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      11-21-2014, 07:34 PM   #1
MyFragileHalogen
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BMW assist crap

I got a blown tire and called the BMW by pushing the SOS button. They said they would send me a flatbed, but they can only ship my car to a dealership (and have me get ripped off). They denied to ship it to any other tire shops or my house. So basically I drove 28 miles back home with a flat tire at 3am. (I managed to get my emergency kit working)

A quite useless $650 option it is.
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      11-21-2014, 08:23 PM   #2
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its a bit more useful when you have a more serious issue, like if you're in an accident and pass out. they will call the police for you

or if you lock yourself out of your car, they will unlock it for you
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      11-21-2014, 08:42 PM   #3
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Quote:
Originally Posted by carzaddict View Post
its a bit more useful when you have a more serious issue, like if you're in an accident and pass out. they will call the police for you

or if you lock yourself out of your car, they will unlock it for you
Or if you pass out because you passed gas, they will turn on the ventilation.
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      11-21-2014, 09:12 PM   #4
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Not sure what the issue is. Is it the fact that you didn't want the dealer to fix the tire? I have always had it towed to the dealer and never had to pay a cent. Once they had to tow it from my house which is about 23 miles away.

I also have the tire insurance though, so the dealer has to replace my tire for a $50 deductible.

Always worked well for me.
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      11-21-2014, 10:54 PM   #5
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Then pay the 50/year for AAA if you don't want it towed to BMW. Or pay the $80 one time fee for the tow truck.

How do you think the tow truck man gets paid? BMW cuts him a check as soon as he gets there.
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      11-22-2014, 01:04 AM   #6
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I don't have any BMW warranty on tires nor use the stock tires that came with the car. If I went to dealership to fix it and it had to be replaced, then the $$$ would be ridiculous compare to buying it from ebay or tirerack. I just can't tolerate it to happen. Also I don't really like going into dealership for any non-warranty work since they once tried to charge me $5000 for just one wire cut, telling me I must replace whole steering rack and subframe. When I told them I wanted my car back, the mechanic purposely disappeared for an hour, leaving my car on the lift.

I saw a post from other forum that BMW assist offers a flatbed service to a local tire shop of the customer's choice as well, which is I thought the way it should be. Maybe it was wrong info. I got very disappointed when they said no to me.
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      11-22-2014, 09:59 AM   #7
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I have neither a tire/wheel warranty nor run flat tires and my dealership has charged me a reasonable fee for mounting tires that I supply. Have you asked your SA if they would do that for you?

Quote:
Originally Posted by MyFragileHalogen View Post
I don't have any BMW warranty on tires nor use the stock tires that came with the car. If I went to dealership to fix it and it had to be replaced, then the $$$ would be ridiculous compare to buying it from ebay or tirerack. I just can't tolerate it to happen. Also I don't really like going into dealership for any non-warranty work since they once tried to charge me $5000 for just one wire cut, telling me I must replace whole steering rack and subframe. When I told them I wanted my car back, the mechanic purposely disappeared for an hour, leaving my car on the lift.

I saw a post from other forum that BMW assist offers a flatbed service to a local tire shop of the customer's choice as well, which is I thought the way it should be. Maybe it was wrong info. I got very disappointed when they said no to me.
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      11-22-2014, 06:35 PM   #8
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Hmmm, I've found BMW Assist to be a godsend. It completely met or exceeded my expectations. I don't want to sound unsympathetic, but I wouldn't have expected BMW Assist to include flatbed towing to a location of my choosing. For liability reasons alone, I can understand why BMW would only take vehicles to dealership for service. As painful as dealership pricing may be, the cost savings of a free flatbed can be significant!

Check this out: Busted tire/bent rim bad, BMW Assist good

Note: BMW Assist was included for 3 years with my lease, so I didn't really "select" it as an option with any expectations. Frankly, I thought it was a [expensive] gimmick I'd never take advantage of. So my expectations were obviously much, much lower than the OP's.

Quote:
Originally Posted by MyFragileHalogen View Post
I got a blown tire and called the BMW by pushing the SOS button. They said they would send me a flatbed, but they can only ship my car to a dealership (and have me get ripped off). They denied to ship it to any other tire shops or my house. So basically I drove 28 miles back home with a flat tire at 3am. (I managed to get my emergency kit working)

A quite useless $650 option it is.
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      11-22-2014, 07:05 PM   #9
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Quote:
Originally Posted by rjc32000 View Post
Hmmm, I've found BMW Assist to be a godsend. It completely met or exceeded my expectations. I don't want to sound unsympathetic, but I wouldn't have expected BMW Assist to include flatbed towing to a location of my choosing. For liability reasons alone, I can understand why BMW would only take vehicles to dealership for service. As painful as dealership pricing may be, the cost savings of a free flatbed can be significant!

Check this out: Busted tire/bent rim bad, BMW Assist good

Note: BMW Assist was included for 3 years with my lease, so I didn't really "select" it as an option with any expectations. Frankly, I thought it was a [expensive] gimmick I'd never take advantage of. So my expectations were obviously much, much lower than the OP's.
It seemed it worked out great with you! Free 200 mile flatbed sounds awesome. Here in socal they said they have 50 miles limit.

