[bavarianboar]

The simple fact OP is trying to bring up is, KEVIN is not knowledgeable to answer OP's question and convinced him without double checking his own facts. Then slams whatever is thrown by BMWFS back onto OP.

In another story, some customer was told by McKenna BMW ' There will always be someone who will sell the car to you for lower price, but the customer service we will offer is unmatched' Go figure.


From McKenna's viewpoint

They have a huge inventory.
They don't care about informed buyers.
They can milk the impulse buyers or uninformed/emotional buyers
Volume of sales and rotation of SAs does not call for any long term relationship with customers.


I would use such dealerships for test drives only (if necessary) and walk away without even asking for a quote.