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      09-14-2018, 09:49 AM   #1
Rudy@tirerack
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Winter tire/wheel setups

Hello All,

With winter coming up feel free to email me directly at rudy@tirerack.com . I would be glad to give you a personal recommendation for your ride.

Please let me know if I can help. I look to provide a high level of knowledge and service along with good Tire Rack pricing.

Rudy
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      09-17-2018, 05:16 AM   #2
Solidjake
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Email sent
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      09-18-2018, 01:36 PM   #3
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Thank you sir. Keep the emails coming.
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      09-18-2018, 04:28 PM   #4
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Rudy,
I did a little thinking (which is bad) and am in a conundrum. I ordered clearance winter tires a few weeks ago. Almost immediately after I ordered them the web site didn't have any available.

I was given the option of picking them up at the warehouse. I took the option since it is on my way to work, and four tires easily fit on the folded down back seat of a E82.

After a few weeks I was told Pirelli is supposed to ship the tires, and that they may not ship. But, there is a set in the MN warehouse (again, none show up on the web site) that i can have if i pay the $40 for the free shipping.

My conundrum - If they were clearance, wouldn't they be in your warehouse, not in Pirelli's warehouse? I believe picking them up at the warehouse was never an option, and since nobody could have bought the MN set after I placed my order, Tire Rack should not have offered pick up at the warehouse.

Who in customer service do I speak to? It's only $40, but it's also the principal.

Thanks
Tom

I posted this yesterday, and guess you missed it. I would like to post that customer service isnt dead.

https://www.1addicts.com/forums/show....php?t=1536160
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      10-03-2018, 04:03 PM   #5
Rudy@tirerack
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Hi Tomm,

Sorry for the late response. Just checking in. Did this get resolved to your satisfaction. Want to make sure your happy. Sorry for the delay to the Thread. For fastest response email me at rudy@tirerack.com .

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      10-04-2018, 01:19 PM   #6
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Guys if you have a problem with any order issues contact me directly. I am here to make sure you get taken care of. Call at 1-800-428-8355 EXT4664 or email me at rudy@tirerack.com . Please let me know your from F30post.

Thanks!

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      10-24-2018, 09:25 AM   #7
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Thanks for all the orders guys. I appreciate it.

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      11-01-2018, 08:32 AM   #8
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Shout out to Rudy for hooking me up with new winter tires to replace my worn out Blizzaks. Extremely pleasant and professional phone transaction. Great service!! Thanks again Rudy, really appreciate it. Can't wait to throw in my Apex wheels into those tote bags.
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Hawk HPS 5.0 | RBF600 | ER Charge Pipes | Wagner Evo Comp 2 FMIC
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