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Insurance doesn't owe retail they owe market value. Retail and market value are two very different things. They owe what similar cars are selling for in the same market, not what a book says it should be worth. As stated salvage value plays a very large role in the repair decision. A high salvage value will total the car, and if there's only suspension damage and no body damage there's likely to be a pretty good salvage bid.
My best advice is to remove the car from the dealer and take it to a reputable independent mechanic. A steering gear, knuckles, tie rods, and control arm aren't 11k worth of damage, and insurance may not want to pay the elevated labor from a dealership anyway if it's not comparable to the market rate in your area.
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