02-05-2020, 05:37 PM | #1 |
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[Updated 2]Dealer finally ALLOWS me to use deposit towards parts
About a year ago I made a mistake of signing a lease deal at a local BMW dealer, and made another mistake of backing off within 24h before delivery. It was mostly financial stress combined with buyers remorse, I left 2000+ deposit behind, the dealer offered that I could use the deposit towards another car within a year. After several months I ended up buying a BMW I really liked from another dealer. Now that the 1 year grace period is about to expire, and I certainly am not gonna buy another BMW, I wonder if it is possible to use the deposit towards parts (specifically, MPPSK) from the first dealer. Any suggestions how I should approach the first dealer? Thanks
Update: I contacted the SA, he replied that as per dealership regulations, the deposits can only be used towards vehicle purchases, if I bring a friend to buy a car, he can use my deposit too. I asked him why cannot use the money to buy parts, since it's also a business, he went silent. Update2: Encouraged by a local member, I called the general manager in the store, he was busy so I left a voice mail explaining the situation. And he called my number 30m later! He was super cool, asked my name, what me current car is, and who my SA was, and said "I'll see what I can do". An hour later, the SA texted me "My boss agreed to you using the deposit to buy parts. Now you can go and shop for parts". Last edited by sinopath; 03-02-2020 at 11:59 PM.. |
02-05-2020, 06:39 PM | #2 | |
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02-06-2020, 05:29 PM | #3 | |
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02-09-2020, 03:35 PM | #4 |
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It will vary by dealer on how your deposit is handled but assuming you didn't back out of the deal after PDI and detailing was performed on the car you were supposed to pick up, the deposit should fine to use anywhere at the dealership. Again, the way these are handled will vary from dealer to dealer so you will have to inquire.
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02-10-2020, 04:33 PM | #5 | |
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02-10-2020, 04:47 PM | #6 | ||
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02-20-2020, 03:09 PM | #7 |
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Update: I contacted the SA, he replied that as per dealership regulations, the deposits can only be used towards vehicle purchases, if I bring a friend to buy a car, he can use my deposit too. I asked him why cannot use the money to buy parts, since it's also a business, he went silent.
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02-20-2020, 04:19 PM | #8 | |
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02-21-2020, 05:27 PM | #9 |
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I called BMW Canada, they say they don't have control over sales. And I called BCVSA, they said if you had signed a deposit agreement then the dealer have the right to keep the deposit.
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03-02-2020, 11:59 PM | #10 |
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Update2: Encouraged by a local member, I called the general manager in the store, he was busy so I left a voice mail explaining the situation. And he called my number 30m later! He was super cool, asked my name, what my current car is, and who my SA was, and said "I'll see what I can do". An hour later, the SA texted me "My boss agreed to you using the deposit to buy parts. Now you can go and shop for parts".
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03-04-2020, 06:39 PM | #11 | |
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03-12-2020, 01:46 PM | #12 | |
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I think the initial push-back might have come solely from the sales guy. He told bluntly it's the regulation of the company, when I nicely asked him if he could talk to the manager, he didn't reply. But when the GM agreed and called me, he asked who my SA was, it was the SA that informed me his boss had agreed to use the deposit towards parts an hour later. Last week when I told the parts department I have store credit available, they also asked me to contact my SA to speak to them. My SA only asked what my cell phone number was but didn't update me on the progress. When I checked with the parts department two days later, they told me the fund had been transferred. So my guess was the SA got to pocket my deposit, but the GM made him pay for my parts. From the attitudes of his texts, I can tell he was very reluctant about the whole process. As for why it was so easy for the GM to agree. One possible contributor may be the fact he'd just gotten promoted to VP a week before. Although feeling snubbed by the SA, I kinda feel sorry to him, for bailing out and for all the running-around. I want to bring him business in the future when the virus thing subsides, but fear retaliations at the same time |
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