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      09-27-2018, 02:34 AM   #89
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Originally Posted by F30oldie View Post
Car went in for this today - 330d Nov 2014 build. On collection, was told that they have not changed anything, but have inspected the EGR cooler, taken a video and sent the video to BMW - they need to wait until tomorrow for an answer - if it needs to be replaced then it will have to be booked in again.

bit annoyed about the process, but on the other hand I'm on 95k miles and a freebie replacement would be rather convenient. I can imagine parts are probably in short supply...
I thought the purpose of the recall was to replace the potentially faulty parts fitted to those cars in the identified build period but from what you're saying it sounds like BMW are going to make a decision on almost a case by case basis?

I'd have thought if the part was a known potential problem it should be replaced as part of the recall regardless of whether or not an issue is evident at the time of inspection; however, it doesn't appear to be working that way....
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      09-27-2018, 05:59 AM   #90
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Originally Posted by JNW1 View Post
Assuming the work has been carried out by a BMW dealer wouldn't their system record that (so in your case wouldn't it be evident to a dealer that your car doesn't have its original EGR cooler without needing to inspect it?).
That would be logical, however I got a text from Vardy's the other week, despite the fact that it was them that replaced the cooler.
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      09-27-2018, 09:46 AM   #91
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Originally Posted by JNW1 View Post
I thought the purpose of the recall was to replace the potentially faulty parts fitted to those cars in the identified build period but from what you're saying it sounds like BMW are going to make a decision on almost a case by case basis?

I'd have thought if the part was a known potential problem it should be replaced as part of the recall regardless of whether or not an issue is evident at the time of inspection; however, it doesn't appear to be working that way....
Exactly this^

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      09-27-2018, 10:18 AM   #92
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Originally Posted by Hooded View Post
Exactly this^

Lack of coolers / not all coolers are leaking at the point of inspection.

Make of that what you will...
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      09-27-2018, 10:28 AM   #93
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Lack of coolers / not all coolers are leaking at the point of inspection.

Make of that what you will...
So they will need inspecting every year or so if the potentially faulty cooler isn't replaced ?

It's either a recall for a faulty part or it's not
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      09-27-2018, 04:49 PM   #94
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Update - BMW confirmed that mine does need replacing, but it is not a risk currently, so Expect to get it sorted when more stock - but no real idea if that's next week or next year...

If I understood right, they have limited supply, and so are using the limited current stock to fix the most urgent risks, but most / all within the date range will get done in time. Given stock, it seems like a pragmatic approach, and the whole "get owners in twice" must be costing a load more, so to be fair I can't argue, it's just a bit of a faff.
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      09-27-2018, 04:53 PM   #95
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So I had my car in today for the end of warranty check and EGR Recall.

I have a 335d built May 2015

It was flagged immediately for the recall and it was not until the service manager put the reg in did he tell me it would just need the EGR cooler replaced.

I talked with him again this morning. They have done a lot of these now and seem to know what they are on about.
(Note - this is just for 335d. The timings could be different for other models as it depends on the phasing of the parts in production)

He confirmed -

  • LCI models are not affected
  • Pre-LCI models are affected
  • Pre-LCI models will need the EGR cooler replaced and the older ones the EGR valve replaced (sorry dont know date)
  • Both parts are a different design. The new Cooler design will prevent the safety issue. The EGR design will prevent premature failure of the valve, which can also contribute to the safety issue.

He showed me the detailed instructions for the fitters. Lots of pics. They do an inspection to ensure that the database is correct. It could be that the car has had one or both of these parts fitted out of the BMW network. OR that the database is wrong and the car is actually fitted with an old part.

The work on my car involved the inspection. They fitted a new cooler. But also an inspection of the EGR valve and clean up of soot deposits. They need to take pictures for BMW and he let it slip that the instructions keep changing!!! I saw some sample pics in the instructions and the EGR in that was heavily clogged with soot. They said mine was very clean.

So mine is done and no software update needed. I still have all my coding and re-map.

It was raining when I picked the car up, but will check under the bonnet tomorrow to verify (not that I dont trust them.....)
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      09-27-2018, 05:30 PM   #96
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Originally Posted by DriveS View Post
So I had my car in today for the end of warranty check and EGR Recall.

I have a 335d built May 2015

It was flagged immediately for the recall and it was not until the service manager put the reg in did he tell me it would just need the EGR cooler replaced.

I talked with him again this morning. They have done a lot of these now and seem to know what they are on about.
(Note - this is just for 335d. The timings could be different for other models as it depends on the phasing of the parts in production)

He confirmed -

  • LCI models are not affected
  • Pre-LCI models are affected
  • Pre-LCI models will need the EGR cooler replaced and the older ones the EGR valve replaced (sorry dont know date)
  • Both parts are a different design. The new Cooler design will prevent the safety issue. The EGR design will prevent premature failure of the valve, which can also contribute to the safety issue.

