BMW Remote & Connected Apps in Canada HELP

VWtoBMW · 09-04-2018, 10:53 PM

Quote:

Originally Posted by Doruk

Hello,

same with some other people. i registered for the new site. tried to add my car. got the code however, there was an error adding the car on the website. tries removing the ar to add it again with no luck ...
Furthermore,

i cannot login to bmw remote app with my credidentials from the www.bmw-connecteddrive.ca site. any idea how i can login to this?

thank you

Try to use all CAPS for at least the username. Doesn't state that anywhere but was told by BMW ages ago and it works.

Doruk · 09-05-2018, 11:14 AM

Quote:

Originally Posted by VWtoBMW

Try to use all CAPS for at least the username. Doesn't state that anywhere but was told by BMW ages ago and it works.

Hello, thank you for the info. i think that works for the login since now instead of wrong password it says there is no vehicle in this user etc.

every time i login to website it tries to register my car unsuccessfully. i hit remove vehicle but its back every time trying to register again and again with every login

Doruk · 09-09-2018, 09:59 PM

Still stuck at registering the car. everytime i login, it tries to register my car and gives an error. i try sending the code again with no luck.

i try to remove the car and add again but gives error trying to add the car.

If i remove the car , log out and login, it tries to register the car again and fails again.

The website is stuck in a loop.

X3_n_Golf · 09-11-2018, 06:11 PM

After an email to BMW Canada, it finally works for me.
Send to car with the remote app works.
Yes!!!
Can't wait for the new version of the app...

GC4UrMom · 09-11-2018, 06:52 PM

Quote:

Originally Posted by X3_n_Golf

After an email to BMW Canada, it finally works for me.
Send to car with the remote app works.
Yes!!!
Can't wait for the new version of the app...

I want to understand why works for some but not others. I have my new account created and able to add my car. I am able to login using the new credentials both from car and remote app but nothing send to car works. I have couple of questions

(1) are using the U.S version of the app or just the old remote app?

(2) do you log on to your car using the new credentials? They ask not to but regardless I can't get to work.

(3) did you tried the lock car function and it works?

(4) you log on to the app using the newly created credentials?

Thanks.

bimmerdriver2 · 09-11-2018, 09:13 PM

Quote:

Originally Posted by GC4UrMom

I want to understand why works for some but not others. I have my new account created and able to add my car. I am able to login using the new credentials both from car and remote app but nothing send to car works. I have couple of questions

(1) are using the U.S version of the app or just the old remote app?

(2) do you log on to your car using the new credentials? They ask not to but regardless I can't get to work.

(3) did you tried the lock car function and it works?

(4) you log on to the app using the newly created credentials?

Thanks.

I'm using the remote app and it works as advertised.

VWtoBMW · 09-11-2018, 10:47 PM

Quote:

Originally Posted by X3_n_Golf

After an email to BMW Canada, it finally works for me.
Send to car with the remote app works.
Yes!!!
Can't wait for the new version of the app...

Patiently awaiting this long overdue app. I almost don't believe it

Doruk · 09-11-2018, 11:40 PM

Quote:

Originally Posted by X3_n_Golf

After an email to BMW Canada, it finally works for me.
Send to car with the remote app works.
Yes!!!
Can't wait for the new version of the app...

Could you please give us details about the email and where you sent it etc?
thank you

canadian33 · 09-12-2018, 08:45 PM

Hello Everyone,

I know that there are still some people who are struggling to get their vehicle registered. There are some issues that result in the security code not being sent. Also we know about an issue that causes customers who upgraded to ConnectedDrive professional prior to August 2018 to revert back to essential services.

The good news is we can manually fix these issues until a permanent fix can be deployed. For anyone with an issue, please DM me and provide your VIN and email that you used to create your account with. Also please give me a brief description of the error or issue. I will do my best to get the issues resolved as well as these details help identify why some vehicles are impacted where others are not.

