Quote:
Originally Posted by rayusaFL
Having owned a VW, Infiniti and a Nissan before I bought my BMW, I have to say that BMW has the worst customer service.
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Worst service I've ever had was a Chrysler-Plymouth followed by Ford-Mazda dealer, then Nissan.
Both Audi and BMW have been great to me.
Sure, they don't always get the problem fixed right away, but the customer service was/is great. I always get loaner cars from my BMW dealer, and they always have very good coffee, or soda, bottled water and a variety of snacks.
Most experiences have much more to do with the individual dealership than the actual brand, imo.
But, premium brands tend to have higher expectations of their dealerships across the board.