[chassis]

Windshield replacement is sham these days, and has been written about repeatedly on this site.

Carmakers are thinning glass to reduce weight and cost to achieve emissions and fuel economy targets. No matter how strong the glass is, thinner means much more susceptible to cracks. Read about thickness to the third power. The consumer takes it in the shorts, again.

Insurers know this and outsource glass claims to a third party clerical service.

Dealers know this and outsource glass replacement to a third party glass shop.

The consumer is left in between five parties (carmaker, dealer, insurer, clerical service and glass shop) to deal with the mess. And it's far more frequent than ever, because of thinner glass.

Read the M-B site on the W222 S-Class section. No brands or models are exempt.

Edit: insist on OEM glass. The clerical processing company will squawk but don't take no for an answer. The third party glass shop will likely need to make a trip to the dealer for camera calibration. That's what both my wife (her X3) and I (my M-B) did.