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11-20-2017, 01:53 PM | #1 |
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Disappointed with BMWCCA ombudsman service
Just providing my experience with CCA.
I’ve been on this forums since 2005 and finally signed up with BMWCCA in 2014. In all that time, I never needed to reach out for anything. Well, recently I reached out to the ombudsman service inquire help on an issue with the dealer and BMWNA. I got an email from one of the volunteers who was on vacation so he forwarded the case to the other 2 volunteers. After the first day or so, I didn’t hear from them for a week. When I followed up, all I got was “did you try opening a PUNA case?” I said yes and explained it to them and got “well, other than that, there’s really nothing else we can do.” Needless to say I was pretty disappointed. According to BMWCCA’s wording (and I’M paraphrasing), “when all attempts have failed, the ombudsman services will be there to help.” Well, they definitely wasn’t much help. I’m not trying to bash anyone. I’m simply stating my experience for those that are thinking about signing up. The rebate is nice and I’ve enjoyed meeting people at CCA’s Cars and Coffee. As an enthusiast though, I was pretty disappointed in the “help” that I received. |
11-20-2017, 11:13 PM | #3 |
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It was the ombudsmen
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11-20-2017, 11:23 PM | #4 | |
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11-20-2017, 11:36 PM | #5 | |
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11-21-2017, 10:34 AM | #6 |
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Have to agree - they weren't very helpful when I contacted them for assistance on an issue. They basically told me to take it up with the dealership that I was having the problems with, and got rather testy when I took other steps. The information they gave me on services and features of the dealership were very different from what I was told by the general manager. I guess it sounds like a nice perk for CCA to offer, but after my experience, I don't really see the point.
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11-22-2017, 09:21 AM | #7 |
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Are you saying that they didn't even send an inquiry to the dealership on behalf of BMWCCA? Nothing to even hint at the idea of your issue affecting the reputation of the dealership with a core enthusiast community?
Was that the same dealership that they partner with for CCA-nights, pre-track inspections, etc. (DK if they do that everywhere, but around here it seems common)? |
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11-22-2017, 09:28 AM | #8 | ||
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11-22-2017, 01:50 PM | #10 |
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11-22-2017, 02:12 PM | #11 | ||
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It is too bad that you had the experience that you did with the Ombudsman service, but there is much more to membership than that. I have been a member for 37 years and have found it to be a very rewarding experience - worth far more than the cost of membership.
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11-22-2017, 02:22 PM | #12 | |||
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I joined mainly for the support that I thought I would receive (an insurance policy if you will). It just sucked when I reached out for the first time and felt like they didn't do anything. As others have chimed in, apparently I'm not the only person who has had a bad experience with CCA. I'm starting to see a trend here: first BMW AG stops caring about the core group of enthusiasts in pursue of global sales and now it seems like BMWCCA is following the same path. |
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11-22-2017, 02:36 PM | #13 | |
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Have a great Thanksgiving!!
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11-22-2017, 02:40 PM | #14 | ||
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Thank you and you have a great Turkey Day as well! |
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11-25-2017, 08:49 PM | #15 | |||
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