I will try and support everyone and appreciate your patience. My hope is that the new functionality and features that we bring to the Canadian market, are worth these growing pains.

munna · 09-13-2018, 12:26 AM

canadian33 , can you comment on whether canada will be getting the remote 3d view feature?

canadian33 · 09-13-2018, 07:15 AM

Quote:

Originally Posted by munna

canadian33 , can you comment on whether canada will be getting the remote 3d view feature?

Remote 3D view requires the new Connected App. So when we get the app in October, any vehicle that is capable of remote 3D view will work.

canadian33 · 09-13-2018, 07:16 AM

Also, the we portal is back up and running.

munna · 09-13-2018, 09:39 AM

Quote:

Originally Posted by canadian33

Remote 3D view requires the new Connected App. So when we get the app in October, any vehicle that is capable of remote 3D view will work.

awesome. thanks!

Milkman670 · 09-14-2018, 07:09 PM

Just re registered on the portal and was able to do everything but the security code. Remote app is working including send to car even with the security code error?? go figure. Now if only I could only remote start it to melt the snow off.

bimmerdriver2 · 09-14-2018, 11:30 PM

Quote:

Originally Posted by canadian33

Hello Everyone,

I know that there are still some people who are struggling to get their vehicle registered. There are some issues that result in the security code not being sent. Also we know about an issue that causes customers who upgraded to ConnectedDrive professional prior to August 2018 to revert back to essential services.

The good news is we can manually fix these issues until a permanent fix can be deployed. For anyone with an issue, please DM me and provide your VIN and email that you used to create your account with. Also please give me a brief description of the error or issue. I will do my best to get the issues resolved as well as these details help identify why some vehicles are impacted where others are not.

I will try and support everyone and appreciate your patience. My hope is that the new functionality and features that we bring to the Canadian market, are worth these growing pains.

Thanks again for sticking with this. I'm sure I'm not alone appreciating your efforts.

Khatopito · 09-26-2018, 04:27 PM

Quote:

Originally Posted by canadian33

Remote 3D view requires the new Connected App. So when we get the app in October, any vehicle that is capable of remote 3D view will work.

Can't wait to download this new "BMW Connected App". Hope we get it in October (2018) as promised by various officials from BMW.

Is it going to be available for ios and Android?

Thanks

Hybrid330e · 09-26-2018, 07:49 PM

Quote:

Originally Posted by canadian33

Hello Everyone,

I know that there are still some people who are struggling to get their vehicle registered. There are some issues that result in the security code not being sent. Also we know about an issue that causes customers who upgraded to ConnectedDrive professional prior to August 2018 to revert back to essential services.

The good news is we can manually fix these issues until a permanent fix can be deployed. For anyone with an issue, please DM me and provide your VIN and email that you used to create your account with. Also please give me a brief description of the error or issue. I will do my best to get the issues resolved as well as these details help identify why some vehicles are impacted where others are not.

I will try and support everyone and appreciate your patience. My hope is that the new functionality and features that we bring to the Canadian market, are worth these growing pains.

Thanks canadian33! Is the Remote app down because of the transition to the new app or is it just me? I cant log in and reseting the password does not work either.

akodi · 09-26-2018, 07:57 PM

Quote:

Originally Posted by canadian33

Hello all

There was an issue where certain MY18 vehicles were missing data from the backend systems. This resulted in issues with the functionality in the BMW Remote app. The good news is we are going to be deploying a fix for all affected vehicles by end of next week.

Appreciate everyone's patience and for raising the issue. We were able to jump on this early and identify the cause and schedule a fix.

Thanks so much! I've just sent a PM to you.

canadian33 · 09-28-2018, 08:43 AM

Quote:

Originally Posted by Huck_it!

Thanks canadian33! Is the Remote app down because of the transition to the new app or is it just me? I cant log in and reseting the password does not work either.

The Remote app appears to be down. We were notified earlier this week, based on customer feedback.

A ticket has been opened and we are investigating internally.

