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      04-17-2019, 08:27 AM   #2
xenon
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Drives: 2018 A6 Avant S-Line
Join Date: Jun 2008
Location: Coventry

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Almost certainly a broken spring. They tend to go at the bottom coil but the rest of the spring settles in the cup. My OSR spring broke and was exactly as you describe. Easy DIY change if you have a reasonable trolley jack and pry bar.
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Ian
Current: 2018 A6 Avant S-Line MMI+
Previous: 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2