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      12-12-2012, 01:23 AM   #199
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Originally Posted by hans007 View Post
This greatly beats the 2 times santa monica audi gave me loaners in the last year (a yaris and a corolla, i was big pimpin')
Haha, Was it a Rusnak Audi?? The Rusnak Audi in South Pasadena gave me a corolla once.. I HATE that place!! Keyes Audi in Van Nuys always gives out Audi loaners.. (and their service people are MUCH nicer!) Much better than a Toyota POS..
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      12-12-2012, 01:38 AM   #200
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Quote:
Originally Posted by SwampCat84 View Post
Haha, Was it a Rusnak Audi?? The Rusnak Audi in South Pasadena gave me a corolla once.. I HATE that place!! Keyes Audi in Van Nuys always gives out Audi loaners.. (and their service people are MUCH nicer!) Much better than a Toyota POS..
Yeah but is there rust under the seat?
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      12-12-2012, 01:48 AM   #201
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Originally Posted by snowghost View Post
Yeah but is there rust under the seat?
Hahah no. But I'd rather have my car in the shop for rusty seats than my engine having defective pistons or needing to have its exhaust replaced so there's that
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      12-12-2012, 02:35 AM   #202
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Originally Posted by SwampCat84 View Post
SEND THEM AN EMAIL! I agree, if we get as many people to contact them (and many already have, including me) about this issue then they will hopefully step up to the plate!
+1 Please, we need as many people as possible to write to BMW. They need to understand this problem is wide spread and it's not "normal" which is currently my most hated word.
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      12-12-2012, 03:16 AM   #203
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if you dont know who to email...

bmw customer care for USA.

CustomerRelations@bmwusa.com


probably similar emails for other countries. I mean we have 3 people in dry southern california with cars just in this thread alone (hell i'm driving a loaner car with it, so thats 4 cars)
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      12-12-2012, 06:52 AM   #204
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Originally Posted by hans007 View Post
The dealer I took it to is saying something about it being chemical residue from spot welds and that the other cars on their lot had it too so it is normal.
The seats should be pre-assembled and installed AFTER the spot welding has been completed. Can you imagine chemical residue from spot welds on the seat's leather?
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      12-12-2012, 09:32 AM   #205
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Originally Posted by N8N View Post
Um... that is a "real fix?" I've fixed plenty of rusty parts like that! Don't tell my old Studebaker that I haven't fixed it correctly!
The "real fix" is to apply 'rust protection treatment' on the seat frame before assembling it with seat cushion. That's what BMW has fixed since Nov.2012 productions.
BMW Korea admitted in their service letter that the their seat supplier made a mistake and forgot to apply the rust protection treatment until Oct.2012.

I'm not sure BMW USA has addressed this RUSTGATE() issue.

So, you haven't fixed your Studebaker correctly!
But it'll be OK because it's too OLD!
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      12-12-2012, 10:19 AM   #206
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Originally Posted by lewishamilton View Post
+1 Please, we need as many people as possible to write to BMW. They need to understand this problem is wide spread and it's not "normal" which is currently my most hated word.
I sent an email to BMW Group Canada as like this;

----------------
That's too bad.
Please check the BMW online forums on the link below to see how many owners are affected by the seat frame rust issues.

http://www.f30post.com/forums/showthread.php?t=777392

And I believe you have to forward this message and the above link to your supervisor or BMW Service HQ.

For your reference and in summary (because the forum's thread is too long to read all...)

1. At first, "rusty seat frame" issue (F30 chassis only) was reported from Hong-Kong, Singapore, Taiwan, South Korea and Australia early this year.
2. And many USA and EU customers reported the same issue later.
3. Couple weeks ago, one angry Korean owner protested against BMW Korea, by destroying his new 320d sedan in front of the BMW dealer shop at Gangnam (Style) area in S. Korea.
4. All Korean media (TV, newspapers) reported the 'Rusty BMW' issues the next day.
5. BMW Korea quickly announced that they had found in total 5006 new 3-series sedans had defective seat frames, and BMW service contacted to all affected customers in order to offer free seat replacement.
6. According to BMW Korea's official service letter, the seat supplier made a mistake and forgot to apply 'rust protection treatment' on the metal seat frame until Oct. 2012.
7. BMW has ordered the seat supplier to fix the mistake since Nov. 2012 productions, and seat supplier began to apply rust protection treatment on the seat frame again.
8. So, most BMW dealers in the other countries including USA are now replacing the rusty seats with new one if customers are reporting.

Hope this helps. And please let me know what's BMW Canada's official opinion on this rusty seat frame issue.
----------------
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      12-12-2012, 01:22 PM   #207
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Quote:
Originally Posted by bcoz View Post
The seats should be pre-assembled and installed AFTER the spot welding has been completed. Can you imagine chemical residue from spot welds on the seat's leather?
yeah i wasnt buying that for a second.
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      12-12-2012, 01:47 PM   #208
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Quote:
Originally Posted by hans007 View Post
if you dont know who to email...

bmw customer care for USA.

CustomerRelations@bmwusa.com


probably similar emails for other countries. I mean we have 3 people in dry southern california with cars just in this thread alone (hell i'm driving a loaner car with it, so thats 4 cars)
thx email sent.
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      12-12-2012, 01:48 PM   #209
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Quote:
Originally Posted by BimmerHJ View Post
I sent an email to BMW Group Canada as like this;

----------------
That's too bad.
Please check the BMW online forums on the link below to see how many owners are affected by the seat frame rust issues.

http://www.f30post.com/forums/showthread.php?t=777392

And I believe you have to forward this message and the above link to your supervisor or BMW Service HQ.

