[Junebug85]

Originally Posted by lethbridge

Sounds like it - but I wouldn't deal with sales at all on a warranty issue. Just ring up and make an appointment with the 'warranty guy'. He is saying there is no corrosion but yet they are going to pay for a refurbishment?? Obviously if you have corrosion this isn't correct so get him to look at your wheels again and acknowledge there is some corrosion. He should then video the wheels and send to BMW for a decision. Obviously he won't do that if there is no corrosion but if there is then he should have no reservations about doing so as it avoids them paying for a refurbishment and refit of wheels (4 hours labour for some apparently!!). This process can't be more straightforward and it isn't the dealer that gets to make the decision (except if there is no corrosion in which case their role is to ensure there isn't a waste of everyone's time)... Sales people in car showrooms are generally pretty clueless in my experience, so avoid...

Can I take you with me lol!

Bang on what your saying about the process and the issues. Don't know what they are being like this. I've just dropped them a message asking to meet with the warranty person and would like them to look at the car again.

Cheers for the advice and help

[Junebug85]

Originally Posted by 5557223

As has been said before, if the dealer prepped the car and refurb'd the wheels as part of the prep, they will not be covered by BMW warranty.

You will simply be presented with an opportunity to have them refurb'd again.

To me it sounds like that is the reason why you keep getting pushed back to the sales dept. Once refurb'd wheels are put back on the car, you are typically charged for wheel alignment and balancing. I know a few cases where folks get charged £60-100 dealer dependent to have wheels put back on the car.

Ask them if the wheels were ever refurbished by the dealer themselves?

I asked this when I bought the car and the wheels were in perfect condition.

Not sure why they keep pushing for a refurb when it's a cost to them. the warranty work isn't :

Hoping to meet them on Saturday

[Junebug85]

Just spoke with Sytner Leicester. They want me to come in and they will assess the wheels. Booked in tomorrow at 12.

I've got more from them in 10 mins than I have with the other dealer since April!

This is draining! Let's see what happens tomorrow

[R99]

They sound like a bunch of amateurs...

Ask to speak to the warranty controller and politely, but firmly demand that the warranty process is correctly followed.

Or..... find another local dealer who actually understands how to carry out their role.

Salesman shouldn’t even be involved in what is very clearly a manufacturers warranty issue. Plus, he sounds clueless!

[speedski]

Originally Posted by Junebug85

I asked this when I bought the car and the wheels were in perfect condition.

Not sure why they keep pushing for a refurb when it's a cost to them. the warranty work isn't :

Hoping to meet them on Saturday

They pushing for a refurb because they must have refurbed them before sale and now if they tried to do a warranty claim BMW would decline as they were refurbed...

Be interesting what Shytner Leicester says - they *should* be able to tell you if they were refurbed.

Good luck!

[Junebug85]

Today's update in the saga....

Just been to shytner Leicester (Who really are shite).... They said they can't help me as they think both wheels have been refurbished due to kerbing and that's why the corrosion has started on the refurbished bits. When I asked to show me they repeated themselves and said the wheel guys have made their decision. Okaaaay I thought. I asked them how does someone get kerb rash around the centre cap area, the edge I can believe... My question was quickly dismissed again. They have told me to speak to Sycamore and sent me on my way. Looking at the wheels...

How can you tell if it's been completely refurbished :. I feel like I was completely fobbed off just now.

Anyway while sat waiting for the car to be assessed I had a call from the Warranty manager at sycamore who said theres been a mix up. He's not sure why I was pointed by service dept to talk with sales... He's been waiting for me to contact him to get the car booked in. So what ever the salesman has been saying to me, Mr Warranty person was not aware off.

He was waiting for me to get the car booked in so both wheels can be replaced... I was going to ask him about what Sytner claimed but thought I'd better not. Just want the wheels replaced and move on. Just need to call them back and book in an appointment towards the start of July. I thought I'd be relieved its getting sorted but I'm just pissed off

This has left a sour taste with me with both dealers

[philiper1]

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