F30POST
F30POST
2012-2015 BMW 3-Series and 4-Series Forum
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BMW 3-Series and 4-Series Forum (F30 / F32) | F30POST > 2012-2019 BMW 3 and 4-Series Forums > General F30 Sedan / F32 Coupe / F36 Gran Coupe Forum > Bad DME on delivery
Post Reply
 
Thread Tools Search this Thread
      08-27-2013, 05:02 AM   #1
f30er
Captain
 
Drives: F30 335xi
Join Date: Jan 2007
Location: NOVA

Posts: 947
iTrader: (6)

Garage List
2007 E92 335i  [3.00]
Bad DME on delivery

BIMMERPOST
     Featured on BIMMERPOST.com
Here's one for ya. Went to take delivery of my car and it wouldn't start, engine turned over for about 15 seconds and then shut off again. Display showed an error in the "Drivetrain"...3 days later, dealer diagnosed as DME failure. They now have to get approval to order a new one and then install it. As expected, i'm still seriously pissed off....

Any others with the same experience?

Last edited by f30er; 09-09-2013 at 05:31 AM.
f30er is offline   United_States
0
Reply With Quote
      08-27-2013, 07:31 AM   #2
Raja Ventureshield
Banned
 
Raja Ventureshield's Avatar
 
Drives: BMW M3 coupe
Join Date: May 2007
Location: Northern VA

Posts: 5,695
iTrader: (6)

So sorry to hear this Z. I would demand a new car. It's just leaves such a bad taste in your mouth when from day 1 the car would not start. :-( Let me know if there is anything I can do.
Raja Ventureshield is offline   United_States
0
Reply With Quote
      08-27-2013, 07:43 AM   #3
OC40
Lieutenant Colonel
 
Drives: 335i MSport + MPS/MPPK
Join Date: Jan 2013
Location: Irvine, CA

Posts: 1,813
iTrader: (0)

Garage List
2013 MINI S  [0.00]
2013 BMW 335i  [0.00]
Whoa. I'm sorry to hear. I would require a loaner at no charge until the DME is installed (assuming they haven't already). Since you need a new DME, make them give you a PPK for the troubles!
OC40 is offline  
0
Reply With Quote
      08-27-2013, 08:38 AM   #4
BMWFanatic2008
Captain
 
BMWFanatic2008's Avatar
 
Drives: F30 335xi
Join Date: Dec 2008
Location: New York

Posts: 700
iTrader: (2)

Quote:
Originally Posted by e92er View Post
Here's one for ya. Went to take delivery of my car and it wouldn't start, engine turned over for about 15 seconds and then shut off again. Display showed an error in the "Drivetrain"...3 days later, dealer diagnosed as DME failure. They now have to get approval to order a new one and then install it. As expected, i'm still seriously pissed off....

Any others with the same experience?
2014? 335?
__________________
F30 335xi | MSport | Estoril Blue | Sport 8AT | DHP | 19" 403M | ZDA | ZTP | Sat radio | 494 (Gone)
F30 335xi | MSport | Estoril Blue | 6MT | DHP | 19" 403M (Gone)
E92 335xi | MSport | Le Mans Blue Metallic (Gone)
BMWFanatic2008 is offline  
0
Reply With Quote
      08-27-2013, 08:59 AM   #5
btbossman
Lieutenant Colonel
 
Drives: 2013 335xi M sport--2014 M6
Join Date: Jul 2013
Location: Charlotte, NC

Posts: 1,529
iTrader: (0)

Wow man that sucks, I hope they get it done quickly!
btbossman is offline   United_States
0
Reply With Quote
      08-27-2013, 01:36 PM   #6
f30er
Captain
 
Drives: F30 335xi
Join Date: Jan 2007
Location: NOVA

Posts: 947
iTrader: (6)

Garage List
2007 E92 335i  [3.00]
Quote:
Originally Posted by Raja Ventureshield View Post
So sorry to hear this Z. I would demand a new car. It's just leaves such a bad taste in your mouth when from day 1 the car would not start. :-( Let me know if there is anything I can do.
Thanx Raja. Don't want to demand a new car just yet. If it happens again a few times, then yea, that's definitely going to be on the table for discussion. I'll get it to you soon enough hopefully!!!

Quote:
Originally Posted by OC40 View Post
Whoa. I'm sorry to hear. I would require a loaner at no charge until the DME is installed (assuming they haven't already). Since you need a new DME, make them give you a PPK for the troubles!
Sadly, since I traveled out of state for the car, they denied me a loaner car. Something about their insurance not covering me if I drove out of the state or something along those lines. I've already taken it up with BMWNA, who said to talk to the dealership.

