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      08-31-2017, 10:38 PM   #67
chatoyer
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I let my CD sub lapse last week. Presumably it is trivial to re-sub once the new portal (and new services) launch here?
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      09-01-2017, 10:39 AM   #68
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Quote:
Originally Posted by chatoyer View Post
I let my CD sub lapse last week. Presumably it is trivial to re-sub once the new portal (and new services) launch here?
Hello

With the online store, you will be able to renew and upgrade your ConnectedDrive services.

You will need your username and password in order to log in (these are the same credentials as what are used to log into the Remote App).
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      09-01-2017, 02:18 PM   #69
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Great stuff. Thanks, canadian33.
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      09-03-2017, 01:52 AM   #70
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What's involved in getting connected drive added to my 2014 328ix? I do have BMW Assist, and NBT with navigation.
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      09-05-2017, 09:11 AM   #71
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Originally Posted by Arthurrs View Post
What's involved in getting connected drive added to my 2014 328ix? I do have BMW Assist, and NBT with navigation.
Right now it would involve visiting or speaking to your retailer. They can either renew or upgrade your services depending on what you currently have.

When the new ConnectedDrive online store is launched, you will be able to do this online from the comfort of home. The system will tell you what your car has and what is eligible for. You can also manage your account and update your contact information, username and password management.

If you want to send me the last 7 of your VIN, I can tell you what you currently have and how long it is valid for.
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      09-05-2017, 11:57 AM   #72
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Quote:
Originally Posted by canadian33 View Post
Quote:
Originally Posted by Arthurrs View Post
What's involved in getting connected drive added to my 2014 328ix? I do have BMW Assist, and NBT with navigation.
Right now it would involve visiting or speaking to your retailer. They can either renew or upgrade your services depending on what you currently have.

When the new ConnectedDrive online store is launched, you will be able to do this online from the comfort of home. The system will tell you what your car has and what is eligible for. You can also manage your account and update your contact information, username and password management.

If you want to send me the last 7 of your VIN, I can tell you what you currently have and how long it is valid for.
It is September 5th now...just saying
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      09-05-2017, 05:05 PM   #73
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A couple sneak peaks of what the store looks like.
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      09-05-2017, 09:54 PM   #74
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Quote:
Originally Posted by canadian33 View Post
A couple sneak peaks of what the store looks like.
Release date confirmed?
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      09-06-2017, 01:16 AM   #75
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Quote:
Originally Posted by canadian33 View Post
A couple sneak peaks of what the store looks like.
Nice! Can't wait to see it.

Quote:
Originally Posted by stvding View Post
Release date confirmed?
Chill out buddy, he said in September - not September 1st. Not sure what your background is but all IT projects have multiple variables before go-live actually happens so it may push out a little bit. As canadian33 alluded too, there is a lot of complexity, coding, testing, dry runs, etc between the back-end and front-end. It may look like a website but there is a LOT of work that needs to be done for a net new development like this. We are lucky that canadian33 is telling us about the new portal and showing us screenshots, most project teams aren't so nice and willing to give previews/info to the general public.
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      09-06-2017, 08:53 AM   #76
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Quote:
Originally Posted by zerofighter View Post
Quote:
Originally Posted by canadian33 View Post
A couple sneak peaks of what the store looks like.
Nice! Can't wait to see it.

Quote:
Originally Posted by stvding View Post
Release date confirmed?
Chill out buddy, he said in September - not September 1st. Not sure what your background is but all IT projects have multiple variables before go-live actually happens so it may push out a little bit. As canadian33 alluded too, there is a lot of complexity, coding, testing, dry runs, etc between the back-end and front-end. It may look like a website but there is a LOT of work that needs to be done for a net new development like this. We are lucky that canadian33 is telling us about the new portal and showing us screenshots, most project teams aren't so nice and willing to give previews/info to the general public.
U chill out....i used a question mark meaning asking if the release dat is confirmed? Not asking if September 1st is the release date. Come on
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      09-06-2017, 04:07 PM   #77
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Looks very nice, canadian33. Thanks for all the hard work you and the team are putting into this for us.
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      09-07-2017, 06:09 PM   #78
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Will I be able to add Carplay to my car via this portal?
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      09-08-2017, 10:55 AM   #79
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Originally Posted by KGB_123_99 View Post
Will I be able to add Carplay to my car via this portal?
Yes, but there are some hardware and software requirements. Based on the VIN, the store will assess if it your vehicle is eligible and if so provide the option to add it.
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      09-09-2017, 02:11 PM   #80
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Excited too see this. This will surely help with the amount of irate customers that wish to renew ConnectedDrive services but have to go into or speak to a BMW retailer. The possibility of being able to download apps such as CarPlay is huge for people that didn't elect the option at time of purchase (of course, if supported hardware is there).
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      09-20-2017, 11:32 AM   #81
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Any update when the connected drive portal will be up for Canadian customers?
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      09-20-2017, 12:01 PM   #82
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I was told by an SA you can press the sos button and renew it that way.
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      09-20-2017, 02:35 PM   #83
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Originally Posted by bimmer456 View Post
I was told by an SA you can press the sos button and renew it that way.
That unfortunately is fake news. To be fair, up to 2016 that was the case. However, we switched our call center provider and renewals and upgrades were out of scope.

The above is also our main motivation for implementing the online store.

I know we are getting close to the end of September, but I promise you will see the store before the end of the month.
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      09-26-2017, 11:54 AM   #84
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A bit off topic, but do you know if it's possible to change which dealer my teleservices call goes to? My salesman didn't know how (or didn't want) to do that.
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      09-26-2017, 05:01 PM   #85
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Quote:
Originally Posted by KGB_123_99 View Post
A bit off topic, but do you know if it's possible to change which dealer my teleservices call goes to? My salesman didn't know how (or didn't want) to do that.
Yes, you will be able to manage this from within the new ConnectedDrive store. Currently you would need to visit a retailer and have them submit a new ConnectedDrive contract with new preferred teleservice retailer.

We are pushing hard and will actually release the store to the forum first for some initial feedback. Look for that in an upcoming post.
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      09-27-2017, 04:50 PM   #86
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Quote:
Originally Posted by canadian33 View Post
Yes, you will be able to manage this from within the new ConnectedDrive store. Currently you would need to visit a retailer and have them submit a new ConnectedDrive contract with new preferred teleservice retailer.

We are pushing hard and will actually release the store to the forum first for some initial feedback. Look for that in an upcoming post.
I will be here waiting for your link.
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I am new here. Thank you for your help!!!
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      10-01-2017, 09:50 PM   #87
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The end of September has come and gone but no ConnectedDrive portal
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      10-01-2017, 10:03 PM   #88
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The end of September has come and gone but no ConnectedDrive portal
I have given up
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