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      03-29-2021, 10:42 AM   #169
New Member

Drives: 2014 F31/2019 F87/1985 E28
Join Date: Aug 2020
Location: Twin Cities

iTrader: (0)

Originally Posted by 328iX View Post
Good thing you caught it, can't believe they're still making that mistake
Thank you for posting the info!

I just got off the phone with both H&R and Turner/ECS. H&R confirmed that 28895-4 is the wrong kit and that 28895-8 is the correct kit. I called Turner/ECS and they were clueless. I explained the issue and that I talked to H&R and they confirmed that the Turnerís fit guide is incorrect. The lady asked me what type of car, model, etc., and then had the nerve to tell me the -8 kit would not fit my car. I asked her where she was getting the info and she said from their fit guide.

After explaining it to her again, I still donít think she got it. She issued a return label and stated when they get the -4 kit back, theyíll drop ship the -8 from H&R. They didnít offer any apology or way to accommodate me and speed up the -8 kit getting to me. When I suggested that she may want to have someone update the fit guide, she made no comment.

Iíve been buying from Turner since 2001 and itís really sad how what was such a great company to buy from has now become part of this giant ECS conglomerate where customer service is non-existent.

Rant over.