I talked to a DINAN rep shortly after my failed installation and was told specifically it was my car and not their software. I even asked if I should try another DINAN authorized dealer and they sounded pessimistic. I'm glad I was stubborn and scheduled an appointment at the other shop. Turns out the install succeeded and without a hitch.
Although I'm still scratching my head as to why it never took the first time, I don't care anymore because it worked out in the end.
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