Quote:
Originally Posted by Insane435
I purchased 4 Gloss Black Stance wheels through vibe on April 5th. I was told the wheels would ship out in a week. 5 weeks later, the wheels finally ship and arrive to my house; I completely understand as most wheel companies seem to have back orders.
I got the wheels mounted and on the VERY first drive I hadhorrible vibrations. I couldn't turn around and get the wheels checked because Discount tire had closed that day; I was the last customer. I went back the following Saturday (the next possible time I could) and asked them to re-balance the wheel. When doing so they showed me the wheel was bent.
I called Vibe and let them know one of my wheels was damaged before I even mounted it. They told me I had to front the money for a new wheel and ship this one back and my money would be refunded. To complicate the matter, I had to pay extra to have the wheel painted black because the original black wheels were going to be out of stock for over a month. I saw no other option because I didn't want to drive on a bent wheel for very long.
At least another month goes by and no wheel has arrived. I call Vibe and they said they talked to Stance and were told the wheel was just left in the warehouse ready to ship. It had been sitting there for almost THREE weeks. So basically I paid extra to expedite a process and then the company drops the ball by not shipping the product.
Finally I receive the new wheel, mount it, and send back the bent wheel. I had to pay for shipping for well. At this point I am $450 in the hole on a replacement wheel. Stance receives the wheel and states there was impact damage on the front and back with paint chipping. When I had the wheel I did not see this, nor did the front of the wheel seem to have a bend on the balancer; I have videos to prove it.
Therefore, I am not getting a refund from Stance because this bend is my fault. So much time has passed that it would be impossible to file a UPS claim. In the end, I was strung along by Vibe saying "Sure no problem, just buy a new wheel and send the original back and youll get the warranty money back" They made it seem like it was no big deal.
Well, here I am, $450 in the hole when I could have paid $150 to have the bent wheel repaired. Furthermore, my replacement wheel has chips all around the valve stem, but I let that slide, maybe I shouldn't. This whole wheel experience has been a 4 month drama filled, expensive experience.
I would avoid doing business with Stance at all costs and be very careful with Vibe. I may file a BBB claim against Stance.
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Vibe is terrible too, they should have stepped up on this one