Again, I would be more than happy to just take it to dealership if I am certain that the work would be covered by warranty. I just won't give them any penny out of my pocket.
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      11-22-2014, 07:06 PM   #10
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It's "BMW Assist" not "Independent Mechanic Assist"

If they offered towing to tire shops and independents, the exposure to BS (for BMW and us) would be staggering. I might be in the minority, but to expect that BMW itself would bring the car any place but a BMW dealer is unreasonable in my opinion.
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      11-22-2014, 07:11 PM   #11
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Originally Posted by JSTDR1V View Post
Then pay the 50/year for AAA if you don't want it towed to BMW. Or pay the $80 one time fee for the tow truck.
This is perhaps what I'd need!
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      11-23-2014, 06:50 PM   #12
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Quote:
Originally Posted by Mobster1983
Not sure what the issue is. Is it the fact that you didn't want the dealer to fix the tire? I have always had it towed to the dealer and never had to pay a cent. Once they had to tow it from my house which is about 23 miles away.

I also have the tire insurance though, so the dealer has to replace my tire for a $50 deductible.

Always worked well for me.
Not for nothing, but has anyone else concluded the lunacy and backwardness of having to tow the car to get a tire fixed?
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      11-23-2014, 07:31 PM   #13
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Quote:
Originally Posted by BMWrules7 View Post
Not for nothing, but has anyone else concluded the lunacy and backwardness of having to tow the car to get a tire fixed?
Not really. It saves weight and money. These cars have gotten so porky that any time they can save weight they're gonna do it. And I'm sure that towing a few times costs them less then equipping every car with a spare, jack and lug wrench.
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      11-23-2014, 07:33 PM   #14
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Quote:
Originally Posted by BMWrules7 View Post
Not for nothing, but has anyone else concluded the lunacy and backwardness of having to tow the car to get a tire fixed?
If you have RFT, as the car is delivered (which I do not), you can drive it to some place to have it fixed. Although, you may need to have the tire replaced and not just plugged. This is also true with non-RFTs if you can't stop fast enough and get out of trafic before you destroy the flat tire.

I carry a plug kit and will plug the tire if I ever find myself in this situation and don't distroy my tire getting out of trafic. My M Roadster (which also has no spare tire and runs non-RFTs) has over 100k on it, much of it cross country going to Roadster Homecoming in SC, and I have never had to use the plug kit. I always run Michlein tires, which seem to resist punctures very well.
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      11-23-2014, 07:46 PM   #15
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I also have a hard time feeling bad for you.

Geico charges me 66 cents per month for roadside coverage - which covers flats and tow coverage.

If you didn't choose emergency roadside insurance then shame on you for being pennywise pound foolish.

Next up on life lessons: $0 Glass deductibles and why you should have one!
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      11-24-2014, 08:00 AM   #16
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If you replace the rft tires that come with the car, spend another $125 and get the M-Mobility kit that comes with M-cars. It has a can of tire sealer and a compressor to inflate the tire, and that should get you to a tire shop for a proper repair. A tire-plug kit in addition to that would also be helpful if you can locate the puncture.

That said, dealerships aren't going to "rip you off" to fix a flat for you; however, not all dealerships are open every day of the week, so BMW assist might make an exception of that were the case. But the alternatives mentioned above are probably a good bet as well. Because BMW supplied the car with rft tires, which should enable you to get out of harm's way and/or to a tire repair shop, it's no surprise that BMW Assist is geared toward more serious "VOR" (Vehicle Off Road) emergencies.
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      11-24-2014, 10:20 AM   #17
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Sounds like you have a problem with the dealer and not with BMW Assist.
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      11-24-2014, 12:47 PM   #18
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Or that you didnt read where it clearly states that this is the case when you paid for the service. You paid for much more than roadside assistance.
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      11-24-2014, 03:13 PM   #19
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Quote:
Originally Posted by roundel335 View Post
If you replace the rft tires that come with the car, spend another $125 and get the M-Mobility kit that comes with M-cars. It has a can of tire sealer and a compressor to inflate the tire, and that should get you to a tire shop for a proper repair. A tire-plug kit in addition to that would also be helpful if you can locate the puncture.

That said, dealerships aren't going to "rip you off" to fix a flat for you; however, not all dealerships are open every day of the week, so BMW assist might make an exception of that were the case. But the alternatives mentioned above are probably a good bet as well. Because BMW supplied the car with rft tires, which should enable you to get out of harm's way and/or to a tire repair shop, it's no surprise that BMW Assist is geared toward more serious "VOR" (Vehicle Off Road) emergencies.
Don't know if it's universal, but my local dealer will not repair any tire, no matter how trivial the damage. Must be for liability reasons.
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      11-24-2014, 06:13 PM   #20
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I don't know about you but my insurance has coverage for this for, like, $1 a month or something.....
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      11-26-2014, 04:02 AM   #21
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Maybe I was too naive to think that BMW assist would provide a superior roadside assistance service than one from insurance (you can just push the SOS button, how nice it is?), which could be a good substitution. The WHOLE POINT that I started this thread was about the disappointment. I think it was still informative that everyone will now know that BMW assist will only ship the car to a dealership.

However, for what you might wonder: my car is less than 2 years old and everything's good. Although I do have a particular dealership I hate, there are many other dealerships that I can choose to go. But like I said above, I just don't like to pay any penny for any non-warranty work at the dealership. Also, when it happened, there was a high chance that the tire would not have been fixable as it blew up from hitting a rock really hard from side, hence a high chance of having to buy a new tire from the dealership.
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      11-26-2014, 08:10 AM   #22
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I got very disappointed when they said no to me.
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