[McQueen2014]

Just an update, my ARTTI and other options are working on the car again... However, it appears I need to log into my car each day as when I got into my car this afternoon I was once again without traffic data until I logged back into the iDrive with my account credentials.

Now there is an option to auto login and save your credentials but for some reason my car gives an error that auto save was not permitted on my car. it's not a major issue but damn had I known I would have to enter it via iDrive I would have set a much simpler password.

[canuckbmw]

went to the link and registered a new account, got to the point where it asks me to confirm all my details and then all I get is "error page cannot be displayed due to an internal error". Looks like others have got this. Does it eventually work?

[Tim@codemybimmer]

Originally Posted by McQueen2014

Just an update, my ARTTI and other options are working on the car again... However, it appears I need to log into my car each day as when I got into my car this afternoon I was once again without traffic data until I logged back into the iDrive with my account credentials.

Now there is an option to auto login and save your credentials but for some reason my car gives an error that auto save was not permitted on my car. it's not a major issue but damn had I known I would have to enter it via iDrive I would have set a much simpler password.

I got my services back too in the X3, though never tried logging in though.

[alexhasin]

My car can’t receive confirmation codes, I think my car can’t receive anything from server because the old remote app always said failed to send to vehicle.

I think somehow my car can’t receive data from connected drive server.

I can’t enen use the old app since the day I got my car.

[GC4UrMom]

Since the update to the new backend my remote app's function doesn't work at all. This morning I was trying to see if anything change but now it always said my vehicle is moving which is not. Hence I can't issue any remote since it doesn't allow me to.

[canadian33]

Originally Posted by faston

Canadian33, back in March or April you announced a new portal in the thread 'Connected Drive Renewal'. I registered on that page https://www.bmw.ca/myconnecteddrive

I tried going to this new page https://www.bmw-connecteddrive.ca/ and enter the credentials I used to register there and it did not recognize my account. Are you saying that we need to register another new account? If so, can I use the email address that I used for that one since it's my main email account and I prefer to have the car registered under that email?

ps: My old registration for the Remote App that they made when I bought the car didn't work either.

Yes, you will need to register again at www.bmw-connecteddrive.ca. You can use any email you want as long as it is not already being used by someone else. One of the benefits of the new back end is you can map multiple vehicles to one username, versus the old system that requires a unique user for each vehicles.

Once you create a new account and successfully add your vehicle, you will need to log out and back in of the remote app.

[rogermach5]

Originally Posted by alexhasin

My car can’t receive confirmation codes, I think my car can’t receive anything from server because the old remote app always said failed to send to vehicle.

I think somehow my car can’t receive data from connected drive server.

I can’t enen use the old app since the day I got my car.

Have you tried logging in with your credentials in your iDrive?

In my car, I need to go to the BMW Online option under ConnectedDrive and then hit the option button at the iDrive console, that’s where your login feature will be located. Need to type in your email address and password (same ones for the website).

[alexhasin]

Originally Posted by rogermach5

Have you tried logging in with your credentials in your iDrive?

In my car, I need to go to the BMW Online option under ConnectedDrive and then hit the option button at the iDrive console, that’s where your login feature will be located. Need to type in your email address and password (same ones for the website).

Yes, I tried. Still no messages after login.

[TSXforme]

Originally Posted by alexhasin

My car can’t receive confirmation codes, I think my car can’t receive anything from server because the old remote app always said failed to send to vehicle.

I think somehow my car can’t receive data from connected drive server.

I can’t enen use the old app since the day I got my car.

I'm facing the same problem as well. My car has not received any thing from the connected drive server.

[larrylam646]

Originally Posted by canadian33

Hello Everyone,

For anyone who mapped their vehicle to https://www.bmw-connecteddrive.ca and lost their ConnectedDrive Professional services.

There is a bug fix going into production that should restore services to all affected vehicles this Friday.

This issue only impacted customers who had done a renewal or upgrade of ConnectedDrive via the previous store

Thank you canadian33 for sorting out this issue for me. You and your team were extremely efficient and restored my Professional Services within an hour.

All the Best,

Larry

[alexhasin]

Originally Posted by TSXforme

I'm facing the same problem as well. My car has not received any thing from the connected drive server.

Can you use the old remote app? Mine always said failing to send to vehicle for old remote app.

[TSXforme]

Originally Posted by alexhasin

Can you use the old remote app? Mine always said failing to send to vehicle for old remote app.

I just recently bought my car so I don't think I ever used the old remote app.

[stvding]

I have a 2016 435i and i am using the new app i US store. No unlock feature?! The old app had it but had to call bmw to unlock. The new app took it away entirely?

[rogermach5]

I just thought of sharing a cool feature of the new App (available at the US Apple Store) that I noticed today.

I was surprised to get a notification on my phone, a few minutes (perhaps 10min or so) after driving and parking my car. I have driven using navigation and my phone was also connected to the car.



When I opened the notification, it provides you with a summary of the drive including the map, average speed, fuel consumption etc.



It is not exactly a replacement of the ECO PRO Analyzer, but I found it to be very interesting as well. You can still figure what was you fuel consumption as it summarizes how many litres were used and how many kilometres you drove.

It looks pretty cool in my opinion.

[Cub3F82]

is the Canadian release still scheduled for oct 1st?
not sure if should go through all the "trouble" and download the US version - i'm being lazy

[cubiza]

Originally Posted by canadian33

Yes, you will need to register again at www.bmw-connecteddrive.ca. You can use any email you want as long as it is not already being used by someone else. One of the benefits of the new back end is you can map multiple vehicles to one username, versus the old system that requires a unique user for each vehicles.

Once you create a new account and successfully add your vehicle, you will need to log out and back in of the remote app.

After completing the registration through the new portal and updating/reconnecting ConnectedDrive with the "new" user ID in the car, how long does it take for the backend system to synchronize with the car?

I have followed the steps you have described and everything worked so far. However, I have lost ARTTI and BMW Online services.

[chatoyer]

Originally Posted by cubiza

After competing the registration through the new portal and updating/reconnecting ConnectedDrive with the "new" user ID in the car, how long does it take for the backend system to synchronize with the car?

I have followed the steps you have described and everything worked so far. However, I have lost ARTTI and BMW Online services.

You are not alone. I’m in exactly the same position. They’ve acknowledged it, so are aware. I bet the fix will come soon.

[Wai328]

Originally Posted by cubiza

After competing the registration through the new portal and updating/reconnecting ConnectedDrive with the "new" user ID in the car, how long does it take for the backend system to synchronize with the car?

I have followed the steps you have described and everything worked so far. However, I have lost ARTTI and BMW Online services.

Experiencing the same issue as well.

[cinergi]

It seems some members are losing RTTI service after switching to the new back end; is this a widespread problem? I currently have RTTI on the old back end and don't want to lose it as it's the most valuable feature for me!

-cinergi

[Jayphotoworks]

I recently picked up a '18 550. I tried to add my VIN on the new connecteddrive site and it appears to add the VIN properly. I then get to the point where it sends me a verification code to confirm, but I never get that message/code in the car. I've done this twice already.

Any ideas?

[TheUltimateDrivingManiac]

Originally Posted by cinergi

It seems some members are losing RTTI service after switching to the new back end; is this a widespread problem? I currently have RTTI on the old back end and don't want to lose it as it's the most valuable feature for me!

-cinergi

A have RTTI on a new platform - no issues.

[f30 SportLine]

What is RTTI ?