[lo_xyooj]

Car is dropped off...Spoke to the SA he stated my dealer have a done a "few" one of them they were having a hard time because of custom coding. He assured me it should be done today...I'm a little nervous myself quite frankly but am hopeful they do it right.

[bcornwellatl]

Originally Posted by aabrea2

My apologies for not getting back sooner. I am assuming this com box is in the compartment with the battery. There's a rectangular aluminum box mounted on a bracket in that compartment. The sticker on the outside looks nothing like the photo posted by bcornwellatl. I am assuming we are looking for the IMEI number. Maybe the box need to be opened?

No, you know there is like this flap that you open in the trunk (kind of like taking the floor off and there is this plastic storage thing under it? well if you just take that floor board thing and pull it back toward you, in the back (near your rear seats) you will see the combox that I had in the picture...

It's not in the battery compartment.

[bcornwellatl]

Nope, I think your right - There isn't anything on there that I'm not showing... but your right - mine is linked properly - because if you can't connect to bmw online, then the send to car feature probably won't work - because it cannot connect to their server to pull the data - that is why I feel the IEM number that I mentioned in the other post isn't setup right for some accounts - they typically use that for allowing the connection in - or that combox has it's own IP address and they are not allowing it in... something of that nature... but the links are not there as you mentioned...

Originally Posted by hsk1610

So, that shows your convenience plan is not active at all. If you click on the convenience plan, it takes you to the Connected Store where you will get a prorated price. So looks like we are all on the same plan, except your integration with the remote services were correctly done, while most of us did not get the remote services linked up correctly.

Am I wrong or is there more on your system that the screen isn't showing?

I had BMW Assist send the remote unlock signal from them and that did unlock the vehicle. Also at that moment, my connected app showed where the vehicle was located, but if I press locate vehicle on the app myself, it hangs. So again, goes back to the services not being tied in correctly to the combox. Reported all this to the SA by email and included the shop foreman who had been involved in all this.

[hsk1610]

Also, has anyone gone to the BMW Connected Drive on the web for bluetooth and software upgrade and tried typing in the last 7 digits of your VIN? The site does not recognize my VIN anymore.

[bcornwellatl]

Originally Posted by hsk1610

Also, has anyone gone to the BMW Connected Drive on the web for bluetooth and software upgrade and tried typing in the last 7 digits of your VIN? The site does not recognize my VIN anymore.

I did when I got my car back - because I updated the Bluetooth firmware - so mine worked...

that is interesting if it's not recognizing you - wonder if they accidently deactivated you, while actually doing the upgrade? wonder if others who can't get the send to car work have the same issues...

[AGONXF30]

Just got the car back. Everything seems to be working. I cannot really tell if it is any faster, but it seems faster (The connection). I did get pampered with the new nav and even though I am fine with CIC, I wish I had the the latest and greatest.

[lo_xyooj]

I just got mine back as well. They had for about 4hrs and all seems to be working. Tested SOS, Connect Drive, Send to Nav, Remote services. I guess these guys did it right. What else should we be checking for???

[sds0918]

I need some clarification. This is driving me nuts. I have a 2013 328i. My vehicle for whatever reason doesn't qualify for the retrofit because my assist expires next month (in December). I've been speaking with BMW assist, BMW genius, and my dealer. They are telling me that regardless the BMW assist feature is being discontinued after 2017 anyways. Is this true? BMW assist and all the remote features are going away entirely? That just doesn't sound right.

The fact that there is no alternative is just driving me nuts. So I can't retrofit nor continue to use the service so I'm just shit out of luck? Am I just in an unfortunate group of BMW owners that are screwed out of remote features because my assist plan wasn't long enough and/or I didn't buy a new enough BMW? Are they really doing away with BMW assist entirely? Please someone clarify this nonsense for me.

[lo_xyooj]

SDS0918 - I'm not sure about it being discontinued at the end 2017...that might be some misleading information since you can still buy the package on new cars so I doubt that statement is true.

In regards to yours, I believe there's a cutoff date as to which vehicle qualifies for the retrofit. Since yours is coming to end at December that's probably why it doesn't qualify. You probably want to call BMWNA and ask rather then the "so call" genius because you'll get a different answer every time you speak to a different rep. Good luck!

