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Extreme Powerhouse
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      07-27-2021, 02:58 PM   #1
Juventus15
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Extreme Powerhouse

Hey everyone, after reading so many colorful reviews of x-ph on these forums, I've decided to give them a chance. On June 27 I purchased an exhaust/midpipe combo. Though their website said (and still says) "in stock", and their order confirmation email says that shipping takes anywhere from 1 to 5 business days, now exactly a month later, my oder hasn't even shipped. But that's not even the worst part. They never responded to a single email I sent them, bar their automatic response which promises you that they will respond. After a few phone calls I was promised they'd get me an update, but they never called back. In my last phone call with them I was told that maybe by the end of August I might get the exhaust. So, a full 2 months for an item listed "in stock". I'm not sure if this is proper procedure, and my bad if it is, but at the very least I expected more transparency and better customer service on a $4k order.

Very disappointed overall.
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      07-27-2021, 03:57 PM   #2
frchdragon
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Mike is very active in this forum and you will probably get a response very quickly.
I purchased my charge pipe and FMI before they ran out of the FMI.
Well... the FMI became out of stock between me placing the order and them receiving it.
They shipped the charged pipe and the FMI a couple of month later. I wasn't in a hurry so I didn't care (and I received a killer deal on it so it didn't make sense to cancel).
All the time someone from X-PH emailed me saying when the FMI would ship. They even offered to refund the order if I didn't want to keep waiting.

Very odd that nobody is answering you. I am sure that Mike will though.
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      07-29-2021, 09:54 PM   #3
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Quote:
Originally Posted by Juventus15 View Post
Hey everyone, after reading so many colorful reviews of x-ph on these forums, I've decided to give them a chance. On June 27 I purchased an exhaust/midpipe combo. Though their website said (and still says) "in stock", and their order confirmation email says that shipping takes anywhere from 1 to 5 business days, now exactly a month later, my oder hasn't even shipped. But that's not even the worst part. They never responded to a single email I sent them, bar their automatic response which promises you that they will respond. After a few phone calls I was promised they'd get me an update, but they never called back. In my last phone call with them I was told that maybe by the end of August I might get the exhaust. So, a full 2 months for an item listed "in stock". I'm not sure if this is proper procedure, and my bad if it is, but at the very least I expected more transparency and better customer service on a $4k order.

Very disappointed overall.
HI,
Im sorry to hear that, it sounds like we are still waiting on the manufacturer to send us an update in order to update you. I respond to all messages within hours on the forum, please feel free to check with me at any time.

To better assist you, im going to need your order number
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      08-02-2021, 09:02 AM   #4
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HI OP,
i still have not received any messages from you. Please send me the order number as I would like to check why you did not receive a response to your emails
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      08-03-2021, 10:03 AM   #5
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Hey Mike, I'm about to place an order and I have a discount code (2.5% but hey whatever) but I can't see where on the order page to enter it.

Any addtional BMWCCA or forum discounts?
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      08-03-2021, 10:05 AM   #6
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Originally Posted by Flying Badger View Post
Hey Mike, I'm about to place an order and I have a discount code (2.5% but hey whatever) but I can't see where on the order page to enter it.

Any addtional BMWCCA or forum discounts?
No discount allowed on Vargas, Burger Tuning or AWE

If you are trying to get a different brand, please dm me the link of the product
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