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      03-16-2014, 02:03 PM   #1
ryanSTL
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Dealer experience question...

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In your collective experience with BMW dealerships (buying/leasing and service/maintenance) .. I have a question.

There are three local to me BMW dealers and I'm about to lease a new car. Dealer A is two blocks from my office and that is where I know I'll have my service / maintenance done. Will my service experience suffer at dealer A if I lease from dealer B or C?

I'm not too concerned about the "buying" experience because to be honest, I love the negotiation process and generally make things rough on the dealer.

What I am much more concerned about is getting a great service & maintenance experience. Should I try to buy through Dealer A or does it really not matter?

Thx
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      03-16-2014, 03:50 PM   #2
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Some dealers will give you certain "perks" if you buy/lease from them, like loaners, free car washes, etc. if that's important to you.
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      03-17-2014, 10:56 AM   #3
wangt86
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Depends on the dealerships. We drive an extra 10 miles to avoid our local dealership because they do horrific service work. Our former SA at the local dealership got promoted and based on our experience with him it will only get worse.

On the sales side we tried purchasing a 09 X3 a while back and got completely ignored even when we scheduled a test drive a week in advance.

We still get the loaner perks from our current dealerships and bring our cars for any outside warranty or maint. work.

Look at the reviews on the board and online and go to the dealership people rave about.
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      03-17-2014, 11:24 AM   #4
dagolfpro
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Quote:
Originally Posted by wangt86 View Post
Depends on the dealerships. We drive an extra 10 miles to avoid our local dealership because they do horrific service work. Our former SA at the local dealership got promoted and based on our experience with him it will only get worse.

On the sales side we tried purchasing a 09 X3 a while back and got completely ignored even when we scheduled a test drive a week in advance.

We still get the loaner perks from our current dealerships and bring our cars for any outside warranty or maint. work.

Look at the reviews on the board and online and go to the dealership people rave about.
Like wang mentioned above, every dealership is different. I bought mine from a different dealership in Souther Cal. and my current SA is one of the best in the local area. He even allowed me to have my oil changed before the 1 year date where as another local dealer (who I didn't buy my car from but have been going to the same SA for the past 10 years) said, no, you have to wait until the anniversary date.

Go and ask each of the 3 dealerships what their policy is on service/loaners etc if you do or do not buy from them.

Here's a recent BMW Ranking released last month. Hope one of the three are on here.

https://www.press.bmwgroup.com/usa/p...item=node__817

good luck.
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