I had the same problem the first time they tried installing it on my F36, even trying to tell me my car (that I custom ordered) didn't have the adoptive suspension. Amazingly it mysteriously worked on their second attempt after a call with DINAN support.
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2018 440i Gran Coupe (F36), Glacier Silver/Black Dakota, M Performance and Track Handling Package, MHD Stage 2 and xHP Stage 3 flash tunes, Dinan Shockware and mid-pipe, HJS high-flow cat, AP Intake, RW Carbon duck bill spoiler and rear diffuser