I had this happen to me several years ago. There were some companies offering no loss of NCD, and I thought my insurers at the time would do the same, but when I called them they said I would lose them. I’d already got the car in with the repairers so I cancelled the claim before they undertook the work.
Luckily for me the repairers kept the car for an extra few days and repaired it. When they called me to say the car was done and ready to collect, I said I’d cancelled the claim and the work with my insurers so they shouldn’t have done anything. My insurers sent them proof of the cancellation (which was sent to the repair centre BEFORE they started the work) and in the end I got my car repaired for free and no loss of claims.
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