Dealer scratched my vinyl...

synclastica_86 · 02-14-2014, 02:28 PM

So I just got my car back from the dealer today for an LED repair. When I drop it off, I told them not to wash my car as I know all they do is dry wipe. They cleaned it anyways. When I detailed the car tonight, I found a scratch on the hood. My satin white vinyl is a bitch to take care of and it won't take dry wipes. What can I do? They didn't really do anything out of line as they just cleaned it as they do with other cars. My finish is just more delicate than the other cars that they are used to. What are my options? Can it be repaired? I don't really want to take the car back to them and ask them to fix it as they'll just make it worse.

s0nu · 02-14-2014, 03:21 PM

They probably wouldn't even fix it if you ask.

focal · 02-14-2014, 03:23 PM

get it on the work order next time you bring the car in.

" DO NOT WASH CAR! "

only way you're going to have recourse against them

Twins · 02-14-2014, 03:43 PM

Quote:

Originally Posted by synclastica_86

So I just got my car back from the dealer today for an LED repair. When I drop it off, I told them not to wash my car as I know all they do is dry wipe. They cleaned it anyways. When I detailed the car tonight, I found a scratch on the hood. My satin white vinyl is a bitch to take care of and it won't take dry wipes. What can I do? They didn't really do anything out of line as they just cleaned it as they do with other cars. My finish is just more delicate than the other cars that they are used to. What are my options? Can it be repaired? I don't really want to take the car back to them and ask them to fix it as they'll just make it worse.

My experience has been that you are correct. They will make it worse. It happened to me last week. Small problem is now a much larger one. Sigh.

See what you can find on line about minimizing this type of scratch on your kind of finish and see what you can do yourself.

Cup o' Joe · 02-14-2014, 03:45 PM

Vinyl as in wrap? If so, it would probably mean re-wrapping the panel.

OC40 · 02-14-2014, 03:59 PM

Quote:

Originally Posted by focal

get it on the work order next time you bring the car in.

" DO NOT WASH CAR! "

only way you're going to have recourse against them

This. My SA writes it about 78 times on my work order. I believe he has been having the car ports place a big a$$ note in my car too.

synclastica_86 · 02-14-2014, 08:13 PM

Quote:

Originally Posted by Twins

My experience has been that you are correct. They will make it worse. It happened to me last week. Small problem is now a much larger one. Sigh.

What did they do to your car? It's not the first time that the service guys messed my car up. Every time I take it in, they insist on kicking the crap out of my door trims. I know that it's not their car, but they should take care to respect other's property.

Quote:

Originally Posted by Twins

See what you can find on line about minimizing this type of scratch on your kind of finish and see what you can do yourself.

There's really nothing much I can do as the wrap itself is damaged. It's one of those scratches that can only be seen from some angles (directly reflecting off a light source). But it's rather annoying cuz I know that it's there. I hate this feeling. Lol

Quote:

Originally Posted by Cup o' Joe

Vinyl as in wrap? If so, it would probably mean re-wrapping the panel.

This is what I'm thinking too. Don't know how much they are gonna charge just for the hood. Also, I'm getting MPPK in June and I need to leave my car at the dealer for about a month (that's how it works in Hong Kong as they need to get the vehicle through government inspection). Given how the dealer treat my car, I anticipate that they are going to do some damage to the car AGAIN. Hence, I might wait till after that before I do the rewrap. But it's gonna annoy the crap outta me.

Quote:

Originally Posted by OC40

This. My SA writes it about 78 times on my work order. I believe he has been having the car ports place a big a$$ note in my car too.

I seriously don't know why this is necessary. I'm just telling to do LESS work. How difficult is it for them just to follow simple instructions? I told my SA time after time. I even saw him tell the guy who took my car. I really don't understand how this can happen.

m6pwr · 02-14-2014, 09:06 PM

This might help next time - - maybe -
http://www.detailedimage.com/DI-Acce...Hang-Tag-P897/

synclastica_86 · 02-14-2014, 10:26 PM

Quote:

Originally Posted by m6pwr

This might help next time - - maybe -
http://www.detailedimage.com/DI-Acce...Hang-Tag-P897/

Wow... I guess I'm not the only one being bothered by this... Lol

Philipangoo · 02-18-2014, 02:41 PM

lol or you could just print your own sign and tape it to your mirror or leave it on the steering wheel. Just make it so they can't have an excuse.