He showed me the detailed instructions for the fitters. Lots of pics. They do an inspection to ensure that the database is correct. It could be that the car has had one or both of these parts fitted out of the BMW network. OR that the database is wrong and the car is actually fitted with an old part.

The work on my car involved the inspection. They fitted a new cooler. But also an inspection of the EGR valve and clean up of soot deposits. They need to take pictures for BMW and he let it slip that the instructions keep changing!!! I saw some sample pics in the instructions and the EGR in that was heavily clogged with soot. They said mine was very clean.

So mine is done and no software update needed. I still have all my coding and re-map.

It was raining when I picked the car up, but will check under the bonnet tomorrow to verify (not that I dont trust them.....)
I see all of the comments are about 330 engines yet I had my 420d GC in for repairs to the tail gate and the dealer phoned me to say there was a recall and my chassis number was on the list, they are contacting BMW to see what actions to take. This was specifically regarding the EGR.

Two things strike me here they haven't completed the tailgate repair yet they say the shockers have been renewed.
They are using this as an excuse to delay repairs that they haven't completed giving them more time to complete the repair.

So to anyone's knowledge does the EGR recall include the four pot 2 litre engines. If not I can contact the dealer and see what's going on.
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      09-28-2018, 12:33 AM   #97
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Originally Posted by Harryg View Post
I see all of the comments are about 330 engines yet I had my 420d GC in for repairs to the tail gate and the dealer phoned me to say there was a recall and my chassis number was on the list, they are contacting BMW to see what actions to take. This was specifically regarding the EGR.

Two things strike me here they haven't completed the tailgate repair yet they say the shockers have been renewed.
They are using this as an excuse to delay repairs that they haven't completed giving them more time to complete the repair.

So to anyone's knowledge does the EGR recall include the four pot 2 litre engines. If not I can contact the dealer and see what's going on.
From Bmw press release.

In the European market this technical action relates to the EGR module of BMW 3 Series, 4 Series, 5 Series, 6 Series, X3, X4, X5, X6 vehicles with 4-cylinder diesel engines (production from April 2015 until September 2016) and 6-cylinder diesel engines (production from July 2012 until June 2015).
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      09-28-2018, 02:15 AM   #98
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Quote:
Originally Posted by Harryg View Post
I see all of the comments are about 330 engines yet I had my 420d GC in for repairs to the tail gate and the dealer phoned me to say there was a recall and my chassis number was on the list, they are contacting BMW to see what actions to take. This was specifically regarding the EGR.

Two things strike me here they haven't completed the tailgate repair yet they say the shockers have been renewed.
They are using this as an excuse to delay repairs that they haven't completed giving them more time to complete the repair.

So to anyone's knowledge does the EGR recall include the four pot 2 litre engines. If not I can contact the dealer and see what's going on.

Was going to say read post 54 in this thread, but that table does not have the 335d on it, so may not be accurate in other areas
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      09-28-2018, 02:27 AM   #99
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Quote:
Originally Posted by Hooded View Post
So they will need inspecting every year or so if the potentially faulty cooler isn't replaced ?

It's either a recall for a faulty part or it's not
As the guy mentioned below your post, all cars affected will have coolers replaced but right now only coolers which are physically leaking are being replaced due to lack of parts. So if you go in and it isn't replaced, you will be back again I'm afraid.

Last edited by Jim Bob; 09-28-2018 at 02:49 AM..
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      09-28-2018, 03:00 AM   #100
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Quote:
Originally Posted by Jim Bob View Post
As the guy mentioned below your post, all cars affected will have coolers replaced but right now only coolers which are physically leaking are being replaced due to lack of parts. So if you go in and it isn't replaced, you will be back again I'm afraid.
OK that now makes sense. Thanks for clarifying.

BMW have done themselves no favours at all by failing to communicate that message clearly. The inspection to see if there was a coolant leak is clearly not an adequate long-term solution, so it's good to hear that they are actually going to resolve this properly. If there is a shortage of coolers, it sounds like they are taking the right approach.
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      09-28-2018, 03:32 AM   #101
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Quote:
Originally Posted by Jim Bob View Post
As the guy mentioned below your post, all cars affected will have coolers replaced but right now only coolers which are physically leaking are being replaced due to lack of parts. So if you go in and it isn't replaced, you will be back again I'm afraid.
I'll take my car in when they have the parts to do the job then, it's only going in once
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      09-28-2018, 11:35 AM   #102
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Originally Posted by JD6 View Post
OK that now makes sense. Thanks for clarifying.

