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      07-27-2021, 02:58 PM   #1
Juventus15
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Drives: F83 M4
Join Date: Mar 2021
Location: Chicago, IL

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Extreme Powerhouse

Hey everyone, after reading so many colorful reviews of x-ph on these forums, I've decided to give them a chance. On June 27 I purchased an exhaust/midpipe combo. Though their website said (and still says) "in stock", and their order confirmation email says that shipping takes anywhere from 1 to 5 business days, now exactly a month later, my oder hasn't even shipped. But that's not even the worst part. They never responded to a single email I sent them, bar their automatic response which promises you that they will respond. After a few phone calls I was promised they'd get me an update, but they never called back. In my last phone call with them I was told that maybe by the end of August I might get the exhaust. So, a full 2 months for an item listed "in stock". I'm not sure if this is proper procedure, and my bad if it is, but at the very least I expected more transparency and better customer service on a $4k order.

Very disappointed overall.
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