Quote:
Originally Posted by adhrp
You really are lucky. That sort of treatment is found at indys, not dealerships IME. My majority experience at dealerships has been attempts to upsell or even downright lie about what the cause of an issue is and provide an exorbitant repair/replacement quote. I have a trust issue when dealing with dealerships...sales or service.
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I would agree. SAs at dealerships are under pressure to bring in money from service, not just handle your warranty needs. It really pays to know your car so you can deal with them confidently, same as you would when buying the car from a CA.
I work with a guy who told me that a MB dealership tried to get his wife to replace the motor mounts on her MB at something like 25k miles. When my colleague informed the SA that he was a mechanical engineer he retraced his steps a little. Women are particularly vulnerable when going one-on-one with any service writer.