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View Poll Results: What would you do if the dealer damaged your car during a repair?
Bring it back in for a repair attempt 76 85.39%
Demand something free as compensation 12 13.48%
Don't do anything, just let it go, this stuff happens 1 1.12%
Voters: 89. You may not vote on this poll

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      02-23-2013, 07:48 PM   #23
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That's probably what I'll be doing from now on. Wish I had that idea before I brought it in this last time.

I guess I got my answer with the poll, it seems that most people think this should not just be let go. I'll go in to see exactly how they'll fix it. Gotta take another day off work, ugh. I thought it was convenient having a dealer less than a mile away from my home, too bad they're so shady.

With all due respect, why do you think the dealer is "shady". Granted, the tech wasn't as careful as he should have been. Worse that HE didn't point out the damage himself prior to signing off on the work. I suppose there's an off chance he didn't notice, but I'm sure he did. The TECH is shady, not the dealership. From what you posted about the email exchange, they're admitting that they are in the wrong. Give them a chance to fix it before you jump all the way to "shady".
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      02-24-2013, 12:10 AM   #24
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Ouch those scratches hurt. Hopefully they can resolve this situation, things like this are why I hate letting other people do stuff to my car.
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      02-24-2013, 03:23 PM   #25
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Quote:
Originally Posted by Elk View Post
Bring it back in and let them resolve the issue. It appears they have been appropriately responsive.

Unfortunately, we all make errors.
+1. Unfortunately it does happen. Happens a little more then I like but all that is fixable. Just get them to touch it up and blend it in followed by a nice polish. THe plastic b pillar panel toatlly replaceable and easy to do.

Sometimes they just dont take their time and it leads to tiny mishaps. I have had it happen.

Like you said stuff happens...
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      02-24-2013, 04:16 PM   #26
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I would freak out first.
Regain Composure and have parts replaced.
Make sure they don't list the repaint on your VIN-if you buy/lease somewhere else it'll be noticed and your cars value will be adjusted down.
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      02-24-2013, 09:27 PM   #27
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How upset could you really be that you now don't know what you want to do?

This is not your wife/parent/child/sibling going into anaphylactic shock and you don't know what to do (besides call 911). You are either going to ask them to fix it or you aren't. What we say on the matter is really of no consequence; it's not our car and we don't have to live with the scratches or paint chips.

Having said that, I would have them address the chipped paint. That's just a rust spot waiting to occur, and it seems to me you've already had more than your share of interaction with rust.
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      02-24-2013, 09:54 PM   #28
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Quote:
Originally Posted by tony20009 View Post
How upset could you really be that you now don't know what you want to do?

This is not your wife/parent/child/sibling going into anaphylactic shock and you don't know what to do (besides call 911). You are either going to ask them to fix it or you aren't. What we say on the matter is really of no consequence; it's not our car and we don't have to live with the scratches or paint chips.

Having said that, I would have them address the chipped paint. That's just a rust spot waiting to occur, and it seems to me you've already had more than your share of interaction with rust.
Please be aware, that it's just a question and you don't need to be critical of a question. If people didn't have an opinion they would just move along. But apparently they feel it important enough to post.

I'd say this is now just more of a warning to those who are planning on getting their rusted seats replaced. It may not be worth it. If it was a choice between dealing with this damage or just leaving the seats the way they were, I'd have done nothing about it.

I'm not going nuts over it, however, I noticed most people here probably would. I was just upset the dealer didn't think it was a big deal, but they should have told me.
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      02-25-2013, 10:10 AM   #29
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did you try rubbing that out yourself?

the two driver side ones look like they can be buffed away. the paint chip on the other side obviously not.
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      02-25-2013, 12:57 PM   #30
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This is a moot point now. Freak accident on the highway today did damage to my car going to get it all repaired.......
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      02-25-2013, 03:55 PM   #31
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Wow, sorry to hear. As long as you weren't injured....

Good luck. For sure March will bring you better luck.
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      02-25-2013, 04:34 PM   #32
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Thought I'd share a pic. Dealer doesn't have to paint it anymore, the whole left side got scraped and dented. Freak accident really, I was going 60 mph, a 20 lb. slab of metal came flying at me probably going 60 mph. Just glad I'm alive and it didn't go through the windshield.

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      02-25-2013, 05:41 PM   #33
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Took my e46 m3 for it's 1200 mile service and someone at the dealership dropped a flat head screw driver on the hood. What pissed me off is that I was the one that found it. I talked to the service manager on how disappointed I was that the mechanic or whomever didn't own up to it. The service manager not only fixed the problem but gave me $500 bucks credit. Of course I was still bummed that my car was no longer "cherry" after that but at least they tried to make it right.
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      02-25-2013, 05:42 PM   #34
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Quote:
Originally Posted by DarkTrigger View Post
Thought I'd share a pic. Dealer doesn't have to paint it anymore, the whole left side got scraped and dented. Freak accident really, I was going 60 mph, a 20 lb. slab of metal came flying at me probably going 60 mph. Just glad I'm alive and it didn't go through the windshield.

Attachment 824020
Lucked out man. Thankfully nothing happened. I lost a friend in highschool from something like this...
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      02-25-2013, 05:52 PM   #35
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Lucked out man. Thankfully nothing happened. I lost a friend in highschool from something like this...
That's quite a loss. condolences.

I didn't think about it that way until I told my wife. I was just upset about all the damage and how I had no time to react, it was that fast. Two more feet to the left, there would have been no damage, two more feet to the right and I'd probably be dead as this was at eye level.

