Replacement iDrive head unit not available for 2017 F31

LawrieV · 03-07-2019, 03:58 PM

My iDrive failed (continually rebooting) when I had my 320i Touring in for its 20000 mile service at 18 months old. This is still under warranty, but the dealer has told me that the required replacement head unit is on "back order" at BMW and they cannot tell me when my car can be repaired!
This is very frustrating, I have had no working radio, satnav or bluetooth devices for two months now and counting...

Has anybody else encountered this supply problem? (The part number is 8791692). Does anybody have any idea what I or the garage should do next?

Thanks

Billfitz · 03-07-2019, 04:56 PM

Junkyard. For a used HU, not to deposit your car.

Jhnblckwood · 03-08-2019, 06:44 PM

Quote:

Originally Posted by LawrieV

My iDrive failed (continually rebooting) when I had my 320i Touring in for its 20000 mile service at 18 months old. This is still under warranty, but the dealer has told me that the required replacement head unit is on "back order" at BMW and they cannot tell me when my car can be repaired!
This is very frustrating, I have had no working radio, satnav or bluetooth devices for two months now and counting...

Has anybody else encountered this supply problem? (The part number is 8791692). Does anybody have any idea what I or the garage should do next?

Thanks

Tell them give u a loaner why u wait.

sspade · 03-08-2019, 06:52 PM

@LawrieV

What were the symptoms (if any) leading up to complete failure?

Hypermile · 03-15-2019, 07:02 AM

Quote:

Originally Posted by Jhnblckwood

Tell them give u a loaner why u wait.

Or pull a HU out of one of their cars in the lot. 2 months without hands free phone capability is unsafe and unacceptable, epically if your local laws prohibit hand held devices while driving.

LawrieV · 03-16-2019, 03:00 PM

sspade
No prior warning at all. The car had been perfect until its first service. Then when I collected it, I immediately saw that it had this reboot problem. More annoyingly either the garage didn't notice or didn't bother to tell me that this had happened during their service.
The car is booked in again at the end of March - the dealer (different one) says that they have fixed this problem before and it will take all day.
I don't hold out much hope for this working, but this is the place that sold me the car so that will be when I get really stroppy if they cannot fix it. Loan car is a nice idea, but it would not have the gadgets that I specified on my own car. I am thinking that they could buy the car back from me ...

sspade · 03-16-2019, 06:27 PM

LawrieV

Interesting. Keep us posted on the outcome!

03-07-2019, 03:58 PM	#1
LawrieV Registered 2 Rep 2 Posts Drives: 2017 320i Touring Join Date: Jan 2019 Location: Surrey UK iTrader: (0)	Replacement iDrive head unit not available for 2017 F31 My iDrive failed (continually rebooting) when I had my 320i Touring in for its 20000 mile service at 18 months old. This is still under warranty, but the dealer has told me that the required replacement head unit is on "back order" at BMW and they cannot tell me when my car can be repaired! This is very frustrating, I have had no working radio, satnav or bluetooth devices for two months now and counting... Has anybody else encountered this supply problem? (The part number is 8791692). Does anybody have any idea what I or the garage should do next? Thanks
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03-07-2019, 04:56 PM	#2
Billfitz Lieutenant General 8218 Rep 16,054 Posts Drives: '15 328iX GT Join Date: Jan 2015 Location: New Hampshire iTrader: (0)	Junkyard. For a used HU, not to deposit your car.
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03-08-2019, 06:52 PM	#4
sspade Major General 2465 Rep 5,457 Posts Drives: F30 Join Date: Oct 2017 Location: Stevenson, WA iTrader: (3) Garage List 2016 BMW 320i [7.87] 2014 BMW 328i [6.83]	@LawrieV What were the symptoms (if any) leading up to complete failure?
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03-16-2019, 03:00 PM	#6
LawrieV Registered 2 Rep 2 Posts Drives: 2017 320i Touring Join Date: Jan 2019 Location: Surrey UK iTrader: (0)	sspade No prior warning at all. The car had been perfect until its first service. Then when I collected it, I immediately saw that it had this reboot problem. More annoyingly either the garage didn't notice or didn't bother to tell me that this had happened during their service. The car is booked in again at the end of March - the dealer (different one) says that they have fixed this problem before and it will take all day. I don't hold out much hope for this working, but this is the place that sold me the car so that will be when I get really stroppy if they cannot fix it. Loan car is a nice idea, but it would not have the gadgets that I specified on my own car. I am thinking that they could buy the car back from me ...
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03-16-2019, 06:27 PM	#7
sspade Major General 2465 Rep 5,457 Posts Drives: F30 Join Date: Oct 2017 Location: Stevenson, WA iTrader: (3) Garage List 2016 BMW 320i [7.87] 2014 BMW 328i [6.83]	LawrieV Interesting. Keep us posted on the outcome!
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