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      03-27-2017, 05:15 PM   #1
Sailormannn
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Connected Drive Renewal

Anyone know how to renew your Connected Drive subscription. Is there a way to do it online or do I have to go through my dealer.
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      03-27-2017, 07:12 PM   #2
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What feature is worth paying? I don't get much use out of the connected drive stuff.

It can be done online through your BMW account.
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      03-28-2017, 11:19 AM   #3
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Quote:
Originally Posted by Katin View Post
What feature is worth paying? I don't get much use out of the connected drive stuff.

It can be done online through your BMW account.
There are a few things that are nice to have. A total rip off for the price but that's BMW.

Not here in Canada as far as I can tell. I looked on "My BMW" and can't see anything about renewing. The letter from BMW says to visit or call your dealer so I guess it has to be done there.

If any Canadian owners have gone through this, let me know.

Last edited by Sailormannn; 03-28-2017 at 11:48 AM.
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      03-28-2017, 11:22 AM   #4
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Quote:
Originally Posted by Sailormannn View Post
Not here in Canada as far as I can tell. I looked on "My BMW" and can't see anything about renewing. The letter from BMW says to visit or call your dealer so I presume i guess it has to be done there.

If any Canadian owners have gone through this, let me know.
What year is your car? Isn't it now included for 4 years. Hence the $500 upfront charge?
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      03-28-2017, 11:27 AM   #5
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There is a separate Connected Drive website, but apparently it is not in Canada

http://www.bmw.com/com/en/insights/t...stomer_portal/

Weird...
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      03-28-2017, 01:03 PM   #6
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Originally Posted by itrocks4u View Post
What year is your car? Isn't it now included for 4 years. Hence the $500 upfront charge?
It's a 2014. I think you get 3 years from the date of activation.
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      05-08-2017, 05:13 PM   #7
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Right now it has to be done at a retailer. However, BMW Canada is working on an online tool that should be out by mid year.
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      05-08-2017, 11:17 PM   #8
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Originally Posted by canadian33 View Post
Right now it has to be done at a retailer. However, BMW Canada is working on an online tool that should be out by mid year.
Insider? Please tell me more!! What about the new connected drive app? Right now, Canadian owners cannot create ConnectedDrive account or reset password. Are they working on this now??? Thanks
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      05-09-2017, 09:31 AM   #9
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Canada is a legacy market for ConnectedDrive. This means we had to develop a lot of our own systems and back end. Unfortunately, these back end systems are not compatible with the new BMW Connected App. We should be able to launch the new Connected App in Canada as of mid 2018. However, there will be a new online store for customers to renew and manage their account that will launch in the next couple of months.
      05-09-2017, 10:00 AM   #10
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Quote:
Originally Posted by canadian33 View Post
Canada is a legacy market for ConnectedDrive. This means we had to develop a lot of our own systems and back end. Unfortunately, these back end systems are not compatible with the new BMW Connected App. We should be able to launch the new Connected App in Canada as of mid 2018. However, there will be a new online store for customers to renew and manage their account that will launch in the next couple of months.
Thanks for that intel!!!
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      05-09-2017, 03:03 PM   #11
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Quote:
Originally Posted by canadian33 View Post
Canada is a legacy market for ConnectedDrive. This means we had to develop a lot of our own systems and back end. Unfortunately, these back end systems are not compatible with the new BMW Connected App. We should be able to launch the new Connected App in Canada as of mid 2018. However, there will be a new online store for customers to renew and manage their account that will launch in the next couple of months.
Any idea when the website will be available? August? September?
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      05-09-2017, 03:27 PM   #12
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Targeting a July 1st release. The tool will allow customers to renew ConnectedDrive, manage their account details and perform password resets.
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      05-09-2017, 07:50 PM   #13
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Targeting a July 1st release. The tool will allow customers to renew ConnectedDrive, manage their account details and perform password resets.
Excellent! Any chance to disclose your relation to BMW Canada as a creditable source? Or there is some NDA?
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      05-09-2017, 09:57 PM   #14
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canadian33, thanks for the update!

Btw, does Google Maps send to car still work? It's stoped working for me some time ago...
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      05-10-2017, 10:34 AM   #15
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Google Maps send is still available. Your need to have an active ConnectedDrive account with remote service.

To send a destination you also need a google account. You can use google maps to find a destination and then select "send to your phone". A new window will appear and you will see car. You will need to set you car up and associate it to you google ID. To do this you need your ConnectedDrive user ID.

