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      12-18-2012, 01:47 PM   #20
Messer-schmitt's Avatar

Drives: 2012 BMW 328i
Join Date: Sep 2012
Location: Iowa

iTrader: (0)

Interesting. I recently had to fill out a service survey and dinged them on a few small items. Things like, having to come in twice to get the same thing fixed (windshield washers not operating), no gas in the loaner, etc. I was not only called and emailed by the service manager and dealer principal, but also by the regional service VP! They said that BMW takes any survey's that don't reflect "Ultimate Service" very seriously and offered me several apologies and promises that they would make it right including free car washes. I felt like they were sincere and have no problem taking my now 3 month old vehicle back to them. The dealer is Kimberly BMW in Davenport, Iowa.
'12 Jet Black 328i 6MT Sportline

Originally Posted by JBasham
Caddy ATS . . . finally, a decent rental car option.