So, here's the current plan.
One of the techs took my car home for the night (I gave them permission) and had a Go Pro record the ride. The blackout happened to them. They think it is related to a phone being paired with the system. I told them I can't believe this to be true as I have a phone paired every day and this has only happened a couple of times in a year. Seems like a waste of time, and they've had the car all week.
This is my first BMW (as I've already said), and likely my last. This has not been a good experience.
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