Once the car is setup you can select it and the destination will push to the vehicle and appear in the iDrive.

An easier option is to use the BMW Remote app. It allows you to search and push destination to the vehicle from within the app. Google send to car only works from a laptop or computer.
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      05-10-2017, 10:40 AM   #16
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I have been with BMW Canada for over 8 years and have had various roles and responsibilities within the Aftersales department.

First and foremost I am an enthusiast of the brand. I have always had a passion for the brand, hence the reason I joined the forums.
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      05-10-2017, 10:59 AM   #17
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Quote:
Originally Posted by canadian33 View Post
Google Maps send is still available. Your need to have an active ConnectedDrive account with remote service.

To send a destination you also need a google account. You can use google maps to find a destination and then select "send to your phone". A new window will appear and you will see car. You will need to set you car up and associate it to you google ID. To do this you need your ConnectedDrive user ID.

Once the car is setup you can select it and the destination will push to the vehicle and appear in the iDrive.

An easier option is to use the BMW Remote app. It allows you to search and push destination to the vehicle from within the app. Google send to car only works from a laptop or computer.
Hey canadian33

I have installed the BMW Remote app, was able to login using the default ConnectedDrive password (which we are not able to change) and pull my vehicle ID VIN. However when using the Maps option I can search for destination but there is no option to send to car or push to vehicle. Am I missing something? or is my subscription to ConnectedDrive have expired?
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      05-10-2017, 11:25 AM   #18
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When you search for a destination in the maps section of the Remote App, you will see pins on the map that correspond to the results. If you click on a pin it will pop up with the name and a blue arrow. Clicking on this will take you to a different screen where "send to vehicle" is displayed. This will send that location to your car.

Also, you can change your ConnectedDrive password. You need to send an email to remoteapp.password@bmwgroup.ca and include your VIN, current ConnectedDrive username and the new password that you want.

This is only until the new online tool is implemented.
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      05-10-2017, 11:42 AM   #19
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Quote:
Originally Posted by canadian33 View Post
Google Maps send is still available. Your need to have an active ConnectedDrive account with remote service.

To send a destination you also need a google account. You can use google maps to find a destination and then select "send to your phone". A new window will appear and you will see car. You will need to set you car up and associate it to you google ID. To do this you need your ConnectedDrive user ID.

Once the car is setup you can select it and the destination will push to the vehicle and appear in the iDrive.

An easier option is to use the BMW Remote app. It allows you to search and push destination to the vehicle from within the app. Google send to car only works from a laptop or computer.
Yep, that was working. Now don't. No settings were changed. And I believe my ConnectedDrive subscription is still active - my car is less than a year in service.

BMW Remote app is another story - I forgot my password and cannot reset it. And BMW Assist people cannot help either.

So too sum up: I'm pretty disappointed with ConnectedDrive services, the way they work in Canada. Basically all you can do is to send a map destination to your car and flash your headlights. And even that is not working properly.

p.s. Oh! Another cool ConnectedDrive feature - service request to your dealer! Request sent - never received a call back.

So I'm glad BMW Canada now finally going to launch ConnectedDrive properly! So if you need any feedback, opinion or whatever from a regular customer - I'm always ready to help!
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Last edited by TheUltimateDrivingManiac; 05-10-2017 at 11:51 AM.
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      05-10-2017, 11:47 AM   #20
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Quote:
Originally Posted by canadian33 View Post
You need to send an email to remoteapp.password@bmwgroup.ca and include your VIN, current ConnectedDrive username and the new password that you want.
So I guess these guys can help me with password reset? Anyway, e-mail already sent!
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      05-10-2017, 12:35 PM   #21
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Quote:
Originally Posted by canadian33 View Post
When you search for a destination in the maps section of the Remote App, you will see pins on the map that correspond to the results. If you click on a pin it will pop up with the name and a blue arrow. Clicking on this will take you to a different screen where "send to vehicle" is displayed. This will send that location to your car.

Also, you can change your ConnectedDrive password. You need to send an email to remoteapp.password@bmwgroup.ca and include your VIN, current ConnectedDrive username and the new password that you want.

This is only until the new online tool is implemented.
Thanks. Yes, I do see the Pin and the blue Arrow you are referring to, selecting this take me to the Information with the destination address: But no option for "send to vehicle" is available.

I did submit a password change request to remoteapp.password@bmwgroup.ca as well hoping it had to do something with my profile.
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      05-10-2017, 02:01 PM   #22
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Ok, if you want you can PM me the last 7 of your VIN and I can look the account up.
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