[KellerKiller]

I thought I'd share my experience with anyone in the PHX area who may use, or think to use a certain mobile detail service. Please take the time to read the whole post, as this story is kind of long and ridiculous...

Jovon Peterson's business "Peterson Perfectionist" does good work and is reasonably priced. However, the last time I used him, the kid he had working with him forced my windshield wiper arm up and took the paint off of the inside edge of my hood. The wound is about an inch long, and down to the primer. It was a bonehead mistake, the kid wasn't paying attention to what he was doing.

The damage is not the issue. I stayed calm, and talked it through with Jovon; he agreed to take care of the damage and was reasonably easy to communicate with after that. However, once I got the estimate to him from Chapman BMW Collision center, he freaked out, called the body shop and yelled at them about how he thought they were ripping him off, and said he wouldn't pay that. Then he called me and said he'd have to go through his insurance. (Keep in mind, Chapman's rates are standardized and they clearly illustrate each step of their work and itemize the costs on the estimate. They also exclusively do BMWs, and do excellent work, in my experience from a previous fix)

Now, this still all sounds fine and good aside from his nasty call to the shop; but that last call to me was the last I heard from him for a week, despite daily calls, voicemails and texts from me. He only responded to me after I told him that I would start telling his customers about this, and take him to court. At that point, when I finally got him on the phone, on Tuesday, 25 March, he had the nerve to tell me I should be satisfied with touch up paint, and not a professional paint correction! He actually told me that I don't care enough about my car to have him pay for the professional fix just because I haven't yet gotten fixed one other scratch I have on my trunk. He also said that his insurance deductable was $500; the quote for the work was about $470.

I finally got him to agree to meet me this last weekend at the body shop, because he insisted on being able to try and negotiate the price down with the shop. I acquiesced and got the ok from Jason at Chapman to meet with the guy, despite the aformentioned nasty phone call Jovon had already made. (Mind you, Jason uses his personal time to receive cars on Saturdays from some customers, and I live in Sierra Vista, so I can only get up there on the weekends)

Wednesday, 26 March, I told Jovon he needed to meet me at the body shop at 0830, Saturday the 1st of March. He responded that he couldn't make it until after 1300, because of work. Now, he's made me wait for a wash until after 1200, when we originally scheduled for 0800, so I told him he could delay his other customer just like he had me in the past, in order to correct this situation. I said that Jason doesn't work Saturdays, and that I can't ask him to change the time he's available. That's when he went silent again.

I haven't heard from him since, so I've started spreading the word. I am a man of my word, and I will get my money out of him, even if I have to take him to court. I hope anybody reading this avoids or stops using his service, because when the chips are down, this guy has shown grave character deficiencies and lacks integrity.