BMW have done themselves no favours at all by failing to communicate that message clearly. The inspection to see if there was a coolant leak is clearly not an adequate long-term solution, so it's good to hear that they are actually going to resolve this properly. If there is a shortage of coolers, it sounds like they are taking the right approach.
Must be dealer specific. Mine near Newcastle changed the cooler without any inspection for leaks.
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      09-29-2018, 03:23 AM   #103
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Originally Posted by DriveS View Post
Must be dealer specific. Mine near Newcastle changed the cooler without any inspection for leaks.
Mine mustn't be leaking as I would imagine it would automatically be changed so they are asking BMW for instructions of what course of action is to be taken.
Strange as this is the third time it has been to the dealers in the last couple of weeks yet it has only been picked on the last visit.
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      09-29-2018, 05:21 AM   #104
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mmm,over the past couple of weeks i have had the burning coolant smell and needed to top it up,looks like its going the same way as everyone elses
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      09-29-2018, 08:46 AM   #105
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mmm,over the past couple of weeks i have had the burning coolant smell and needed to top it up,looks like its going the same way as everyone elses
Doesn't sound good, given that we know what can happen. I would ask them to make you a priority.
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      09-29-2018, 10:08 AM   #106
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I had a long conversation with the service desk at the dealer that supplied the car. Although it's not on my doorstep (3 hour round trip, including the usual faff exchanging cars etc) I take the car there for servicing and warranty work as they are happy to turn a blind eye regarding the remap and coding.

It seems that parts can't be ordered pre-emptively, as parts are only authorised by BMW once a visual inspection has been carried out. This seems to be ridiculous, for what is a recall in anything else but name.

Parts availability, specifically the EGR and cooler, isn't known or guaranteed for overnight delivery while the car is with the dealer.

The dealer therefore can't guarantee that the car will only need to be taken to the once. It could be one trip for the inspection and a second visit for the replacement work to be carried out. If that's the case, I'll be in the car for a total of 12 hours to get this EGR/cooler problem fixed.
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      09-29-2018, 11:18 AM   #107
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Quote:
Originally Posted by Watsey View Post
I had a long conversation with the service desk at the dealer that supplied the car. Although it's not on my doorstep (3 hour round trip, including the usual faff exchanging cars etc) I take the car there for servicing and warranty work as they are happy to turn a blind eye regarding the remap and coding.

It seems that parts can't be ordered pre-emptively, as parts are only authorised by BMW once a visual inspection has been carried out. This seems to be ridiculous, for what is a recall in anything else but name.

Parts availability, specifically the EGR and cooler, isn't known or guaranteed for overnight delivery while the car is with the dealer.

The dealer therefore can't guarantee that the car will only need to be taken to the once. It could be one trip for the inspection and a second visit for the replacement work to be carried out. If that's the case, I'll be in the car for a total of 12 hours to get this EGR/cooler problem fixed.
That's unacceptable of BMW in my opinion, .. it's either a recall for a new EGR cooler due to fire risk and they swap out the part or its not.

It's an Inconvienience for me to travel over to the main dealers (much further away than the specialist who does all the work on my car) and then go back and pick it up again, so I won't be doing it multiple times.

If they contact me say it needs a new EGR cooler (they haven't as yet) in the recall I'm happy for them to book it in and change it, but I will make it clear I'm not messing about taking it in for just a look over and then going back at another date when/if BMW say it's ok to change the part.
If the date of production means my car requires a replacement EGR cooler They can book it in when they have the part to do the job and it's authorised to do due to the date of my cars production, otherwise it's an unacceptable waste of my precious time going over there while the car shows no symptoms at all.
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      09-29-2018, 03:33 PM   #108
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Quote:
Originally Posted by Watsey View Post
I had a long conversation with the service desk at the dealer that supplied the car. Although it's not on my doorstep (3 hour round trip, including the usual faff exchanging cars etc) I take the car there for servicing and warranty work as they are happy to turn a blind eye regarding the remap and coding.

It seems that parts can't be ordered pre-emptively, as parts are only authorised by BMW once a visual inspection has been carried out. This seems to be ridiculous, for what is a recall in anything else but name.

Parts availability, specifically the EGR and cooler, isn't known or guaranteed for overnight delivery while the car is with the dealer.

The dealer therefore can't guarantee that the car will only need to be taken to the once. It could be one trip for the inspection and a second visit for the replacement work to be carried out. If that's the case, I'll be in the car for a total of 12 hours to get this EGR/cooler problem fixed.
I am in the same position as you the last time the dealer which is 90 mile arranged for the car to be picked up at my address then when repaired I met them half way and returned the car however that is around 200 miles on the clock for a repair.
This time the dealer who is sorting the tailgate struts out actually sent a single car transporter to my house with a 520d replacement and has said when the repair is completed the car will be brought back the same way. So really the dealer has went out of his way to sort the problem out that doesn't cause excessive mileage and fuel costs. Kudos to them.
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      09-30-2018, 06:46 AM   #109
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Doesn't sound good, given that we know what can happen. I would ask them to make you a priority.
thats what i thought,waiting the service department to see if its on the recall list
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      09-30-2018, 06:49 AM   #110
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thats what i thought,waiting the service department to see if its on the recall list
What's the manufacture date?
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