Quote:
Originally Posted by mactrack
Whilst I had a very good pre-sales and handover service from the dealer I bought mine from the after-sales service was appalling. I complained accordingly, and copied it to the dealer principal, and he duly ignored me as well! Which sums up the whole dealership to a tee.
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In situations like this, BMW has a duty of care to get involved. I think it's outrageous you spend many thousands on their cars, have problems with after-care and they then turn round and say it is nothing to do with them.
I had a funny feeling BMW were deliberately censoring some of the star ratings to keep the dealer in question getting above 4/5 stars for after sales. Virtually every time I have been to collect my car over the last eight months, there has been someone really angry in the service department.