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      08-02-2016, 08:32 AM   #1
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carlos2283's Avatar

Drives: 2013 BMW M3 e92
Join Date: Jan 2013
Location: Cedar Park, TX

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2013 BMW M3 e92  [0.00]
Angry TX BMW dealership caught using airbag recall parts for their own pre-owned fleet..

BMW of Austin service manager admits over a phone conversation to me that they have been using approved airbag recall parts for their own vehicles first and bypassing existing customers!

Some of us have been waiting 6+ months.

At no point does the service manager I spoke with offer an apology or accept blame. Felt like I was talking to someone running for public office.

After complaining for a few days and writing a negative Google review, dealership finally offered me a rental; After compalining to BMW NA they shipped out an interim part fix specifically coded to my VIN.

So this takes care of me but Im still upset about this practice of priortizing parts for their own fleet, in this case e92 M3s, and omitting the rest of the public.

Gong to file a compalint with BBB.

When I asked BMW NA about the dealerships poor behavior, they said they can't do anything about it, but prefer that they not do that...Great.

Last edited by carlos2283; 08-05-2016 at 07:47 PM.