[Messer-schmitt]

Interesting. I recently had to fill out a service survey and dinged them on a few small items. Things like, having to come in twice to get the same thing fixed (windshield washers not operating), no gas in the loaner, etc. I was not only called and emailed by the service manager and dealer principal, but also by the regional service VP! They said that BMW takes any survey's that don't reflect "Ultimate Service" very seriously and offered me several apologies and promises that they would make it right including free car washes. I felt like they were sincere and have no problem taking my now 3 month old vehicle back to them. The dealer is Kimberly BMW in Davenport, Iowa.