[hsk1610]

Originally Posted by lo_xyooj

I just got mine back as well. They had for about 4hrs and all seems to be working. Tested SOS, Connect Drive, Send to Nav, Remote services. I guess these guys did it right. What else should we be checking for???

Do you mind sharing which dealership in Milwaukee that you got your retrofit done? I'm in the north suburbs so might be closer for me to go up instead of down to Elmhurst.

[lo_xyooj]

International Autos in West Allis...HWY 100... Good luck!

[snowghost]

Originally Posted by lo_xyooj

I just got mine back as well. They had for about 4hrs and all seems to be working. Tested SOS, Connect Drive, Send to Nav, Remote services. I guess these guys did it right. What else should we be checking for???

Your Send to Nav works? I tried yesterday from the BMW iPhone app, and no dice.

Are you sending from app or Google?

[lo_xyooj]

Im sending from BMW App.

[sds0918]

I just got off the phone with customer relations. I made it pretty clear how upset I was. They kept reiterating that there was nothing that can be done to retrofit my car or any options. What absolute bullshit. Called again and filed a formal complaint. They still gave no alternative. How infuriating that my car which is barely 3 years old doesn't get a retrofit or no other option. She kept saying that they might release the option to have it for those who didn't qualify for the retrofit. But even if they did, it wouldn't be a reasonable price so most wouldn't do it anyways! UGH

[mcleod52]

Day 3 and they are still working on my retrofit ...

[bcornwellatl]

Originally Posted by hsk1610

Do you mind sharing which dealership in Milwaukee that you got your retrofit done? I'm in the north suburbs so might be closer for me to go up instead of down to Elmhurst.

Did you ever get it working? Wondering if you went to the other dealer?

[hsk1610]

Originally Posted by bcornwellatl

Did you ever get it working? Wondering if you went to the other dealer?

I could not get an appt at the International BMW in Milwaukee till the middle of Dec, so made an appt at Elmhurst BMW as suggested for Nov 29.

My dealer also wrote back saying the inquiry into why it wasn't working on my vehicle went unanswered so they said to bring it back in on the 30th when they could give me a loaner. He said they had some leads on what to try next.

Will see how that all goes starting on the 29th.

[mcleod52]

Originally Posted by mcleod52

Day 3 and they are still working on my retrofit ...

Got my car back yesterday. 3.5 days they had it. Lost all my coding so have to get that all redone. This time I will try and get somebody local to do it instead of Bimmertech.

Stew

[dave405nyc]

Add me as a success story. Took my car for the combox retrofit at BMW Bayside. They had the car for exactly 7 days. Looks like they had issues programming but that was probably attributed to the 2TB sports program I coded in. To resolve the programming issue, they actually replaced my non sport shifter to the sport shifter (that was nice). I lost all of my programming, but all features work well (address send to car, vehicle locator, remote lock/unlock, SOS).

[hsk1610]

Car went back to the dealer today but was not available for pick up at the end of the day. The dealer is at the mercy of BMW getting back with instructions so will see how long it will take. They were nice enough to give me a brand new 2017 330iX as a loaner.

[joelamp]

This has been my experience, too. 2014 320 has been at the dealer better part of 2 weeks. First combox they installed was apparently defective, second combox has been received and installed, but they are having trouble coding the software. Going to reload all of the software remotely by engineers at the factory, according to the dealer. Turning in to quite the project.

Originally Posted by bcornwellatl

Finally got my car back yesterday after a week and a half at the dealer... they went through 2 combox's, and had to program 3 times (the tech notes in the invoice said they had errors programming the car, and had to do it a few times (and eventually a total re-write. Interestingly enough - I noticed that my "sport" mode got somewhat more aggressive. Maybe it's me - but seems like it's peppier - so today I'll start coding again, get the features back that BMW SHOULD have as standard... :-) I'll have to check out the map and traffic update as people mentioned above - kind of curious on that... oh and for those that say they are on the wire about getting this done - well it does help resale value - if you opt for the 200 dollar crap, it's not worth it. My Service Advisor said the install was about 2800 dollars if it were out of pocket. Factor in the loaner car, the labor hours, the parts - and yeah, it's a better deal to get it done.

[jkwhar]

Has anyone with xenon retrofit got their assist retrofitted? If so, any issues from the dealer?