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      12-18-2012, 05:56 PM   #27

Drives: BMW F31 328i
Join Date: Oct 2012
Location: Sweden

iTrader: (0)

Originally Posted by BavarianFanatic View Post
Absolutely, an issue is an issue. But reserve calling in reinforcements for "more serious" issues lest you wear out your welcome.
Strange perspective. The day an existing customer wears out his welcome in your organization is the day your competition gains a new one without working a second for it.

Please keep in mind that I am not discussing rude or obnoxious customers here. However, I think as a customer you have and should exercise your rights and make sure you get the service you deserve.

Had I not stood up for my rights and raised some minor hell today to get attention, my car would likely still be in my driveway faulty. Now it's fixed.

As far as the dealership and their feelings are concerned, they can either value me as a customer or not. But I will act accordingly if and when I notice they don't want my business in the future.
Melbourne Red F31 328 M sport