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      02-28-2014, 02:00 PM   #45
swood02
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No DC, MD, or VA dealers either.
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      02-28-2014, 02:12 PM   #46
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Quote:
Originally Posted by dL. View Post
None in Canada lol, unless NA in their term means US.

dL

There are 2 different companies:

BMW North America
BMW Canada
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      02-28-2014, 02:13 PM   #47
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      02-28-2014, 02:18 PM   #48
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Quote:
Originally Posted by dL. View Post
None in Canada lol, unless NA in their term means US.

dL
Hello - the title says "US Dealerships" right in it......
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      02-28-2014, 02:18 PM   #49
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in the end it depends on your own experience..purchase ..lease..service...check Yelp Reviews or Goggle Reviews..they range all over the place.....but its good to post your experience here to keep us informed..this is why this Board thankfully is here..to educate..share and learn..
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      02-28-2014, 02:19 PM   #50
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Quote:
Originally Posted by Haywood View Post
None in the Mid-Atlantic? A bit surprising.
How so? Where do you service your car?
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      02-28-2014, 02:19 PM   #51
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Quote:
Originally Posted by M3 Adjuster View Post
Ouch... really? I have visited BMW of Dallas, Classic BMW in plano and Tom Williams BMW in Birmingham... All had free Starbucks coffee from a machine that makes a cup for you.... along with free snacks like nutri-grain bars etc..
yea, i thought it was strange. in chicago they have free drinks and snacks. there's one in the north suburbs of chicago that even has a chef cook breakfast for free. probably one of my favorite places to wait for service.

the worst was in irvine, ca. they just have a lump of vending machines. it reminded me of a toyota dealership. lol

don't get me wrong, i don't wanna sound cheap but part of what you pay for should be comfort and service. that's part of what i feel the package is when you buy a luxury car.
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      02-28-2014, 02:20 PM   #52
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Quote:
Originally Posted by swood02 View Post
No DC, MD, or VA dealers either.
Not surprised one bit.
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      02-28-2014, 02:21 PM   #53
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Quote:
Originally Posted by Esteban15 View Post
in the end it depends on your own experience..purchase ..lease..service...check Yelp Reviews or Goggle Reviews..they range all over the place.....but its good to post your experience here to keep us informed..this is why this Board thankfully is here..to educate..share and learn..
Best respond
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      02-28-2014, 02:28 PM   #54
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You Florida folks just need to drive on up I-95 a bit and try Hilton Head BMW. They don't play games like others...plus you'll want to take Performance Center delivery anyway (yes, it is great) if you're not doing ED.
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      02-28-2014, 02:34 PM   #55
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so far have never been to a BMW dealership where the salesmen are waiting outside to greet you....you just happen to drive by and want to take a look ...have seen that even at Mercedes there waiting for you...but sales is sales and different approaches work for some...
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      02-28-2014, 02:34 PM   #56
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I was hoping Concord BMW would make it. I miss that place.
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      02-28-2014, 02:35 PM   #57
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Congrats to Performance BMW, Chapel Hill, NC! Their service department is outstanding.
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      02-28-2014, 02:36 PM   #58
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Quote:
Originally Posted by gtron View Post
Crevier BMW, Santa Ana, CA charges money for coffee... is that normal? lol



ca is huge. there's a ton of dealers here.
at least they give you a loaner. If you think Crevier is bad, try Irvine BMW, they're TERRIBLE
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      02-28-2014, 02:44 PM   #59
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heard Southbay gives your free car washes .no limit..and loaner if you call for appointment....no reports on the coffee though...what is your experiences about free car washes?
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      02-28-2014, 02:47 PM   #60
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Quote:
Originally Posted by Yanothan View Post
I'm curious of the parameters used here... If it was purely customer satisfaction, I'm sure Steve Thomas BMW would be up here.

It's not purely volume, (or "demographic reach"), either though, because a bunch of these dealers are from less populated areas.
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      02-28-2014, 02:48 PM   #61
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Quote:
Originally Posted by e1000 View Post
at least they give you a loaner. If you think Crevier is bad, try Irvine BMW, they're TERRIBLE
i mentioned irvine in another response too lol i had to call them every other day for updates even after they said they would call me day after day.

see bold below...

Quote:
Originally Posted by gtron View Post
yea, i thought it was strange. in chicago they have free drinks and snacks. there's one in the north suburbs of chicago that even has a chef cook breakfast for free. probably one of my favorite places to wait for service.

the worst was in irvine, ca. they just have a lump of vending machines. it reminded me of a toyota dealership. lol

don't get me wrong, i don't wanna sound cheap but part of what you pay for should be comfort and service. that's part of what i feel the package is when you buy a luxury car.
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      02-28-2014, 02:48 PM   #62
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Quote:
Originally Posted by Technic
Not a single Florida dealer in that list.

Not surprised...
Yes. Braman made the cut for 2011 and 2012 then fell off.
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      02-28-2014, 02:49 PM   #63
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Quote:
Originally Posted by jlstyle
Quote:
Originally Posted by GSE21 View Post
Park Ave BMW in NJ is missing. I've had the best experiences there. What a shame, not all can make the list!
Once you go to the Morristown BMW, you will see why Parkave i missing.
I never felt Parkave had a good service.
Morristown BMW really shines in customer service and care (before and after) . They are very prompt, and doesn't really give you much problem for any kind of services you request.
Also, you get a life time free car wash at the dealershop
Yea but I've been bait and switched at Morristown and number of bad sales experiences. Service is not bad but to me there recognizing volume players not necessarily good dealerships.

I've had bad service and asked for. 10 out of 10 on the survey. There just better at asking than most.
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      02-28-2014, 03:00 PM   #64
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Quote:
Originally Posted by Technic
Not a single Florida dealer in that list.

Not surprised...
+1
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      02-28-2014, 03:11 PM   #65
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Quote:
Originally Posted by Technic
Not a single Florida dealer in that list.

Not surprised...
+1
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      02-28-2014, 03:15 PM   #66
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I am pleased to represent #30

Congrats to the other 31 outstanding dealers for their hard work and dedication

Last edited by Ghetto2315; 02-28-2014 at 03:29 PM.
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