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Morning All
So very surprising I got an e-mail back from the CEO of BMW UK....I was impressed. See reply e-mail however, have at this point im going to blank out contact details for obvious reasons. Shortly afterwards I got an e-mail from the head of customer services asking for my Reg and where I bought the car. Off course I will keep you all informed.
Dear Rafic,
Thank you for your email.
I am sorry to read of your experiences and that this has prompted you to contact me directly.
Customer satisfaction is very important to me and I have asked BLANK, Customer Service Manager, to respond to your concerns. BLANK will be in contact with you within two working days, however, should you wish to provide any further information, she can be reached at BLANK or on BLANK
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