The good news is the Connected App will be launching in Canada in mid-October, and we will move away from the legacy apps.

TheUltimateDrivingManiac · 09-28-2018, 10:24 AM

Quote:

Originally Posted by canadian33

The good news is the Connected App will be launching in Canada in mid-October, and we will move away from the legacy apps.

Any beta testers needed?

Khatopito · 09-28-2018, 11:43 AM

Quote:

Originally Posted by canadian33

The Remote app appears to be down. We were notified earlier this week, based on customer feedback.

A ticket has been opened and we are investigating internally.

The good news is the Connected App will be launching in Canada in mid-October, and we will move away from the legacy apps.

Is it for both IOS and Android?

Thanks

Doruk · 09-28-2018, 01:32 PM

Quote:

Originally Posted by Doruk

Hello,

Same with some other people. i registered for the new site. tried to add my car. got the code however, there was an error adding the car on the website. tried removing the car to add it again with no luck ...
Furthermore,

i cannot login to bmw remote app with my credentials from the www.bmw-connecteddrive.ca site. any idea how i can login to this?

thank you

Still same thing...

09-09-2018, 09:59 PM	#135
Doruk New Member 0 Rep 20 Posts Drives: 2013 528XI Join Date: Sep 2017 Location: Ottawa iTrader: (0)	Still stuck at registering the car. everytime i login, it tries to register my car and gives an error. i try sending the code again with no luck. i try to remove the car and add again but gives error trying to add the car. If i remove the car , log out and login, it tries to register the car again and fails again. The website is stuck in a loop.
	Appreciate 0 Quote

09-11-2018, 06:11 PM	#136
X3_n_Golf New Member 0 Rep 15 Posts Drives: 328d Black Sapphire 2014 Join Date: Oct 2011 Location: Montreal, Quebec, Canada iTrader: (0)	After an email to BMW Canada, it finally works for me. Send to car with the remote app works. Yes!!! Can't wait for the new version of the app...
	Appreciate 0 Quote

09-12-2018, 08:45 PM	#141
canadian33 Second Lieutenant 160 Rep 206 Posts Drives: 2017 440GC Join Date: Nov 2009 Location: Toronto iTrader: (0)	Hello Everyone, I know that there are still some people who are struggling to get their vehicle registered. There are some issues that result in the security code not being sent. Also we know about an issue that causes customers who upgraded to ConnectedDrive professional prior to August 2018 to revert back to essential services. The good news is we can manually fix these issues until a permanent fix can be deployed. For anyone with an issue, please DM me and provide your VIN and email that you used to create your account with. Also please give me a brief description of the error or issue. I will do my best to get the issues resolved as well as these details help identify why some vehicles are impacted where others are not. I will try and support everyone and appreciate your patience. My hope is that the new functionality and features that we bring to the Canadian market, are worth these growing pains.
	Appreciate 3 McQueen201474.50 bimmerdriver2179.50 Hybrid330e17.00 Quote

09-13-2018, 12:26 AM	#142
munna Second Lieutenant 129 Rep 276 Posts Drives: 2018 X3 Join Date: Jun 2006 Location: Vancouver iTrader: (0)	canadian33 , can you comment on whether canada will be getting the remote 3d view feature?
	Appreciate 0 Quote

09-13-2018, 07:16 AM	#144
canadian33 Second Lieutenant 160 Rep 206 Posts Drives: 2017 440GC Join Date: Nov 2009 Location: Toronto iTrader: (0)	Also, the we portal is back up and running.
	Appreciate 1 Hybrid330e17.00 Quote

09-14-2018, 07:09 PM	#146
Milkman670 Private First Class 229 Rep 149 Posts Drives: 2018 330i F31 MSport II Join Date: Jul 2018 Location: Alberta iTrader: (0)	Just re registered on the portal and was able to do everything but the security code. Remote app is working including send to car even with the security code error?? go figure. Now if only I could only remote start it to melt the snow off. __________________
	Appreciate 0 Quote