BavarianFanatic · 02-18-2014, 07:07 PM

Quote:

Originally Posted by Philipangoo

lol or you could just print your own sign and tape it to your mirror or leave it on the steering wheel. Just make it so they can't have an excuse.

Or maybe don't make your car so fragile that someone touching it the wrong way will damage it?

Mobster1983 · 02-19-2014, 12:32 AM

Quote:

Originally Posted by Philipangoo

lol or you could just print your own sign and tape it to your mirror or leave it on the steering wheel. Just make it so they can't have an excuse.

My dealer has a sign they put in mine whenever I go and tell them not to wash it. Last time my SA asked me at least half a dozen time "are you SURE you don't want us to wash it?" I had to keep telling them no, especially since it was covered in dirt after a week straight of rain. I can't imagine the scratches they would have put into my metallic black paint. *shivers

335BOY · 02-19-2014, 08:16 AM

Quote:

Originally Posted by BavarianFanatic

Or maybe don't make your car so fragile that someone touching it the wrong way will damage it?

.................or shrinkwrap it before going in for service..........

Blubaron79 · 02-19-2014, 11:08 AM

Quote:

Originally Posted by OC40

Quote:

Originally Posted by focal

get it on the work order next time you bring the car in.

" DO NOT WASH CAR! "

only way you're going to have recourse against them

This. My SA writes it about 78 times on my work order. I believe he has been having the car ports place a big a$$ note in my car too.

I do the same thing. They now even jokingly tell me that they are washing it..

There is a 'do not wash sign' in my car, and it is all over my service order.

synclastica_86 · 02-19-2014, 11:27 AM

Quote:

Originally Posted by BavarianFanatic

Or maybe don't make your car so fragile that someone touching it the wrong way will damage it?

I didn't think that I made the car more fragile by wrapping it. It was raining the day I took the car in and the car was rather muddy. The service center here does not have a wet wash facility and dry wipe is bound to damage any surface.

Quote:

Originally Posted by 335BOY

.................or shrinkwrap it before going in for service..........

It's already wrapped in vinyl.. lol

Quote:

Originally Posted by Blubaron79

I do the same thing. They now even jokingly tell me that they are washing it..
There is a 'do not wash sign' in my car, and it is all over my service order.

I called the district manager and he admitted that it was their fault for not putting it in their work order properly. Now they have it in their computer that this car shouldn't be washed.

bbq · 02-19-2014, 11:56 AM

Quote:

Originally Posted by Philipangoo

lol or you could just print your own sign and tape it to your mirror or leave it on the steering wheel. Just make it so they can't have an excuse.

+1. Don't bother to ask to add it as a note to the work order. The tech will ignore it because they aren't the one to wash the car. The guy that wash the car wont see your note because they have no access to the work order.

I tape a big 'DO NOT WASH' sign to my steering wheel whenever I bring my car into service.

x5mad · 04-27-2014, 06:59 AM

I don't feel so neurotic now.

I have 2 signs which are laminated saying "do not wash".

One I put under the windscreen wiper and the other I leave inside the car where it is clearly visible.

I did this after they mistakenly washed my car despite no wash on the order. The dealer however did offer to clean the car properly, polish and put paint protection on it.

I detail my own cars so declined. In the end settled for a sizable discount on my next service.

minn19 · 04-27-2014, 08:44 AM

I saw the title and thought somebodies old Boston record was scratched or something

.

MickAv8r · 04-27-2014, 11:39 AM

Quote:

Originally Posted by minn19

I saw the title and thought somebodies old Boston record was scratched or something

.

BMW is bringing back the Highway Hifi. It will be a $900 add-on option to the HK Premium Sound.

minn19 · 04-27-2014, 02:40 PM

Quote:

Originally Posted by MickAv8r

BMW is bringing back the Highway Hifi. It will be a $900 add-on option to the HK Premium Sound.

That is awesome!

alienranch · 04-28-2014, 09:01 AM

Way off topic (and maybe it's because I have a two-year old), but every time I see this thread listed on the forum home page, I read "Dealer scratched my vinyl..." but in my mind I'm hearing, "Charlie bit my finger...". Guess it's a cadence thing.