Quote:
Originally Posted by BMWFanatic2008 View Post
2014? 335?
2013 335i x-drive m-sport

Quote:
Originally Posted by btbossman View Post
Wow man that sucks, I hope they get it done quickly!
thanks, me too!
f30er is offline   United_States
0
Reply With Quote
      08-27-2013, 02:28 PM   #7
BenzWorld
Enlisted Member
 
Drives: BMW
Join Date: May 2013
Location: NYC/Germany

Posts: 33
iTrader: (0)

Doesn't your insurance cover the loaner? I understand that dealers have their insurance, but after all, it's like a rental.
__________________
I call it a Beamer... and so can you
BenzWorld is offline   Germany
0
Reply With Quote
      08-27-2013, 02:34 PM   #8
YeaF30
Second Lieutenant
 
YeaF30's Avatar
 
Drives: 2012 328i
Join Date: Jun 2012
Location: Charlotte, NC

Posts: 218
iTrader: (0)

Garage List
Sorry to hear that but with the loaner, wouldn't that be the same as someone (like myself) who lives in a nearby bordering state, gets their car serviced in one state and drives back home to another in a loaner? I live on the NC/SC border and I am sure I am not slipping through the cracks as there are a lot of people in similar situations.

I would ask the PPK as well or accessories.
__________________
2012 328i Sport Line - Alpine White / Coral Red :: ZPP :: ZPS :: ZCW :: 522
YeaF30 is offline  
0
Reply With Quote
      08-27-2013, 04:37 PM   #9
Kabrich
Lieutenant
 
Drives: '13 AH3 (335IH) 3F93 MSport
Join Date: May 2013
Location: Florida

Posts: 518
iTrader: (0)

Quote:
Originally Posted by BenzWorld View Post
Doesn't your insurance cover the loaner? I understand that dealers have their insurance, but after all, it's like a rental.
Insurance only covers rental after an accident.
Kabrich is offline   United_States
0
Reply With Quote
      08-27-2013, 04:42 PM   #10
Kabrich
Lieutenant
 
Drives: '13 AH3 (335IH) 3F93 MSport
Join Date: May 2013
Location: Florida

Posts: 518
iTrader: (0)

Quote:
Originally Posted by e92er View Post
Here's one for ya. Went to take delivery of my car and it wouldn't start, engine turned over for about 15 seconds and then shut off again. Display showed an error in the "Drivetrain"...3 days later, dealer diagnosed as DME failure. They now have to get approval to order a new one and then install it. As expected, i'm still seriously pissed off....

Any others with the same experience?
I was about to make a statement that based on this and several other posts, I have no respect for the NYC BMW Dealers, but then you stated you purchased it out of state.

With that in mind, wtf....the dealership did not start the car after it came off the truck and during prep, spotting this issue before contacting you that your car was ready for delivery?

Did you sign the papers for the car - and then this happened - or did it happen before you signed the papers.

If you signed papers, they should give you a loaner car. If you do not own it, they have no obligation to give you a loaner car (actually, they have no obligation anyway, though most due).

I would certainly contact BMWNA if you own this car now and buy from another Dealership considering the way you treated if you do not own the car.

Edit: I see you have contacted BMWNA. Do you own the car?

As for the Insurance issue, you could have shown the Dealership your insurance for the car which should cover their loaner car (providing your insurance does that).

Bottom line. Document everything, including how long it is out of service for lemon law as BMWNA appear to be unhelpful. Of course, the laws of CT or NJ would apply - wherever you actually purchased the car, not NY law.

Quote:
Originally Posted by e92er View Post
Sadly, since I traveled out of state for the car, they denied me a loaner car. Something about their insurance not covering me if I drove out of the state or something along those lines. I've already taken it up with BMWNA, who said to talk to the dealership.

Last edited by Kabrich; 08-27-2013 at 04:48 PM.
Kabrich is offline   United_States
0
Reply With Quote
      08-27-2013, 05:38 PM   #11
d4springer
Lieutenant
 
d4springer's Avatar
 
Drives: F30 330D M Sport
Join Date: Aug 2013
Location: Scotland, UK

Posts: 582
iTrader: (0)

I'm assuming this is brand new?, surely the dealer would have done some sort of check during preparation prior to handover, however just noticed it's a 335i, maybe they took it for a "road test" and broke it, did you notice any miles on the clock?
__________________
Current - F30 330D M Sport | White | M Performance Kit | Various Extras
Prev - E92 330D M Sport | Black | Highline
Older - E46 330i | Silver | AC Schnitzer, E36 328i Coupe | White
d4springer is offline   United Kingdom
0
Reply With Quote
      08-27-2013, 06:43 PM   #12
Bimmerfestool
Private First Class
 
