Quote:
Originally Posted by dopper99
Threaten to go to the press, either a motoring mag or local rag. Hopefully BMW wont want the negative publicity and will want to sort it without fuss.
You have the before and after photos and the bill to get it fixed as well as evidence that BMW didnt want to know.
Its worth a try and you have nothing to lose - and maybe £300+ to gain.  |
They could have sorted the seats very easily if they wanted to. What really annoyed me was the litany of half truths, some downright lies, misinformation and utter cussedness. I got a different story every time I called BMW Berry. The supplying dealer was more amenable, but then he went the same way once BMW got involved. They seemed to be running scared. The primary offender was The Service Manager, Berry BMW, who did everything he could to scupper a solution. Basically, he told me so as he felt there was nothing wrong at all. I might take him personally to a small claims court!