02-14-2014, 02:28 PM	#1
synclastica_86 Captain 242 Rep 735 Posts Drives: F32 435i, E92 M3, S550 Join Date: Aug 2008 Location: Hong Kong iTrader: (0) Garage List 2013 BMW F32 435iA [0.00] 2009 BMW E92 M3 [0.00] 2008 Mercedes S550 ... [0.00]	Dealer scratched my vinyl... So I just got my car back from the dealer today for an LED repair. When I drop it off, I told them not to wash my car as I know all they do is dry wipe. They cleaned it anyways. When I detailed the car tonight, I found a scratch on the hood. My satin white vinyl is a bitch to take care of and it won't take dry wipes. What can I do? They didn't really do anything out of line as they just cleaned it as they do with other cars. My finish is just more delicate than the other cars that they are used to. What are my options? Can it be repaired? I don't really want to take the car back to them and ask them to fix it as they'll just make it worse. __________________ Current: BMW F32 435iA M-Sports; BMW E92 M3, M-DCT; Mercedes W221 S550 4matic; Ford Fiesta ST; Nissan Silvia S15 Spec-R Retired: BMW E93 323iA; BMW E85 Z4 3.0i, SMG; Lexus IS 250 AWD; Lexus GX 470; Mercedes W203 C230 Sportscoupe; Peugeot 206 S16; Peugeot 206 RC
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02-14-2014, 03:21 PM	#2
s0nu First Lieutenant 22 Rep 337 Posts Drives: 2015 F32 428i AW/CR Join Date: Mar 2012 Location: New York iTrader: (0)	They probably wouldn't even fix it if you ask. __________________ Alpine White 2015 428i xDrive F32 [BSM 2012 328i F30] [TiAg 2012 328xi E92] [Jet Black 2009 328xi E90] [BSM 2004 330CI E46 6MT ZHP]
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02-14-2014, 03:23 PM	#3
focal Captain 67 Rep 639 Posts Drives: 328i 6MT w/ MPS & MPE Join Date: Dec 2013 Location: Toronto, Canada iTrader: (0)	get it on the work order next time you bring the car in. " DO NOT WASH CAR! " only way you're going to have recourse against them
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02-14-2014, 03:45 PM	#5
Cup o' Joe Private First Class 5 Rep 184 Posts Drives: IS350 F Sport Join Date: Jun 2013 Location: USA iTrader: (0)	Vinyl as in wrap? If so, it would probably mean re-wrapping the panel.
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02-14-2014, 09:06 PM	#8
m6pwr First Lieutenant 38 Rep 374 Posts Drives: '14 335i M sport Join Date: Oct 2008 Location: San Diego, CA iTrader: (0)	This might help next time - - maybe - http://www.detailedimage.com/DI-Acce...Hang-Tag-P897/ __________________ '14 328d, '13 M3 ZCP, '12 535i, '11 335d, '09 Z4 DINAN Stage II, '05 330i ZHP, '05 M3 ZCP, '02 M3, '91 328i, '90 535i, '88 528e, '88 M5, '87 M6, '95 Z3, 95 M3, '93 M5, '87 325e, '89 535i, '86 635i, '73 Bavaria.
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02-18-2014, 02:41 PM	#10
Philipangoo Lieutenant 36 Rep 465 Posts Drives: F30 335 Join Date: Oct 2012 Location: TX iTrader: (0)	lol or you could just print your own sign and tape it to your mirror or leave it on the steering wheel. Just make it so they can't have an excuse. __________________ 13 335i Msport 89 E30 325is 5spd
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04-27-2014, 06:59 AM	#17
x5mad Lieutenant Colonel 352 Rep 1,772 Posts Drives: iX 40 Join Date: May 2009 Location: Australia iTrader: (0) Garage List bmw [0.00]	I don't feel so neurotic now. I have 2 signs which are laminated saying "do not wash". One I put under the windscreen wiper and the other I leave inside the car where it is clearly visible. I did this after they mistakenly washed my car despite no wash on the order. The dealer however did offer to clean the car properly, polish and put paint protection on it. I detail my own cars so declined. In the end settled for a sizable discount on my next service.
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04-27-2014, 08:44 AM	#18
minn19 Lieutenant General 14060 Rep 10,081 Posts Drives: 24 Z06, 23 CT4VBW, 22 PFinder Join Date: Jul 2013 Location: Minnesota iTrader: (0)	I saw the title and thought somebodies old Boston record was scratched or something .
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04-28-2014, 09:01 AM	#21
alienranch First Lieutenant 19 Rep 312 Posts Drives: 2012 BMW 335i Join Date: May 2012 Location: Dallas iTrader: (0)	Way off topic (and maybe it's because I have a two-year old), but every time I see this thread listed on the forum home page, I read "Dealer scratched my vinyl..." but in my mind I'm hearing, "Charlie bit my finger...". Guess it's a cadence thing.
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