Bimmerfestool's Avatar
 
Drives: .
Join Date: Jun 2013
Location: USA

Posts: 198
iTrader: (0)

Yeah out of state dealers...... Almost went that route but for the $200 savings it was definitely not worth it. My dealer seems to like that he lives a few streets from me, don't know why.
Bimmerfestool is offline   United_States
0
Reply With Quote
      08-27-2013, 07:03 PM   #13
doublevanosrc
Loves Runflats.
 
doublevanosrc's Avatar
 
Drives: 2013 VW GTi
Join Date: Jul 2009
Location: Austin. Tx

Posts: 1,863
iTrader: (1)

Garage List
2011 BMW  [0.00]
2011 BMW  [0.00]
Damn that sucks!!

I would of said keep it and drove off in the E92 to another dealer.
__________________
2011 135i M Sport
Gone and missed
doublevanosrc is offline   United_States
0
Reply With Quote
      08-27-2013, 10:23 PM   #14
Buzzman
Private First Class
 
Buzzman's Avatar
 
Drives: 2014 F25 35i MSport
Join Date: Aug 2010
Location: Gatineau (Québec) Canada

Posts: 164
iTrader: (0)

Quote:
Originally Posted by e92er
Here's one for ya. Went to take delivery of my car and it wouldn't start, engine turned over for about 15 seconds and then shut off again. Display showed an error in the "Drivetrain"...3 days later, dealer diagnosed as DME failure. They now have to get approval to order a new one and then install it. As expected, i'm still seriously pissed off....

Any others with the same experience?
Not the same experience, but a bad DME after about 5K showing a drivetrain malfunction. I have been waiting for the part since mid June, but my dealer has provided a loaner from the beginning.
Your wait should be shorter since it seems that according to my shop, the DME has been retooled and should be available soon.
__________________
2014 F25 Alpine White 35i MSport
2012 F30 Melbourne Red 335i Sport Line - Retired
2007 E92 Space Grey - Retired
Buzzman is offline   Canada
0
Reply With Quote
      08-27-2013, 10:31 PM   #15
Cup o' Joe
Private First Class
 
Drives: IS350 F Sport
Join Date: Jun 2013
Location: USA

Posts: 184
iTrader: (0)

BMWNA does not require that dealerships even have loaner cars. Its entirely up to the dealership. This insurance issue means they won't give you a loaner for any service either.

Since you never drove it off the lot, I assume you never signed any paperwork, which means you never took possession of the vehicle. Request your deposit back (if any) and walk away. Go to another (reputable) dealership closer to home. You can't be saving that much by going out of state.
Cup o' Joe is offline  
0
Reply With Quote
      08-28-2013, 05:19 AM   #16
f30er
Captain
 
Drives: F30 335xi
Join Date: Jan 2007
Location: NOVA

Posts: 947
iTrader: (6)

Garage List
2007 E92 335i  [3.00]
Hey guys, hopefully should hear something today. As for the car, I signed all the papers and then walked out to the car that wasn't starting. It had 70 miles on it as it had to be brought in from another location and from what I heard, had no problems during that drive. As to HOW they drove it, IDK....

I'm definitely going to keep all the records and keep the car for now. If it keeps giving me problems down the road, atleast I'll have documentation that the car wasn't right from the beginning. This car has already been out of service for 5 days. NJ lemon law says 20 cumulative days so I'll keep that at the back of my mind too.

BMWNA's stance is that loaners are dependent on the dealership, not them. The loaners insurance policy from what I understand applies to the state the loaner is registered in and the immediate surrounding states.

For now, just gotta wait and see what they say today...
f30er is offline   United_States
0
Reply With Quote
      08-30-2013, 01:40 PM   #17
f30er
Captain
 
Drives: F30 335xi
Join Date: Jan 2007
Location: NOVA

Posts: 947
iTrader: (6)

Garage List
2007 E92 335i  [3.00]
Friday's come and gone....still nothing.....BMWNA seriously dropped the ball here. Absolutely terrible customer service. I've surprisingly had better experiences with Comcast!!!
f30er is offline   United_States
0
Reply With Quote
      08-30-2013, 02:05 PM   #18
DesertSmokeBBQ
Captain
 
DesertSmokeBBQ's Avatar
 
Drives: 2014 F30 335i M-Sport
Join Date: Jan 2013
Location: San Diego, CA

Posts: 925
iTrader: (0)

Garage List
2013 BMW  [0.00]
Quote:
Originally Posted by e92er
Friday's come and gone....still nothing.....BMWNA seriously dropped the ball here. Absolutely terrible customer service. I've surprisingly had better experiences with Comcast!!!
FYI: if you haven't taken physical delivery of the car ie, driven it off the lot, you aren't an owner. Also, take up to 30 days for the contract to be bought by BMWFS anyway + report of sale to the state for registration purposes (not all states allow dealers to register directly), what you NEED to do is tell the GM you want the deal "Unwound." That basically erases all of your commitment to it and returns any deposit you put down. ALL DEALERS can unwind deals anytime at their discretion but of course they'd rather not so will be hesitant. Be direct and hold your ground. If it comes to it (which it shouldn't) communicate that you're willing to take the matter to court (which you would win).

