[capt_slow]

Originally Posted by Tim07e90

Maybe this could be the issue. WTH!

Wow! I'd thoroughly document that damage and like everyone else said: tow it back to the dealer at all costs.

[CleanKM]

I got a remedy available notification letter yesterday from BMW and they give instructions to pull over and call a tow. I'll pay a picture of it when I get home tonight. If they are instructing people to do that, I would assume they would pay for it.

[mar52]

The risk of fire is why the Santa Monica dealer has my car in impound. If they know and release the car they are then liable if the car catches fire.

You want a tow and a loaner car!

[Tim07e90]

Originally Posted by 328dX

How many miles? Sorry if you said it earlier just check this on my phone during work and don't read everything

Sorry for the late response 66k miles

[328iX]

Originally Posted by Tim07e90

Sorry for the late response 66k miles

Oh geez. I'm 100 miles away from 66k haha no sign of anything though.

[Tim07e90]

So an update, BMW is denying me a tow and is giving the run around. I'm going back and forth with my SA and she keeps telling me it's not in the bulletin to have a tow covered. Then stated that the mechanics said EGR recall isn't even for the intake. Now I'm on hold again trying to figure who I need to call next.

[328iX]

Originally Posted by Tim07e90

So an update, BMW is denying me a tow and is giving the run around. I'm going back and forth with my SA and she keeps telling me it's not in the bulletin to have a tow covered. Then stated that the mechanics said EGR recall isn't even for the intake. Now I'm on hold again trying to figure who I need to call next.

BMW NA? Not sure where you're located but they've helped me with that question in the past

[AlpineX]

Originally Posted by Tim07e90

Then stated that the mechanics said EGR recall isn't even for the intake.

These are the people you are dealing with. They are wrong, you have a severe case where the egr failing damaged the manifold.

[Tim07e90]

Originally Posted by 328dX

BMW NA? Not sure where you're located but they've helped me with that question in the past

Another quick update, my wife(bless her heart) and I hounded BMW of Palm Springs and they agreed to cover the tow. They have one coming out now and I questioned them about the whole EGR and Intake issue. As far as I know, they're going to cover it. I'll keep you guys posted

[AlpineX]

Originally Posted by Tim07e90

Another quick update, my wife(bless her heart) and I hounded BMW of Palm Springs and they agreed to cover the tow. They have one coming out now and I questioned them about the whole EGR and Intake issue. As far as I know, they're going to cover it. I'll keep you guys posted

These are the new people you're dealing with, they're better and obviously more experienced (which is to your benefit).

Keep us posted

[FaRKle!]

Originally Posted by Tim07e90

So an update, BMW is denying me a tow and is giving the run around. I'm going back and forth with my SA and she keeps telling me it's not in the bulletin to have a tow covered. Then stated that the mechanics said EGR recall isn't even for the intake. Now I'm on hold again trying to figure who I need to call next.

Originally Posted by Tim07e90

Another quick update, my wife(bless her heart) and I hounded BMW of Palm Springs and they agreed to cover the tow. They have one coming out now and I questioned them about the whole EGR and Intake issue. As far as I know, they're going to cover it. I'll keep you guys posted

This is why I recommended you speak with BMWNA and not the dealership. The way recalls/warranty work works, is BMWNA reimburses the dealer for it. So if it's outside of the "normal" coverage (EGR cooler inspection and replacement), then the dealer doesn't know if BMWNA is going to reimburse them for it. That's why the dealer denied you initially, because they need to get approval reassurance from BMWNA that they'll get reimbursed.

[Maz99]

I spoke with my service advisor this morning and he told me the EGR is not coming in today . At the earliest it will be late next week, but he told me to not really expect it before Aug 5.

[Tim07e90]

So, I just want to give an update to all of you who have commented on this post and those whom have helped over the past few days. I finally received my car back and fixed late Monday afternoon (July 29). First off, it was a huge, and I mean huge hassle trying to get BMW of Palm Springs to cover my tow back to their dealership. Even after I tried contacting BMW NA for help, they didn't want to do anything. Here's a quick rundown of the problems I encountered:

1. EGR recall bulletin states that the dealership doesn't need to provide a tow back to the dealership. They will only cover tow to the nearest dealership, but the problem is the EGR parts are back ordered and will require days, if not weeks of your car sitting at the dealership and inoperable. **My saving grace was that my SA said weeks ago that my car was still ok to drive while awaiting parts for the EGR and it backfired on her when we called her manager and told her what she told me. So they were obligated to send me a tow.**

2. The mechanic told my SA while back-and-forth on the phone with me on Friday that my melted intake wasn't the cause of the EGR issue and recall. **I called her out on that because on my invoice for awaiting parts for the EGR recall weeks ago they stated they would replace the intake manifold as a courtesy since it's somewhat part of the issue. And after a few arguments, the Shop Foreman confirmed to my SA that my issue was a "worst case scenario"**

Basically those were the main problems I encountered. And I hope you all have better experiences, even though mine wasn't as bad as it seems. I appreciate you guys telling me to continue to fight for what they needed to do for me. I guess it also helps my wife knows the GM and a few managers there and gave them an earful. Lol

[FaRKle!]

Originally Posted by Tim07e90

2. The mechanic told my SA while back-and-forth on the phone with me on Friday that my melted intake wasn't the cause of the EGR issue and recall.

Thanks for the update!

The technician was right that the melted intake manifold isn't the cause of the EGR issue, it's the result of it! Melted intake manifolds and fires from that (were more seen in foreign markets) are what prompted the global recall in the first place!

Originally Posted by Tim07e90

I guess it also helps my wife knows the GM and a few managers there and gave them an earful. Lol

Remind me never to get into an argument with your wife! Sounds like quite a fighter.

[328iX]

I'm taking my car in tomorrow. 66.5k miles no signs of issues or coolant loss but they keep annoying me to bring it in. So I'm gonna just go as an excuse to get a loaner for the weekend.


Also they have the parts ready in stock so those who heard "nobody in the country has them" by their SA is a lie.

[mar52]

Thanks for that information. I'll get back to my SA. In the meantime my check engine light just came on in my X5 which isn't a part of that recall. It's always something!

[328iX]

Originally Posted by mar52

Thanks for that information. I'll get back to my SA. In the meantime my check engine light just came on in my X5 which isn't a part of that recall. It's always something!

So just as I expected, nothing found wrong and car is working as intended, didn't get one of the defective units.

[mar52]

My parts are in and my 328D Wagon should be ready tomorrow!

[mar52]

Well, I still don't have the car. "Damage and repair were much more involved"

But they have the part.

[328iX]

Originally Posted by mar52

Well, I still don't have the car. "Damage and repair were much more involved"

But they have the part.

Hope it gets resolved at least you'll have a ton of new parts. I listed my car for sale I'm over it lol.

[Techno 9000]

Originally Posted by Tim07e90

...issue was a "worst case scenario"**

A lucky escape, once the plastic intake manifold is melting, it's surely a whisker away from fire, the result of which is a write off.

[Opos]

Local BMW dealer replaced EGR cooler in my F30 320D M Sport last Saturday, which took nearly 4h. Approx. 50 miles later car lost power and came up with red message on the dash stating drivetrain malfunction. Had my car towed back to the dealer (different one this time) and now waiting for an update. On the upside I’ve been given brand new 2019 320d m sport to drive in the meantime...