (0)	What'd you go to the dealer for at 2 weeks? I make it point to let anyone else drive the car as least as possible. Never know what scratches or scuffs they'll inflict.
	Appreciate 1 Quote

04-17-2015, 04:21 PM	#13
ft1330 Major 231 Rep 1,267 Posts Drives: 2014 335i Join Date: Oct 2013 Location: SE PA iTrader: (0)	It's no different than a paint scratch, it can be buffed out.
	Appreciate 0 Quote

04-18-2015, 12:30 PM	#16
Tommy_hf First Lieutenant 70 Rep 327 Posts Drives: F36 CQ M, Z4 E85 3.0iS MSL SC Join Date: Dec 2011 Location: Netherlands iTrader: (0)	A scratch on trim won't be replaced by the dealer. I also had the hairline cracks on the radio buttons, they replaced that under warranty no questions asked.
	Appreciate 0 Quote

04-18-2015, 01:15 PM	#17
chazmink First Lieutenant 93 Rep 390 Posts Drives: 2013 328i M Sport Join Date: Jul 2014 Location: Medford & LBI, NJ iTrader: (0)	You should be able to polish the scratches out with Novus plastic scratch remover. I did with my burlwood trim. Google it or look on eBay. Good luck. __________________ Best, Charlie 2013 328i MSport Estoril Blue, 6spd MT, Premium, Tech & Drivers Assist +, Bavsound Stage One/Ghost, Bimmertech Amp Last edited by chazmink; 04-21-2015 at 02:44 PM..
	Appreciate 0 Quote

04-19-2015, 11:45 AM	#19
chiefneil Lieutenant Colonel 772 Rep 1,503 Posts Drives: 2014 335i M-Sport Join Date: Sep 2013 Location: Arizona iTrader: (0)	I've owned a lot cars with wood trim, and a grand piano at home. The finish will pick up hairline scratches just from breathing on it. You can drive yourself nuts worrying about it. If you really must buff it out, use a new microfiber towel and plastic scratch remover as others have mentioned. For regular cleaning we use McGuire quick detailer on our piano as recommend by our piano repair guy. Toss your used microfibers early and often as they retain dust and grit and will quickly start causing more harm than good. In my previous cars (I have aluminum trim now) I learned to just leave well enough alone.
	Appreciate 0 Quote