Hi All,
It's not often I feel like I need to make a post on this forum as I am usually more behind the scenes in reading and obtaining information. I've read a lot positive reviews from people purchasing from N54tuning.com and this is my personal review on my OWN experience. You may or may not agree but just want to provide visibility and useful information for anyone that may be looking for additional reviews/information.
I have been looking to get JB+ for awhile now and at first was thinking to directly order from BMS. Upon doing more research, N54tuning was local (GTA area), had positive reviews and also showed stock on the website. This was a no-brainer to me to purchase directly from N54tuning as it would allow me to avoid customs, shipping, and I can pick it up locally.
Full Timeline
Jan 16th - made payment and sent PM to Mike to notify him of the order #. Was advised by Mike that he has some on the way from BMS. (Why did the website state that were stock when I made payment and why does it still show it's in stock? But OK mistakes happen) Screenshot of stock level:
View post on imgur.com
Jan 23rd - no update from Mike so I followed up myself and was advised it would arrive on the Friday, Jan 25th. (have to follow up myself?)
Jan 25th - advised by Mike shipment was pushed back to Monday (again, things change, I get it)
Jan 28th - follow up with Mike but no reply (had a snowstorm on this day, so I understand he probably did not receive any shipments)
Jan 30th - I gave a few more days as I understood snowstorm will impact delivery time. Again, I had to followed up myself. He advised he received the shipment and to give him 1-2 hours to get everything sorted. After more than 2 hours I sent another message asking for update (why I have to keep following up myself is beyond me). He finally told me BMS sent him the wrong one (OK, mistakes happen right?). He tells me he will express one over from BMS and throw in a t-shirt for apology (OK... seriously?). I told him to express it and give me an ETA and I could careless about the t-shirt. ETA provided by him is slight chance for Friday (Feb 1st), hopefully Monday (Feb 4th) but should be early next week (this should be sometime Monday - Tuesday no? Wednesday would be mid-week).
Feb 6th - No update from Mike. Again, I have to follow up myself and to be honest at this point I don't even want the product from him anymore and requested a refund if he doesn't yet have the product.
So, there was absolutely no point of purchasing from N54tuning in my case because I was misled to think it would be convenient and hassle free as website stated there is stock and he was local. If he was did not have stock, not local there would absolutely no point of ordering from him and it would have been better to order directly from the source (BMS).
I absolutely get it, mistakes happen, shipping time varies, but to me this is unacceptable from a customer's perspective. The slippage should stop somewhere and damage control should be done somewhere, no? I understand this may be just my own experience and others may have positive and very good experiences as well. This is what is great about forums, we share our personal experience, lay it out there and hopefully it gives insight to the next person.
I'm not looking for compensation or throw-in tshirts but wanted to share my experience with everyone. I just need what is supposed to be done for a customer to be done.