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      02-16-2013, 11:31 AM   #1
Joshhleee
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Service advisor lied

I dropped my bmw to get a top off since i had no time to go during the day and the next day at 9 am, the service advisor called saying my car was ready. I went back at 8 pm and asked for my car and they told me it wasnt ready, i got dropped off at the dealer so obviously i had to find a ride home again. What kind of service advisor calls and states the car is ready but doesnt release it? Should i demand them to detail my car hahaha.
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      02-16-2013, 12:43 PM   #2
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You may want to consider it was most likely a simple, unintended mistake. There is no upside for the SA to claim a car is ready when it was not.
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      02-16-2013, 12:44 PM   #3
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You know stuff happens. If it were me, I would talk nicely to the SM and give him the opportunity to make it right, either this time or for a future visit. People are human, and yes you were put in a bad situation, but in the end, you should use this for "leverage". I was in a similar situation a while back, and since then I have had nothing but stellar service from that particular SM.
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      02-16-2013, 12:51 PM   #4
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My dealership has a service shuttle if you don't have a ride.
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      02-16-2013, 01:15 PM   #5
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you should've called 2 verify...
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      02-16-2013, 03:40 PM   #6
nikneo
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Quote:
Originally Posted by Elk View Post
You may want to consider it was most likely a simple, unintended mistake. There is no upside for the SA to claim a car is ready when it was not.
+1
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      02-16-2013, 03:49 PM   #7
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I think you should call BMWNA and demand that they buy your car back and give you an M3 for free. No, make that TWO M3s.
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      02-16-2013, 04:40 PM   #8
Orient330iNYC
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Quote:
Originally Posted by BavarianFanatic View Post
I think you should call BMWNA and demand that they buy your car back and give you an M3 for free. No, make that TWO M3s.
and have the SA executed in front of the dealership
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      02-16-2013, 04:41 PM   #9
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[quote=Orient330iNYC]
Quote:
Originally Posted by BavarianFanatic View Post
I think you should call BMWNA and demand that they buy your car back and give you an M3 for free. No, make that TWO M3s.
Quote:
and have the SA executed in front of the dealership
With his wife and kids watching
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      02-16-2013, 05:35 PM   #10
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[quote=kobechrome;13491515]
Quote:
Originally Posted by Orient330iNYC

With his wife and kids watching
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      02-16-2013, 06:03 PM   #11
rayusaFL
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Sue them!
Just kidding! It sounds like it was an honest mistake not a lie!
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      02-16-2013, 06:42 PM   #12
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Quote:
Originally Posted by rayusaFL
Sue them!
Just kidding! It sounds like it was an honest mistake not a lie!
+1
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      02-16-2013, 06:55 PM   #13
Blake P
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...and this seemed like a good idea for creating a thread? Twitter rant MAYBE...
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      02-16-2013, 08:41 PM   #14
fafs
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LOL
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      02-16-2013, 08:47 PM   #15
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A "Nordstrom" response would have been to offer you a BMW loaner.
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      02-16-2013, 10:30 PM   #16
Joshhleee
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Ended up not caring lol
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      02-16-2013, 11:06 PM   #17
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god forbid a dealer makes a mistake. how many cars do they have under their car at one time?

not to mention, in their eyes, they all look 85% the same. simple mistake.

if you want to buy a car and never have a single slip up, maybe consider a rolls royce.
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      02-17-2013, 03:06 AM   #18
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Quote:
Originally Posted by Elk View Post
You may want to consider it was most likely a simple, unintended mistake.
Exactly. Telling a lie requires intent. The person telling the lie must know that its not fact. A mistake lacks intent and is therefore not a lie.
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      02-17-2013, 04:27 AM   #19
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Ask for compensation??
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      02-17-2013, 08:59 AM   #20
Seagull
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Quote:
Originally Posted by Blake P View Post
...and this seemed like a good idea for creating a thread? Twitter rant MAYBE...
+1
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      02-17-2013, 10:37 AM   #21
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Quote:
Originally Posted by J1n View Post
Ask for compensation??
No. Entitlement is for assholes.
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