I'm still just wondering how a slab of metal came flying at me like that from under some guy's tire on the freeway. He must have been accelerating over it which flung it up at me. I'm kicking myself for not having my gopro online cuz it was pretty spectacular, not in a good way though.
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      02-25-2013, 06:05 PM   #36
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As an update, since I got this damage, I let the paint thing go. However, they are ordering a replacement plastic piece for the passenger's side. My car is no longer pristine... and it's only been four months...

It would be nice to get some store credit, but it looks like I'll get nothing. I just want to be made whole again anyways.
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      02-25-2013, 06:33 PM   #37
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Quote:
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As an update, since I got this damage, I let the paint thing go. However, they are ordering a replacement plastic piece for the passenger's side. My car is no longer pristine... and it's only been four months...

It would be nice to get some store credit, but it looks like I'll get nothing. I just want to be made whole again anyways.
Man that sucks. But at least the metal missed your head.

The body shop will make it look like it never happened. I had a little bumper damage from some jerk when I only had the car for a few weeks. Man was I pissed, but now it's a distant memory.
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      02-25-2013, 06:34 PM   #38
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Quote:
Originally Posted by DarkTrigger View Post
As an update, since I got this damage, I let the paint thing go. However, they are ordering a replacement plastic piece for the passenger's side. My car is no longer pristine... and it's only been four months...

It would be nice to get some store credit, but it looks like I'll get nothing. I just want to be made whole again anyways.
It puts a lot of things in perspective doesn't it. Your car is going to look like nothing ever happened and every new car will eventually lose it's "cherry" could have been infinitely worse. In a few years this story will not be about the dealer "F'ing Up" but that you dodged a bullet one day on the highway.
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      02-25-2013, 06:43 PM   #39
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It puts a lot of things in perspective doesn't it. Your car is going to look like nothing ever happened and every new car will eventually lose it's "cherry" could have been infinitely worse. In a few years this story will not be about the dealer "F'ing Up" but that you dodged a bullet one day on the highway.
+1

I'm still a little shell shocked. I was researching how much force a windshield can withstand, then found a video of an audi motorist being killed by an object going through the windshield. Looked exactly like what happened to me today, only though it sheared my side mirror off. Total freak accident.

I will no longer complain about a little scratch anymore, I'm changing my vote to, don't sweat the small things.
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      02-26-2013, 08:56 AM   #40
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This is all covered under uninsured motorist coverage anyway at this point, yes?

And, sorry to hear that you had that incident, but glad you are OK.

I can't tell from the second pic, but the scratch caused by the dealer may not be covered if it's not in the area affected by the road object.

Good Luck with the body work/fixes.
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      02-26-2013, 07:52 PM   #41
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This is all covered under uninsured motorist coverage anyway at this point, yes?

And, sorry to hear that you had that incident, but glad you are OK.

I can't tell from the second pic, but the scratch caused by the dealer may not be covered if it's not in the area affected by the road object.

Good Luck with the body work/fixes.
They gotta blend the other panels, so yes it does get fixed. This was covered under collision with a moving object I was told. Repair will be $3k.
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      02-26-2013, 09:28 PM   #42
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They gotta blend the other panels, so yes it does get fixed. This was covered under collision with a moving object I was told. Repair will be $3k.
Well, if that's what they say, OK, but if I had nothing to do with the object colliding with my car, I would not let them cover it under collision. That's the part of your policy that basically deems you at fault and will cause your rate to go up and your insurance score to go down.

If object flew off of some shabby vehicle, it's uninsured motorist.

If the object was hurled by a tornado or other act of God/nature, it's comprehensive.

You can't be held culpable for either of those two, although uninsured coverage will often also include a free-to-you comparable rental car while the body shop has your car for the repair. (If you pick up the rental car from the BMW store you normally use, you'll get a 3er.)

Whatever you do, fight like hell to get it covered under something other than collision.
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      02-26-2013, 11:04 PM   #43
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Well, if that's what they say, OK, but if I had nothing to do with the object colliding with my car, I would not let them cover it under collision. That's the part of your policy that basically deems you at fault and will cause your rate to go up and your insurance score to go down.

If object flew off of some shabby vehicle, it's uninsured motorist.

If the object was hurled by a tornado or other act of God/nature, it's comprehensive.

You can't be held culpable for either of those two, although uninsured coverage will often also include a free-to-you comparable rental car while the body shop has your car for the repair. (If you pick up the rental car from the BMW store you normally use, you'll get a 3er.)

Whatever you do, fight like hell to get it covered under something other than collision.
Ah, okay, thanks for the info. I'll have a chat with them.
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      02-26-2013, 11:52 PM   #44
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Lucked out man. Thankfully nothing happened. I lost a friend in highschool from something like this...
That's quite a loss. condolences.

I didn't think about it that way until I told my wife. I was just upset about all the damage and how I had no time to react, it was that fast. Two more feet to the left, there would have been no damage, two more feet to the right and I'd probably be dead as this was at eye level.

I'm still just wondering how a slab of metal came flying at me like that from under some guy's tire on the freeway. He must have been accelerating over it which flung it up at me. I'm kicking myself for not having my gopro online cuz it was pretty spectacular, not in a good way though.
Where did this happen?

Something similar happened to my wife on 287 in Westchester 4 years ago...sliced her mirror off like that too.

Both you and her were lucky, random piece of metal flying from under a truck would require way too much reflex so glad you're ok.
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