[-AndyH-]

After some terrible servicing/repair work by a local dealer + complaint to BMW UK (who have effectively said it is nothing to do with them), I am kind of interested about the dealer star ratings they publish.

I have had quite a few problems by my local dealer (bad workmanship, damage to car, poor customer service and communication) and each time I get an email asking to fill in an online questionnaire and provide various star ratings. I am quite critical each time, but with fair reason and justification.

It is interesting that my feedback and star ratings have never been published. In fact, I've spoken to four close neighbours with BMWs who have also had problems with this dealer and given negative feedback that was not published.

Do BMW UK (who say they collate this information) selectively choose which star ratings/feedback to publish and which not to publish?