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This is 100% a service matter - not sales - as far as I'm aware every dealer will have a warranty specialist who deals with it - the process has changed recently and BMW insist on videos being submitted- decision within a week should be expected...
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Current: 2018 F80 M3CP YMB. Previous: 2015: F34 335d GT M Sport+; 2012: F07 535d GT M Sport; 2008: 335d SE; 2005: 530d; 2003: 330d; 2002: 330i; 1999: 523i
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