For your reference and in summary (because the forum's thread is too long to read all...)

1. At first, "rusty seat frame" issue (F30 chassis only) was reported from Hong-Kong, Singapore, Taiwan, South Korea and Australia early this year.
2. And many USA and EU customers reported the same issue later.
3. Couple weeks ago, one angry Korean owner protested against BMW Korea, by destroying his new 320d sedan in front of the BMW dealer shop at Gangnam (Style) area in S. Korea.
4. All Korean media (TV, newspapers) reported the 'Rusty BMW' issues the next day.
5. BMW Korea quickly announced that they had found in total 5006 new 3-series sedans had defective seat frames, and BMW service contacted to all affected customers in order to offer free seat replacement.
6. According to BMW Korea's official service letter, the seat supplier made a mistake and forgot to apply 'rust protection treatment' on the metal seat frame until Oct. 2012.
7. BMW has ordered the seat supplier to fix the mistake since Nov. 2012 productions, and seat supplier began to apply rust protection treatment on the seat frame again.
8. So, most BMW dealers in the other countries including USA are now replacing the rusty seats with new one if customers are reporting.

Hope this helps. And please let me know what's BMW Canada's official opinion on this rusty seat frame issue.
----------------
Fantastic! You put my e-mail to them to shame. Now I want to re-write my e-mail!
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      12-12-2012, 01:55 PM   #210
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how could the seat manufacturer forget the rust protectant??!!
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      12-12-2012, 04:28 PM   #211
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well i have a BMW santa monica, reciept that now says i took my car in for rusting seats, and that the shop foreman looked at it and said it was a part of the manufacturing process.

oh yeah. oh well lets keep those emails going everyone

here is what a part of the manufacturing process looks like:

http://imgur.com/NEfo7
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      12-12-2012, 05:09 PM   #212
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Quote:
Originally Posted by hans007 View Post
well i have a BMW santa monica, reciept that now says i took my car in for rusting seats, and that the shop foreman looked at it and said it was a part of the manufacturing process.

oh yeah. oh well lets keep those emails going everyone

here is what a part of the manufacturing process looks like:

http://imgur.com/NEfo7
Wow, that IS rusty! Mine is very clean compared to yours (for now...).
Ask your shop foreman to show (or tell) you which car makers in the world are selling brand new cars with rusty seats.
As far as I know, BMW is the ONLY car maker in the world!
Even cheapest Hyundai or Kia cars (10 years old) will show much cleaner seat frames...
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      12-12-2012, 06:24 PM   #213
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I'm taking mine in Friday to see what they say. Will let everybody know.
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      12-12-2012, 06:42 PM   #214
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i have no doubt that eventaully BMW corporate will issue some sort of warranty notice that this is covered. but at this point i think a lot of dealerships wont do the swap just becuase they dont think they'll get reimbursed, but rather than just say that they make up all this crap.
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      12-12-2012, 07:06 PM   #215
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Originally Posted by Enza View Post
LMAO!!! Shit's crazy... I'm keeping my money until this shit is fixed for the new coupe!
Don't be concerned. For sure you'll have a new set of issues to contend with for the coupe.
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      12-12-2012, 07:31 PM   #216
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Originally Posted by claykin View Post
Don't be concerned. For sure you'll have a new set of issues to contend with for the coupe.
+1

I just hope that the issue will look better than this.
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      12-12-2012, 11:13 PM   #217
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Quote:
Originally Posted by BimmerHJ View Post
Wow, that IS rusty! Mine is very clean compared to yours (for now...).
Ask your shop foreman to show (or tell) you which car makers in the world are selling brand new cars with rusty seats.
As far as I know, BMW is the ONLY car maker in the world!
Even cheapest Hyundai or Kia cars (10 years old) will show much cleaner seat frames...

well that was the loaner car. i just took pics of mine and its not quite as bad, but i'd imagine in a few months itll be that kin dof shape.
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      12-13-2012, 12:53 AM   #218
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I wonder what the bottom of the rear seat looks like?
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      12-13-2012, 02:04 AM   #219
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Quote:
Originally Posted by snowghost View Post
My 9/12 build has rust under the seat as well. But has anyone looked for that on any car in the past?
I just checked my E90 (3 years old with Sport seats) and there are NO traces of rust under the front seats or on the hinges.
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      12-13-2012, 11:22 AM   #220
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Originally Posted by bcoz View Post
I just checked my E90 (3 years old with Sport seats) and there are NO traces of rust under the front seats or on the hinges.
Until E90 chassis, all BMW seat frames had 'rust prevention coating', so all the previous BMW cars will not have any rust forever.

It is F30 (& F20) only, because when the seat supplier (I guess it's Lear) for BMW has changed the metal parts for new F30 chassis last year, they skipped the 'rust prevention coating' process (don't know why, but maybe cost reduction purpose?).

And then, when BMW noticed that there are many rusty seats, I guess that BMW has instructed the seat supplier to apply the 'rust prevention coating' again, since Nov.1, 2012 production.

So, BMW NA may offer to replace all the "un-protected' seats with new "protected" seats, as BMW Korea did.
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