If the dealers worth a shit, they'll do the right thing then fix the issue and sell it to someone else.

(13yr veteran of car sales + management... BMW/Mercedes/Honda/Ford)
__________________
'14 Estoril Blue II F30 - 335i - ZMM - ZPP - ZTP - ZPS -
2TP

Traded 9-1-13 '13 Estoril Blue II F30 - 328i - ZMM - ZPP -ZDY - ZTB - 403 - 465 - 494 - 4DX- LC (Black) - 6NL
DesertSmokeBBQ is offline   United_States
0
Reply With Quote
      08-30-2013, 05:15 PM   #19
shivaswrath
Brigadier General
 
shivaswrath's Avatar
 
Drives: 2012 335i
Join Date: Apr 2008
Location: Lost in NJ

Posts: 3,073
iTrader: (3)

Quote:
Originally Posted by e92er View Post
Friday's come and gone....still nothing.....BMWNA seriously dropped the ball here. Absolutely terrible customer service. I've surprisingly had better experiences with Comcast!!!
That's very unlike them.

File a BBB claim, and they'll perk up their ears immediately.

I would file a lemon law claim too...how a DME is dead on arrival smells of foul play...did salt get into the wiring when on the boat??

If you need another DME, I have a spare one sitting around, just hit me up (Pre 11/2012 though).
__________________
2012 335i Mineral Gray
M Performance Whore: PPK|Exhaust|Brakes|Performance Suspension Struts & Springs|LSD|Black Kidney Grilles|CF Spoiler and Mirror Caps|Bav Stage 1|400Ms|BMWF30.com
shivaswrath is offline   United_States
0
Reply With Quote
      08-31-2013, 12:01 AM   #20
Kabrich
Lieutenant
 
Drives: '13 AH3 (335IH) 3F93 MSport
Join Date: May 2013
Location: Florida

Posts: 518
iTrader: (0)

detail the dead DME here: http://www.f30post.com/forums/showthread.php?t=883305
__________________
Kabrich is offline   United_States
0
Reply With Quote
      08-31-2013, 09:57 AM   #21
floydarogers
Curmudgeon and Pedant
 
floydarogers's Avatar
 
Drives: 2010 335d, 2014 328d
Join Date: Nov 2012
Location: Bellevue, WA

Posts: 944
iTrader: (0)

Quote:
Originally Posted by e92er View Post
...Sadly, since I traveled out of state for the car, they denied me a loaner car.
Quote:
Originally Posted by Bimmerfestool View Post
Yeah out of state dealers...... Almost went that route but for the $200 savings it was definitely not worth it.
Really sucks.

But I wanted to ask you - noticed you're in NYC - if going out-of-state you considered the fact that NY is a California Emissions warranty state (so are PA, CT, MD and RI) and buying out-of-state means you're not covered by the CA warranty? I know there is something weird about NY's membership/warranty in that compact, however...
floydarogers is offline   United_States
0
Reply With Quote
      08-31-2013, 01:03 PM   #22
Mobster1983
First Lieutenant
 
Drives: 2014 BMW 335i
Join Date: Jun 2013
Location: Hawaii

Posts: 384
iTrader: (0)

Quote:
Originally Posted by e92er View Post
Hey guys, hopefully should hear something today. As for the car, I signed all the papers and then walked out to the car that wasn't starting. It had 70 miles on it as it had to be brought in from another location and from what I heard, had no problems during that drive. As to HOW they drove it, IDK....
That doesn't sound right to me. When I bought my custom ordered 2008 335i it was at a tiny dealer in the middle of nowhere (Louisiana). The car only had 4 miles on the odometer. 70 miles seems pretty extreme for a new, custom ordered car. I am pretty sure they have a truck that delivers their cars to them. You can always check out the other new cars they have on the lot. If their story is true, every single car should have over 70 miles.

The whole thing just doesn't sound right to me. While it would suck to wait, it may be worth it to just cancel the deal and go to another dealer.
Mobster1983 is offline  
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 08:04 PM.




f30post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST